Seeking Advice. Buyer claims item not received. Tracking shows delivered. | Selling

kazaamcollectibles · 2023-07-15T15:44:56.632000Z

A buyer has opened a case against me seeking a refund for item not received. I shipped the item directly through eBay with a tracked Canada Post service. The tracking shows the item as delievered. I'm wondering how I should approach this situation. To my knowledge I have done everything correct and there isn't anything else I can do. I can't simply hand out a refund for an item that has proof of delivery. I have been polite and understanding with the buyer in an attempt to avoid wrongful negative feedback but I'm wondering what I can do here to actually get a resolution. I was thinking of just calling eBay directly but I wanted to ask here first in case some sellers have had experiences with similar issues. Thanks!

Discussions

Seeking Advice. Buyer claims item not received. Tracking shows delivered. | Selling | eBay Canada EN