Seperate handling costs to the united states only | Selling | eBay Canada EN

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Seperate handling costs to the united states only | Selling | eBay Canada EN

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Seperate handling costs to the united states only

Summary: A participant raised the issue of needing to adjust buyer handling costs specifically for shipments to the United States, citing the lack of access to eBay's discounted Canada Post rates and incorrect import fee notifications as challenges. They suggested that eBay's eIS system should have a distinct shipping method separate from the Canadian default to avoid late shipments and financial losses. The participant called for support from eBay representatives to address these flaws, highlighting the current inadequacies in charging additional shipping fees post-purchase.

We are long over due for some kind of buyer adjustments when shipping to the united states beyond eis. It would be beneficial to have the ability to add handling costs to only the united states seperately to offset the cost of ebay discounted canada post rates that we do not have access to.

The removal off the false statements shown to potential united states buyers stating they will need to pay import fees upon delivery when using canada post calculated shipping is long overdue for removal.

Help us out ebay

merritt-motorcycle-salvage

11262 View listings

Posted 7 months ago · Edited 7 months ago·Last reply 6 months ago

16 comments

mandicrafts

·6 months ago

I agree, that having a separate handling charge for the US vs just having it for Int'l overall, would solve a lot. Same as if we could have flat rate shipping for the USA but calculated for Int'l.
I have pushed the flat rate/calculated idea to eBay several times.

ricarmic

·6 months ago

Since I was here before ebay Canada, I grew up using flat rate shipping.

My flat rate prices are:

US (free shipping**), Canada (free shipping), WW (charges) * on .COM

Canada (free shipping**), US (charges) WW (charges)* on .CA

(for new readers despite the fact I sell stamps, I sell lots up to bankers boxes still with free shipping)

My problem is that I can't stop selling to the US as I have about half my items listed on .COM....

*I actually have separate grandfathered prices for Brazil and China which are at this time disabled, at some point I'll probably re-enable because both have "reasonable" tracking costs now.

** Reminder that free domestic shipping means I don't pay ebay fees on international shipping prices nor US shipping costs on .CA

lotzofuniquegoodies

·6 months ago

@mandicrafts wrote:
I agree, that having a separate handling charge for the US vs just having it for Int'l overall, would solve a lot. Same as if we could have flat rate shipping for the USA but calculated for Int'l.
I have pushed the flat rate/calculated idea to eBay several times.

At alternate, easy enough way to correct these situations we are dealing with would be a separate calculated shipping methods we could designate for eIS orders. So a tracked charge would be the default.

Or a way to use both flat and combined. So customers would have choice and see what the options really are that are available. Giving buyers choice is not a bad thing.

Regarding dot com listings an eBay tool to EASILY move to ca if a seller needed to. Maybe in bulk edit?

electronicsextraordinaire

·7 months ago

I flat rate the shipping prices and break apart by country: one price Canada, one price USA, another price Rest of World. US has some extra dollars added to account for my time/tariffs, but EIS has worked out pretty well for me (being close to a hub and stallion/chitchats).

If stuff doesn't sell, I gradually lower by list price. At the end of the day, instead of eating the tariff costs for US buyers, I'm giving non-US buyers a better deal to entice them and that's just the way I like it.

merritt-motorcycle-salvage

OP7 months ago

Just to be clear, meant SELLER adjustments when shipping to the united states, not buyer. Ability for sellers to add a handling cost to the united states only seperately to offset the cost of ebay discounted canada post rates that we do not have access to.

merritt-motorcycle-salvage

OP7 months ago

EIS is not an option for us. Rates are beyond unatractive, mainly shipping to the hub from the west cost BC interior. Similiar items will show differences of $50. Others won't show any eis option for no reason. If you offer other shipping options besides EIS, like canada post it will tell buyers at checkout they pay tarriffs in bold lettering. This isn't right.

intimewithmusic

·6 months ago

For those of us in BC, including those who can practically walk to the border, EIS to the USA is a bust. If you do make an EIS sale, particularly to a customer on America's west coast, you can practically see the ozone get thinner due to the added 8000 Kms.

In the 60s every year my dad and I shoveled the extra heavy snow off our roof to avoid damage. This year in BC's interior we had NO snow. Nothing. Yesterday the temp here was 20 degrees and it's still winter. Imagine what that means for the Okanagan/Thompson agricuture... We have to do better.

marnotom!

