Selected service not listed when purchasing shipping label | Selling

danilovic05 · 2026-03-09T03:58:25.964000Z

Very frustrating problem. For calculated shipping, services that you offer when you list your product, end up not being presented to you when you go to purchase your shipping label. See my attached screenshot. Buyer has selected a service and paid for it. It is not available to me to print/purchase though. I found a thread from one year ago that discussed this same issue:https://community.ebay.ca/t5/Community-eBay-Site-Issues/Buyer-Selected-Shipping-Not-Available/td-p/519574 My buyer is also from Norway, just like the original poster in the above thread. I have also previously been hit by the Canada Post to USA shipping services being offered, and then you getting a disclaimer that those services are not available after the fact when it comes time to purchase your label. Shame on eBay. One year later and this severe bug that screws sellers out of money, still exists. I work in software development and the fact that the code that is called to look up what services are offered for a given listing isn't the same as what decides what options are presented to you when purchasing a label, is maddening.

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Selected service not listed when purchasing shipping label | Selling | eBay Canada EN