Replying to Negative Feedback | Selling

katlover1952 · 2023-01-25T02:18:33.616000Z

Hi Everyone. Have not been on the board for awhile but I would really appreciate some feedback on this situation. I sold a necklace to what I thought was a US buyer, address was in Florida. Turns out they were in the middle east which is fine although I do not ship there. I do post in my descriptions that any duties, fees, taxes charged by your country are your responsibility so even though I do not ship there should not be a problem.I sent it away, saw it was delivered & heard nothing. Then last weekend I got this negative feeback from the buyer which is totally unwarranted. First off the necklace was not damaged it was in very good condition. Then she complained about the cost to ship it to her & duties paid (which have nothing to do with me). The price on the necklace was $17.99 CDN so I can understand someone being upset to pay $40 or more in fees & extra shipping but again not up to me. I did have 100% + FB so was perturbed to get this but not sure if it is worthwhile replying to or not & wanted some opinions from other sellers who have faced this issued. I cannot recall ever having - FB since we have the option of replying so not sure what is the best way to handle it. I know everyone says FB is not important any longer but I know I still look at FB when making a purchase & unfortunately this one is front & center at the moment.

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Replying to Negative Feedback | Selling | eBay Canada EN