Re: New Canada eIS program and what isn't allowed
Summary: The discussion revolves around the new Canada eIS program and related issues. Participants like lotzofuniquegoodies, reallynicestamps, and marnotom! engaged in the conversation to discuss aspects of what is or isn't allowed within the program. byto253 and ricarmic also contributed to the thread, with additional interactions involving sapphyres-designer-jewellery and others, suggesting a detailed exploration of rules or guidelines associated with the program. The subject sparked interest from various participants, reflecting on updates or changes in regulations.
Just a heads up for anyone considering selling internationally using the new eIS program.
https://www.ebay.ca/sellercentre/shipping/ebay-international-shipping
Note: Stamps, coins and paper money/fragrances - Not permitted = See full list
Canada program is only available for ca sellers. Not dot com.
Mentions shipping to European Union. Does not clearly state anything about special packaging requirements for Germany etc and if they are allowable with any costs covered by ebay.
Mexico is NOT included at this time.
Does not clarify regarding manuals/mfg info etc for UK.
According to the section regarding customs processing for buyer Zonos is not mentioned/addressed???
Who handles customs, duties, and tariffs?
Once you get your item successfully to our domestic hub, eBay will handle the customs process. Just make sure your Country/Region of Manufacture (country of origin) and other product information is accurate, and we’ll take care of the rest. If any import fees apply to your item, your buyer will have the opportunity to pay those fees upfront at checkout - providing additional visibility and peace of mind for you and your buyers.
vhtfbeauty
·6 months agoLipsticks, I primarily sell *Lipsticks*, and they are not showing up on .COM. I have been enrolled in eIS for at least a month. I have the CoO correctly entered in every listing. The lipsticks are made in Canada and the US. I am an "Above Average" Seller. Can anybody help me?! I don't have Snapships, nor Stallion Express where I am. I have been in touch with the company in my province who does that sort of thing, no reply yet. And no reply from eIS Customer Support. If anyone is successfully having their Cosmetics (no sprays!) show up on .COM, could you please tell me, How?
flipistics
·6 months agoMy understanding is that cosmetics require a whole bunch of paperwork now that the deminimis is gone. There's no way eIS is going to deal with that. I suspect that you'd have trouble meeting the requirements even if doing it yourself and shipping directly.
marnotom!
·6 months ago@vhtfbeauty, you received an answer from an eBay staffer on the thread you started yesterday:
https://community.ebay.ca/t5/Selling-on-eBay/My-Cosmetics-Still-Don-t-Show-Up-on-COM-HS-Code-3304-CoO-CA-US/qaq-p/538093/
john_koenig99
·1 year agoSo far, so good. The list does not show any of my listed items.
I'm in, as long as I can keep my shipping options open for orders abroad with the exception of the US of A.
dinomitesales
·1 year agoWhy would it be? I don't see any reason why eBay would be using Zonos. They probably have their own customs broker they will use to get it across the border.
flipistics
·1 year agoI emailed them a few weeks ago and they said things like LUCID are all taken care of by the program. They didn't specifically comment on the manuals / local support / end of life stuff so I'm not sure on those. It kind of sounds like eBay becomes the exporter rather than us as individual sellers, but it would be nice to get clarification on that.
reallynicestamps
·1 year agoThe complaint with Canadian buyers whose US sellers use eIS is that they (the Canadians) are paying more, because the eIS charge includes duty and sales taxes*.
Rather than having them charged on delivery.
So.
Why should it bother Canadian sellers to use eIS to ship to the USA ?
PROVIDED
That the eIS shipping charges do in fact include those import fees.
Because then the US buyer is paying their own country's fees, not the Canadian seller.
BTW- have any Canadian buyers received stamps from a US seller shipping with eIS?
*Which are the buyer's responsibility in any case, but between the $150 tax free allowance and CBSA's easy going attitude to other low value packages, many buyers had never paid, and therefore assumed there were no import fees.
sapphyres-designer-jewellery
·1 year agoI purchased many stamp collections (in big binders) from 2020 to 2023, and I'm pretty sure some were sent by EIS, but I think most sellers were using Priority boxes or UPS.
C.
cottagewoman
·1 year agoThis was a typical lazy eBay setup for eIS Canada - the list of restricted items is a copy/paste from the .com site with a bit of verbiage tweaking. Pic below of the eIS US list.
My bigger concern are FDA (PGA) regulated items and how they'll handle those. Stallion Express isn't accepting any of those items right now, smaller CBS services in my area aren't as well. FDA regulated items included silverware, dishes, teacups, mugs, makeup, lotions ,etc - anything that comes in contact with food or with the human body is FDA regulated.
byto253
·1 year agoebay responded in the banner thread - yup, we are aware of the feedback, it was a deliberate decision. Basically a "suck it up buttercup" to sellers. I am infuriated, as sellers we are accountable for inaccuracies and falsehoods but it's ok if official!
I expect that the Canada EIS will have similar shipping cost ramifications as the US EIS " the eis cost to Canada was over x6 times the amount it would cost for the person to send by USPS. " We try very hard to be cost competitive, so it is hard to see how EIS will help sales if total shipping to the buyer will be jacked up so high - can't see US buyers being attracted with this.
