Restriction declared while using shopping cart | Selling

block36 · 2025-11-18T18:30:22.996000Z

My regular US postcards' buyer "asked seller for total" for 2 postcards in shopping cart and received the message ''Items involving vault, Authenticity Guarantee, or exports are not combinable and must be shipped separately''. We both did not really understand it and did not know what to do, so she paid shipping for both cards and I have refunded her the excess. Two days ago the buyer from Germany tried to buy 13 postcards using the cart and got the same message.I could not ask her to pay the added shipping for 13 postcards, so I called eBay and was told that this is limitation caused by new International Shipping program and I have to opt out of it to allow shopping cart to work. I opted out, buyer proceeded with the purchase and my package is on a way to Germany already. Please advise IF THIS RESTRICTION WILL BE REMOVED ONE DAY or it is to stay. Thank you

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Restriction declared while using shopping cart | Selling | eBay Canada EN