Random non-descript Neutral Feedback. How would you address? | Selling

tryubik-useonlyasdirected · 2024-03-09T10:51:01.054000Z

I sold an item ages ago and yesterday recieved a neutral feedback. -- "." -- That's all, a period. This is our first neutral in nearly 20 years of selling. No reasons and a full month after they recieved the item. The buyers FB record is atrocious basically all neutrals and negatives most for "not recieving the item" (we made sure there was tracking!), if they put in an offer instead of purchasing outright they would have been denied and blocked. No seller has left them a feedback either which is frankly strange. (Our policy is to leave a positive for positive experiences after the item has arrived and we have in some way heard back form the seller, we activley encourage discussions.) And no seller has left a response, also strange. The item was quality, reasonably priced, as described and pictured, and arrived expediently. What more can they ask for? If they didn't like it, we accept returns. Should I Appeal? Reply politely? Request Revision? I don't beleive we have grounds to Report this buyer as they haven't actually violated anything other than basic civility. Can I reply with, "The item was quality, reasonably priced, as described and pictured, and arrived expediently. What more can you ask for? Nobody reached out to us about any issues, we accept returns. (Non-descript FB left a month after receipt. FB records tell all.)"

Discussions

Random non-descript Neutral Feedback. How would you address? | Selling | eBay Canada EN