Question about CP missing package claim and unused shipping label | Selling

zee-chan-jpn-books · 2026-01-10T14:12:10.923000Z

Unfortunately I just had my very first missing tracked parcel to the US in 10+ years of casual selling... and it was a huge order too, 9 kg worth of comic books 😭 It's very frustrating because the Expedited Parcel only covers $100 of the item cost, and I didn't bother purchasing additional insurance as I did NOT expect a tracked parcel to go missing! And I packed them really well so they shouldn't be damaged unless the whole box fall into water, so additional insurance didn't feel necessary. I also never had any buyer complain about receiving their books damaged... I sold those books for much less than what I paid, because I just wanted them to go to a new home... 🤕 I don't get how such a big box could've disappeared into thin air. I submitted the missing parcel form to Canada Post after x'mas, and I received a reply that it is indeed missing and they will be sending a credit to my account... so for those of you who had to deal with this, does it literally mean I will only get a credit to my account to use on future shipping labels? I am a bit confused as the e-mail below also mentioned a cheque that would take up to 30 days to arrive... I have highlighted the below in red. My second question is, I actually bought two shipping labels to this buyer. She added a few more books to her order, after I bought the first label so I printed a second one. I have submitted a request for a refund on the first label back on November 30th, but I have yet to receive a refund on that unused label. Should I submit a refund request again? Thank you in advance! ======================= Dear customer,Thank you for contacting Canada Post regarding non-delivery of your item.Service Ticket DetailsTopic: Inquiry - Mail item not deliveredTicket Number: XXXXXTracking Number: XXXXXXXXXXXXXXAmount of Payment: XXXXXMethod of Payment: CREDIT TO ACCOUNTWe are unable to confirm delivery of your item. You will receive a payment equivalent to the postage plus the insured value of the contents. PLEASE NOTE: Additional shipping fees incurred, including signature, oversize handling, Proof of Age, Proof of Identity, additional liability coverage, COD and pick-up services, are not refundable. Taxes on postage are not refundable for commercial accounts and Solutions for Small Business customers.Please allow 30 days for payments issued by cheque to arrive. If you have any questions, please contact us by replying to this email.

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Question about CP missing package claim and unused shipping label | Selling | eBay Canada EN