·6 months ago

@intimewithmusic wrote:

For those of us in BC, including those who can practically walk to the border, EIS to the USA is a bust. If you do make an EIS sale, particularly to a customer on America's west coast, you can practically see the ozone get thinner due to the added 8000 Kms.

There's going to be stuff on the trucks and planes travelling between Kelowna and Mississauga and Mississauga to the US west coast even without your packages, though.

I'm not saying that eIS doesn't have some sort of environmental impact, but I don't think it's demonstrably worse than any other shipping method.

recped

·6 months ago

@intimewithmusic wrote:
For those of us in BC, including those who can practically walk to the border, EIS to the USA is a bust. If you do make an EIS sale, particularly to a customer on America's west coast, you can practically see the ozone get thinner due to the added 8000 Kms.

If I lived next door to the EIS hub I still would never use it!

FYI - There isn't much of an ozone problem these days and airplanes have a miniscure effect on the ozone layer, Carbon would be more worthwhile to complain about. If you are really into protecting the environment then ecommerce (mail order) is something you should avoid.

lotzofuniquegoodies

·6 months ago

@recped wrote:
@intimewithmusic wrote:
For those of us in BC, including those who can practically walk to the border, EIS to the USA is a bust. If you do make an EIS sale, particularly to a customer on America's west coast, you can practically see the ozone get thinner due to the added 8000 Kms.

If I lived next door to the EIS hub I still would never use it!

FYI - There isn't much of an ozone problem these days and airplanes have a miniscure effect on the ozone layer, Carbon would be more worthwhile to complain about. If you are really into protecting the environment then ecommerce (mail order) is something you should avoid.

@recped Out of curiousity what is your reasoning for choosing not to use eIS? Fallback options that are just more convenient for your situation?

eIS may work fine for most if you are in the GTA or Ont/QC region. Not so well if you live in the outskirts of Canada. US/Intl buyers will see somewhat reasonable shipping from the first area and opposite end of the extreme for the 2nd group. Putting those sellers at an extreme disadvantage. Any extended delivery times just makes the situation worse and risks a bad buyer experience.

Recent example to Australia. It would have been 19.-- via CP tracked in 7 to 10 days.

eIS 27.-- with Ascendia in 17 to 25 days. My tracked method would go Calgary Richmond Australia vs the eIS route of Calgary Toronto Vancouver Australia.

The discrepancy is even more substantial for US shipments or if the item is smaller and defaults to letter mail automagically. Just not so good for eIS. Because the buyer paid letter rate to hub (above example) I had to upgrade to exp lite to get it to hub. I am almost being forced to take a loss on the shipping to get if I want to get it there in a timely tracked manner due to this un thought of consequence by the ohhh soo knowledgable folks at eIS.

And it is really not helping as many others have quickly discovered that buyers are not seeing the more economical tracked CP option as the better rate/faster choice . eIS is turning into a nightmare for some sellers. It definitely has for me.

As for the ozone, that will be part of it but it will be exasperated based on how long this middle east war goes on with it's affect on truck/plane fuel prices.

lady.stark

·6 months ago

@lotzofuniquegoodies wrote:
The discrepancy is even more substantial for US shipments or if the item is smaller and defaults to letter mail automagically. Just not so good for eIS. Because the buyer paid letter rate to hub (above example) I had to upgrade to exp lite to get it to hub.

You know, you didn't have to upgrade to exp lite. I sent an item by lettermail and it arrived fine at the hub.

lotzofuniquegoodies

·6 months ago

@lady.stark wrote:
@lotzofuniquegoodies wrote:
The discrepancy is even more substantial for US shipments or if the item is smaller and defaults to letter mail automagically. Just not so good for eIS. Because the buyer paid letter rate to hub (above example) I had to upgrade to exp lite to get it to hub.
You know, you didn't have to upgrade to exp lite. I sent an item by lettermail and it arrived fine at the hub.

@lady.stark

My of my 3 parcels to date to hub by letter all took 12 to 15 days from Calgary. Were marked as late as per eIS. We may not pay provincial tax....yet...we don't have the quickest of mail services. Letter or Expedited.

As a bonus thorn because we are shipping to Toronto vs direct to the country we are now paying Ontario Sales tax on parcel postage.

recped

·6 months ago

@lotzofuniquegoodies wrote:
@recped Out of curiousity what is your reasoning for choosing not to use eIS? Fallback options that are just more convenient for your situation?

