Scam complete Let's see if I can win an appeal. Very sad if SCAMMER WINS
Summary: triplecgirl shared their experience of a fraudulent transaction on eBay, where a buyer falsely claimed an item was damaged to receive a refund, yet failed to return the item properly. Despite initial frustration, triplecgirl successfully appealed and was refunded by eBay, which they appreciated, although they remain skeptical about buyer protections. Other participants, such as brettjet38 and marnotom!, discussed the nuances of eBay's system and how it handles malicious buyers, with pjcdn2005 clarifying that the refund reversal may have been a courtesy from eBay. msau4301 congratulated triplecgirl on the positive outcome, while rocketscollectibles questioned the system's handling of the return process. There was also advice given by reallynicestamps on dealing with eBay via social media channels for better support.
Brief history. I am a perfect above standard seller with 500+ postiive feedback.
I sold a brand new and tested by me metal and plastic item that was well packaged, and the box arrived with no damage(Fedex provided pictures on delivery). Buyer claimed damage and wanted refund or replacement. They refused to send pictures after I had asked for some. Through ebay, I sent a Fedex return label complete with customs forms. The buyer mailed the item but did not include the customs forms, so the item was returned to them.
I called Ebay to say that I did not recieve the item, and told them about the buyer not including the customs forms(we called Fedex). The case was closed shortly after the conversation, and the buyer was refunded.
Seroiously? I am out 100 bucks with all the shipping I covered and the loss of the item. For me it is not so much the money, but that I really got scammed. I really feel sorry for good honest sellers that just get taken!
I have appealed the decision as I did everything right, and I hope ebay will do somehting for me with seller protection. Do you think I should win?
reallynicestamps
·3 years agoscary as I talked to Ebay prior to the refund and told them what happened,
Never talk. Chat on social media.
I have some boilerplate about that.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that mean giving you the advice you want to hear instead of the advice you need to have.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
msau4301
·3 years agoNice to hear good news from seller with refund issues! Since you had sent the label to them as required you did your part. If they did not do their part (didn't send it back correctly) that is on them.
Good you appealed the initial decision and it worked out for you.
rocketscollectibles
·3 years agoEither there was missing infos here or the system messed up. A buyer can't have a refund without return tracking showing as delivered. It was ovbious to be a case win.
triplecgirl
OP3 years agoIt was delivered, just back to the buyer as they did not give Fedex the customs forms I had included for return. They got the refund initially . Still a bit scary as I talked to Ebay prior to the refund and told them what happened, and ebay still chose to refund the buyer. Beats me. Just happy I got my money back on appeal. I filed a complaint on both Ebay.com and Ebay.ca about the buyer. Does anyone know how many strikes you get as a buyer before you get kicked off?
triplecgirl
OP3 years agoWell, such good news. I won the appeal and was refunded the monies that were taken from my account.
Really, it is such a relief for me.
Thanks ebay for treating me fairly in the end.
brettjet38
·3 years agoTHE SYSTEM WORKED!
Malicious Buyers do not know all the ins and outs and often trip themselves up in greed...
Well, glad you finally sent that label, it saved you!
marnotom!
·3 years agoWell, keep in mind that @triplecgirl posted that the buyer received a refund. eBay isn't going to try to get that refund back, so the "trip up" is going to be in the form of some sort of strike against them. If they pull this stunt a fair bit and accumulate enough of those strikes, they won't have access to the MBG anymore. But they'll probably find a way around that, too.
triplecgirl
OP3 years agoI like to think in my heart Ebay reversed the refund somehow. I suspect the scammer walked away happy too, although I don't know.
Hard to stop those scammers for sure. Seriously, how many email addresses and drop addresses can you have? How easy is it to get credit cards? Just sad.
pjcdn2005
·3 years agoeBay is unable to reverse a refund so if you got your money back, that was a courtesy refund from eBay. The buyer kept the money that they were refunded.
Assuming that you are using the same ID on .com and .ca, when you block a buyer on one ebay site they will be blocked on all. You can block a buyer with x amount of feedback from making more than one purchase from you at a time, but you can't block them from making a single purchase.
I sell to a lot of 0 feedback buyers and they are as easy if not easier to deal with than buyers that have been around for a long time. Have you put that particular buyer's ID on your blocked buyers list?
ricarmic
·3 years agoIn my categories, I wouldn't ever consider blocking low feedback buyers because this blocks all folks also who are paying via guest accounts.
I have one very good buyer buying large items, every time via a new ZERO feedback guest account for years now.
I also have at least one buyer who's feedback is in the 50ish range and ALL feedback is from me!
triplecgirl
OP3 years agoYes, you are right. I am calming down now and will turn off the low feedback buyer filter. Stuff happens. Yes, I did block that specific buyer on my list. Thaks you guys are a big help to me.
triplecgirl
OP3 years agoYes, thanks for your help. I totally understand the system now, although I don't wholly agree with it. If a buyer claims damage, shouldn't they be obligated to send pictures showing damage prior to openig the dispute?
This dispute resulted in me, as a very good seller, banning low feedback buyers. I banned only on Ebay.com, and had one 0 feed back buyer yesterday get through on Ebay.ca (did not place ban there).
Right after the purchase, as I was obligated to sell it to her, I sent a picture of the new item as I tested it for her before shipping, and stated what a wonderful product it was . Immediate polite and knowledgable about the product response from her . No scammer here or I am a monkey's uncle.
I might lift the ban for low feedback buyers on Ebay.com, but I would like to know what percentage of new buyers end up getting booted off for poor conduct.