Restricted Account | Selling

coins_eh · 2023-02-01T17:54:43.504000Z

Hello,I am a Seller on eBay.ca with a Top Rated Seller Level, 100% positive Feedback, tens of thousands dollars in sales and my account is restricted. I can continue selling, just can't list items or make changes to my listings. (which means I can't even put the amounts available to 0), and I am not recieving my payouts. I do not have any open, or even closed cases within the last 90 days. I had 10 to 12 orders cancelled by the buyers recently because the listing was pre-sale and when the buyers realized this after the fact the requested cancellations which I immediatley refunded. The listings clearly stated Pre-Sale and shipping times were posted to reflect the long wait time because of the pre-sale. So, because of buyers not reading the listing or later deciding they didn't want to wait, I have my account restricted? I tried to appeal my restiction but I continually get back a generic email stating I have to provide proof of delivery, not even proof of shipping, of all my items sold before my account is reinstated. I sell high and low value coins, with the low value coins shipped by lettermail and the high value shipped parcel with tracking. Shipping by lettermail is approved by eBay so the only way I can prove these items deliverd is by FORCING buyers to leave me feedback that they recieved the item. I can't find a number to call someone, not a call centre employee, to discuss this matter. Is there such a number?

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