Removal of factually inaccurate feedback?
Summary: phantomrobot expressed frustration over a neutral feedback concerning shipping time and costs, which were accurate according to tracking data. hansatrade advised a link to eBay's feedback review request, leading to fast feedback removal due to inaccuracies. Multiple participants, including teenytrinkets and rocketscollectibles, shared experiences and insights, noting that eBay is prone to remove inaccurate feedback. The discussion also touched upon the tone of responses and the broader issue of buyer feedback policies. phc64 questioned why buyers can leave negative feedback without first contacting sellers. Overall, participants exchanged solutions and concerns about reputation and feedback management on eBay.
I had a buyer leave a neutral feedback warning customers away from me as a seller due to "extremely high shipping" and package taking two weeks to arrive. Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US (and were what was stated on the listing). What are my options beyond requesting a revision? Can eBay remove feedback if it's obvious from the Tracking that the feedback contains false/misleading information?
reallynicestamps
·3 years agoI'm a writer and editor by trade.
And just back from When Words Collide, the Calgary -based writer's conference.
And the internet still needs a sarcasm font. How about Comic Sans?
phc64
·3 years agoWhat I fail to comprehend is why eBay permits buyers to leave negative or neutral feedback without ever having contacted the seller about the issue.
rocketscollectibles
·3 years ago"Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US"
Would not leave a reply like this personally. Wording sounds passive agressive.
mcrlmn
·3 years agoMaybe snowflakes... They can call mom or the police if they are upset.
What is aggressive about it?
Should "literally" be removed?
rocketscollectibles
·3 years agoI don't know the way it's worded would sound to me like you're going against your buyer instead of being neutral.
I just noticed it was just a copy paste of what the seller wrote in his first post anyway. So i'm not wrong that it sounded like a wording with some emotions.
Better leave no reply than one potentially giving a vibe that you are against your buyers, instead of working for them. Replies stays, it's important to be cautious about the image it'll give to your store.
reallynicestamps
·3 years agoTracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US
Yes.
"Literally" is what makes the quote aggressive.
Remember that what can be said in one context (the OP was complaining to their peers) can take on unwanted nuances in other contexts, even if the words are correct.
"Purchased on 19th, delivered 29th. We charged exact cost for tracked and insured Canada Post parcel. "
Off topic: What do you think postal insurance would protect you from? Would you do better with an insurance company like Hugh Wood International which specializes in collectibles, including personal collections, fire and water damage, transit insurance, and show insurance/shop theft insurance?
mcrlmn
·3 years ago"Remember..."
Gee, I never would've known that.
Thanks for the English lesson.
msau4301
·3 years agoLooks like you've had it removed which is great since I don't see it now.
Most times eBay will remove it when asked if you can prove it is inaccurate, untrue or offensive.
mcrlmn
·3 years agoGo to your feedback page and reply to the feedback with, "Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US".
Doubt you'll get a removal. If buying, and I checked, your reply would satisfy me.
hansatrade
·3 years agoGo there and decribe the situation. https://www.ebay.com/sellerhelp/feedback
phantomrobot
OP3 years agoteenytrinkets
·3 years agorocketscollectibles
·3 years agoYou probably had it removed because a buyer cannot leave a negative about delivery time if it was delivered before estimate delivery date. It's against feedback policies.