I won't use it for the following reasons

1 - It's very expensive for buyers

2 - It's a lot slower than shipping direct

3 - It's much less profitable for me

An example.........

A shipment via EIS costs the buyer XXX (Let's say $10)

A direct shipment costs me X (let's say $5)

I can ship for XX (let's say $7.50)

If I ship direct I can put $2.50 in MY pocket and at the same time the buyer also saves $2.50

Delivery time

If I ship direct I can get delivery to the US in about the same length of time it takes EIS to get it through the hub. Buyers like to get their orders fast, EIS is not a fast service.

So the bottom line, EIS is more expensive for buyers, EIS is slower for buyers, EIS is less profitable for ME.

The benefits of the extra Seller Protections offered by EIS have essentially no value to me, failed deliveries for order shipped to the US are extremely rare, I can only recall 2 lost US shipments in the 27 years selling on eBay. Not As Described claims are also extremely rare and almost always due to MY error. EIS would let me keep that money but it will never ever come anywhere close to covering the loss of money from my "handling fee".

I consider EIS to be the worlds most expensive shipping insurance, insurance I have no need of.

There are a number of risky destinations that I would use a service like EIS but since it's all or nothing I'm not interested and of course at this time at least EIS doesn't service most of those risky destinations.

lotzofuniquegoodies

·6 months ago

@recped wrote:
@lotzofuniquegoodies wrote:
@recped Out of curiousity what is your reasoning for choosing not to use eIS? Fallback options that are just more convenient for your situation?

I won't use it for the following reasons

1 - It's very expensive for buyers
2 - It's a lot slower than shipping direct
3 - It's much less profitable for me

An example.........

A shipment via EIS costs the buyer XXX (Let's say $10)
A direct shipment costs me X (let's say $5)
I can ship for XX (let's say $7.50)
If I ship direct I can put $2.50 in MY pocket and at the same time the buyer also saves $2.50

Delivery time

If I ship direct I can get delivery to the US in about the same length of time it takes EIS to get it through the hub. Buyers like to get their orders fast, EIS is not a fast service.

So the bottom line, EIS is more expensive for buyers, EIS is slower for buyers, EIS is less profitable for ME.

The benefits of the extra Seller Protections offered by EIS have essentially no value to me, failed deliveries for order shipped to the US are extremely rare, I can only recall 2 lost US shipments in the 27 years selling on eBay. Not As Described claims are also extremely rare and almost always due to MY error. EIS would let me keep that money but it will never ever come anywhere close to covering the loss of money from my "handling fee".

I consider EIS to be the worlds most expensive shipping insurance, insurance I have no need of.

There are a number of risky destinations that I would use a service like EIS but since it's all or nothing I'm not interested and of course at this time at least EIS doesn't service most of those risky destinations.

@recped

Well summed up. It's too bad US sellers don't comprehend how much Canadian buyers have and still do despised this program. My only only reason for using is I refuse to pay US buyers tariffs when applicable and losing access to discounted shipping. Every transaction to date has made it much more expensive for buyers and caused delivery times to increase by 1.5 to 2 times.

Also find it interesting the limited list of countries Canadian sellers have access to (as per the help page) when put in direct comparison to the US list.

rdemaree

·6 months ago

Hopefully if enough of us keep complaining they will rollout that pilot program that lets sellers sign an agreement to ship DDP without the tariff warning or have strong consequences. Most sellers would benefit from this.

lotzofuniquegoodies

·7 months ago

@merritt-motorcycle-salvage wrote:
We are long over due for some kind of buyer adjustments when shipping to the united states beyond eis. It would be beneficial to have the ability to add handling costs to only the united states seperately to offset the cost of ebay discounted canada post rates that we do not have access to.

The removal off the false statements shown to potential united states buyers stating they will need to pay import fees upon delivery when using canada post calculated shipping is long overdue for removal.

Help us out ebay

@merritt-motorcycle-salvage

@devon@ebay

@luke@ebay

eIS needs its own specific shipping method attached vs the Canadian default (often untracked letter) so orders could be forwarded to hub without sellers risking them being late and/or having to take a loss to upgrade the shipping. After a buyer pays for assigned shipping there is no built in way to charge customer. This is a 100% eBayt flaw in eIS and how it works in Canada.