Refund page changes?
Summary: cyberquad raised concerns about changes to eBay's Send Refund page, noting the removal of options for choosing refund types and issuing order-level refunds, as well as difficulties accessing the page for large orders. lotzofuniquegoodies mentioned some sellers experiencing similar issues and suggested possible system tinkering, while providing a link to a tech issue report that does not mention refund problems. flipistics shared their experience of no issues but acknowledged eBay's staged rollout of updates, indicating the problem might not have reached everyone yet. cyberquad requested a screenshot from flipistics, who agreed to share it, although they expressed uncertainty about its usefulness. lotzofuniquegoodies criticized the upgrade for reducing seller options and suggested missed features could improve the refund process.
Hey Folks,
Has any other sellers out there experienced a change to the Send Refund page?
I've notice there is no longer the ability to pick a refund type, or to provide an order level refund, only on individual items.
As well, with large orders (containing many items within one order) the Send Refund page fails to come up altogether.
Ive tried different web browsers, clearing cache/history/cookies/etc. with no positive results.
I've opened a ticket with eBay, and it is currently with their IT department.
Are any other sellers out there seeing the same pattern?
flipistics
·2 years agoI had no problems issuing one yesterday on dot CA. eBay appears to roll out "upgrades" in stages so it's possible the problematic one hasn't hit me yet.
lotzofuniquegoodies
·2 years ago@flipistics
@cyberquad
What would have been more of an improvement would be giving sellers more choices plus the option to give a secondary refund when required. Also the notes seem to be missing from any message the buyer gets for the refund. When I have asked about any notes they said they weren't seeing but did thank me for the follow up. This eBay thought process that 1 size fits all is better than choice has little to be desired and are very rarely is an "upgrade".
-Lotz
How about an option for rebilling a customer when something arrives a little late when buyer has been refunded but wants to pay? Asking too much?
cyberquad
OP2 years agoCan you take a screenshot of your refund for me please, and post it in your reply?
flipistics
·2 years ago@cyberquad Sure, no problem. I'm not sure how helpful it will be though.
lotzofuniquegoodies
·2 years ago@cyberquad
In speaking to a seller that uses the App they said they are still seeing all the choices. On the dot com discussion page there have been sellers getting error issues when they tried to send refunds. Possibly tinkering in the works on refunds. I've attached the most current tech issues in progress/resolved report from Jan 8 and nothing is noted on refunds.
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Current-and-resolved-technical-issues-updated-as-of-01-08-2024/m-p/33786064#M112408
-Lotz