I just see EIS as being a tool to let me open selling to a broader non-US market and once in while may bring in a sale or 2. But if it isn't flexible enough for my flat shipping rate to the US be shown as the default shipping rate I will opt out. Not many buyers know or bother with clicking to looks a shipping options, so if I have a flat rate shipping to the US of $10 but the default is to show EIS at $20+ there is no point.
tryubik-useonlyasdirected
·1 year agoIf a separate line can auto-calculate for eis it seems it should auto-calculate for everything else giving sellers and buyers the ability to function and the freedom to choose our preferred provider.
When shopping on the .com site recently it clearly showed the potential duties for me as a Canadian, though I didn't check how accurate they were after seeing that the eis cost to Canada was over x6 times the amount it would cost for the person to send by USPS.
eis will be for some and they will be happy it has come to canada, but it may not be for others and there are many people who use .com to sell to their american base and .ca to sell to their canadian base.
Has eBay addressed this warning to US sellers yet? It has been brought up in this forum a few times:
The warning is not accurate as many sellers utilize prepaid options such as the primary shipper in the country Canada Post.
Also, has anyone heard when eBay intends to reintroduce Canada Post as an internal option?
vintage_america
·1 year agoflipistics
·1 year agoIt shouldn't be that much higher. Many US sellers don't include dimensions in their listings though, and that means eIS has to guess (and they're not going to guess low). It's possible that's what's causing some of the quotes you're seeing.
byto253
·1 year agoNo big surprises on the list, other than blanket stamps, paper money and coins. I wonder if it is liability or restrictions on shipping currency? Most of those transactions are not super high value.
ricarmic
·1 year ago@byto253 I believe, but I could be wrong that the "problem" with stamps and money is that it is a way to send "cash" through the mail. Currency is obvious, but for stamps the new/unused/never used stamps represent a "cash" value, so rather than be specific there's just a blanket "no stamps" for stamps (despite the fact that the "cash" type stamps have a different code). Some countries have very restrictive policies regarding sending "cash" into the country so I'm assuming that's also why it is a blanket "stamps" rule.
As a note, the CP insurance coverage for stamps in the mail is rarely well understood/managed by them. As of the last time I encountered a claim (a few years ago now), stamps are only insurable for a maximum of $500 value, OR ZERO value depending on what support person one encounters when doing a claim. I had the page reference to justify the $500 limitation amount at that time, it is probably in a different spot now. As it was explained to me back then that's why stamps weren't insureable at all or to $500 depending on who one talked to. (Its also the reason why I've always used 3rd party for insurance both for this and very much more economical reasons). If you want to bear with me for a funny story, the supervisor who ultimately talked to me explained that the $500 limitation in their customer manual was ONLY for postage stamps they sent to customers, not for customers sending stamps elsewhere - whilst I played along, in my head I'm saying well why would you put that in the manual if it is only your own insurance for your own shipments?!?!?!? Ultimately according to the supervisor they did me a favour and covered the claim.
I'm glad I saw this, I just moments ago opted out of the program, had to choose "other" as the reason, and explained that since I sell stamps, which are exempted there was no sense in being signed up.
sapphyres-designer-jewellery
·1 year ago@ricarmic
Where do I go to opt out? I didn't know I could opt out already... I sell stamps and coins too, so I can't use the new EIS.
C.
ricarmic
·1 year ago@sapphyres-designer-jewellery The announcement of the upcoming EIS program we got via email and within eBay has a link to the page to opt out.... not sure if the link will work copying it this way.... you'll have to watch that it's actually for you when you click the link....
"If you would like to opt out of the program before it launches, you can do so here. If you would like to opt out of the program after you have been enrolled, or edit your country exclusions, you can do so through the Shipping Preferences page on My eBay."
sapphyres-designer-jewellery
·1 year agoI tend to miss the emails since the Canada account is tied to an email that gets tons of spam and not a lot of legitimate correspondence. The link you posted above worked fine, they didn't have a suitable option, I'm opting out because I can't ship what I sell with the program, then I'm dead in the water right there. So nothing else matters if I'm not allowed to use it.
C.
lotzofuniquegoodies
OP1 year agoI opted out as soon as I got the email. When I checked preferences after there was nothing I could find regarding opting out. In checking now still not seeing anything so probably in whole or in part eIS Canada is still a work in progress. There will definitely be a "break in" period once the program is fully rolled out.
As a side my choice to opt out made me 1 of the lucky first batch (30) to get a zoom call from the folks at eIS. I passed on my concerns (to Corey who I believe was part of the youtube presentation) and passed on my concerns. They are working on a spreadsheet of those concerns. He did say there were several concerns that I shared that had not been passed on to them...but did not specify which ones. We will just have to wait and see. If you gave eBay the option to scan your listings would it be able to choose which items do and don't quality....that is just another million dollar open ended question.
marnotom!
·1 year agoShould it be? As far as I understand things, Zonos’ only Canadian partner is Canada Post.
reallynicestamps
·1 year agoStamps fit neatly into birthday cards.
Amazing how many birthdays a collector can have in a year.