Received eBay Credits Today But Don't Know What It Is For
Summary: dinomitesales expressed concerns about receiving eBay credits with no matching transactions in their records, questioning whether overbilling issues with Expedited Lite shipments were resolved and who was responsible, eBay or Canada Post. devon@ebay, representing eBay, acknowledged the problem, indicating they were working to understand and communicate the details of these credits to sellers. flipistics sought confirmation on whether the Expedited Lite issues were fixed, to which devon@ebay confirmed that all issues had indeed been resolved. However, lotzofuniquegoodies and jtg204 inquired about how sellers would be compensated for past overcharges and whether eBay would automatically refund all affected transactions. jtg204 also mentioned a community suggestion to reference a bug report for unresolved overcharges.
I just received 4 eBay credits today but don't know what they are for. The amounts are all different & total about $11.20. First I thought it might be for all the overcharges for shipping Expedited Lite packages. But the amount is not correct. It should be a lot more. Anyone else get the credits? And do you know what they are for?
an_709184
·8 months agoIt's been a week since I opened a case while mentioning the Bug Ticket Number: EWATCHOP-263836. Still nothing, I'll probably contact them again tomorrow.
an_709184
·8 months agoAwesome news! Hopefully, I will get refunded soon. Also, anyone feel free to share a confirmation if you have Expedited Lite going out soon. I haven't sent one in a minute.
jtg204
·8 months agoI got 1 refund transaction today as well.
It was for my most recent Lite package sent to the Hub, around Oct 30.
The refund was for the exact amount of the second over charge this time.
2nd-time-around-jewelry
OP8 months agoJust an update. I was credited today for 2 of my overcharges of $8.57 each. I was not expecting to ever get it but happy to receive it today. Hopefully Expedited Lite is fixed.
jtg204
·8 months agoWhile we wait...
Here’s the formula I think used to calculate the credits:
Total Credit = Overcharge Amount / (1 + Tax Rate)
The tax rate depends on where the buyer is from.
From the three examples I have, the 'vat excluded' tax rate matches the rate for GST/HST line on the order details.
Taxes are split into two lines — GST/HST and PST/QST.
Only the GST/HST (5%) is excluded, so:
There’s only one tax line, GST/HST (13%), so:
This formula matches all three of my cases (2 Ontario and 1 BC orders).
However, when I try to work backward, the “mystery” credits I see associated with another tracking number that is not mine don’t correspond to any of the remaining five uncredited overcharges I have.
kalsemporium
·8 months agoI'm still around $220 out of pocket from these overcharges with Expedited Lite after the credits, but it's great to see something actually being done about it. Hopefully more are coming!
shawnspeller
·8 months agodinomitesales
·8 months agoI got two credits. I have no idea what transactions they’re for. When I look up the quoted tracking numbers they correspond to packages that I didn’t send and that didn’t even originate in my city lol. Maybe they’re so old that the tracking numbers have been recycled by Canada Post already? I’ll have to check my records when I get home.
I keep pretty close records (and also wasn't using Expedited Lite much because of all the issues) - there was only one transaction this year I got a separate upcharge on, but that isn’t either of the ones I supposedly got a credit for. So who knows lol.
jtg204
·8 months agoI had made a list of all the tracking and order numbers before to send to ebay labels, and the mystery tracking number in the transaction memos I have doesn't match any on my list. Also, if I list all my orders for this year, 200 per page and search for the tracking number on the page it is not found, so I don't think it's connected to any old orders and recycled by CP.
dinomitesales
·8 months agoYeah, I went through all my records for the past three years worth of Expedited Lite shipments and can't find a single one that matches the tracking numbers quoted in these "credits" from eBay.
@devon@ebay
Can you provide any more information on these credits we're receiving, since eBay didn't send out any additional information? Is this evidence that the overbilling/second charge "issue" has been fixed and we should be fine to use Expedited Lite from here on out as the service was originally advertised? Is either eBay or Canada Post admitting fault in this situation (i.e., is Canada Post refunding for the overages and eBay is passing them along to us, or is eBay just providing courtesy refunds for the issues)? Why do the tracking numbers quoted in the credit amounts not reflect actual transactions we've made?
At this point it's impossible for any of us to know if we've been made whole. We're just receiving a bunch of credits in seemingly random amounts with no way to tie them to specific transactions.
devon@ebay
Hi @dinomitesales! I am still working with the Shipping team to see what details can be shared on the credits that are being provided to some sellers due to overcharges with Expedited Lite shipping labels. If I do get information that can be shared I will be sure to let you know.
flipistics
·8 months ago@devon@ebay Is Expedited Lite now fixed? Getting refunded overages is certainly welcome news, but knowing that we won't get hit with them going forward is important in allowing us to use the service again.
an_709184
·8 months agoNot fixed as of writing this.
devon@ebay
Hi @flipistics! All of the issues with Expedited Lite issues have been resolved.
lotzofuniquegoodies
·8 months ago@devon@ebay
@flipistics
@2nd-time-around-jewelry
@jtg204
@an_709184
@vintageandglamor
Will eBay be automatically crediting everyone that was overcharged for expedited lite labels? This has been a reported issue for months. Not days. It appears that this problem was caused by something at eBay's end vs the sellers.
Or is there an explanation to what was causing this problem to make it easier for a seller to determine what was happening in the background to cause the overcharge? Pursueing via eBay CS can be a time consuming/frustrating process.
It's very likely that there are sellers that don't even know they were overcharged.
jtg204
·8 months ago@devon@ebay
How do sellers recover the rest of the over charges that have not been refunded?
vintageandglamor
·8 months agoI have about 20 shipments overcharged and not refunded. Is there a solution/proceedure for me to get these corrected?
jtg204
·8 months agoYou could try the suggestion by @treasurechest0114 in this other topic, mentioning this bug report (EWATCHOP-263836 )
https://community.ebay.ca/t5/Seller-Central/Canada-Post-Expedited-Lite-Labels-Being-Charged-as-Expedited/m-p/530938/highlight/true#M169361
I did not get around to doing that myself , not sure if it will result in anything different.
Maybe @devon@ebay or @luke@ebay could offer us some guidance on what sellers with overcharges not refunded, or new over charges should do?
jtg204
·8 months agoWhen you view the details is states as a memo 'Expedited Lite Label Credit Tracking #' and a tracking number.
I received 8 credits. 4 distinct tracking numbers total, each has 2 transactions.
1 tracking number when entered into parcelsapp, is sent from someone else.
The 2 that match my tracking numbers when added together, they are 3-4 cents off the initial charges, which is less than what the extra second charge was.
2nd-time-around-jewelry
OP8 months agoeBay is completely off track with what they are owing me. I should get a credit of $44.61 for all the overcharges but only received $11.20 in total.