Seller charged fees after reporting buyer requesting off-platform payment — support guidance issue
Summary: a7458-17 raised a concern about being charged fees after reporting a buyer who requested off-platform payments. flipistics tagged a representative from a platform to seek assistance for a7458-17. There is no further information about the response or resolution of the issue.
After I accepted the buyer’s offer, the buyer messaged me asking for shipping money to be sent back to her outside of eBay. This is against policy and raised clear fraud concerns.
I contacted eBay support before shipping to ask how to handle this safely. I was not guided to a safe cancellation method. The only cancellation option viable to me at the time showed I would have to pay about $40 out of pocket, which didn’t make sense in a situation involving suspected fraud like this.
Because of the instructions I received, I did not complete the cancellation through that method, and I was later charged about $90 in fees for a transaction I was actively trying to stop due to scam risk.
I acted in good faith and relied on eBay support guidance while trying to protect both myself and the platform from fraud. I’m asking for a supervisor or specialist team to review this and the resulting fees.
I have appealed the final decision and I was denied refund of the fees
Can a moderator help get this reviewed by the correct team? I really need all the help I can get.
2 comments
a7458-17
OP7 months agoThis issue has been resolved.
Thank you
flipistics
·7 months ago@devon@ebay Can you help them?