Shipped eBay tracked Pkt to Australia - eBay tracking no. different from Can Post?
Summary: msmaggie060 expressed concerns about a tracking issue when shipping an item via eBay labels to Australia. They noticed a discrepancy between the eBay tracking number and the one on their label, which was correctly recognized by Canada Post and Australian Post. marnotom! inquired about the tracking number used on the Australian Post website, to which msmaggie060 confirmed that the Canada Post tracking number displayed delivery status correctly. lotzofuniquegoodies suggested that discrepancies might be due to eBay's system changes, while ricarmic advised against editing the tracking number unless a buyer opens a case, as manual input of the correct number could fix the issue if it arises. pjcdn2005 agreed with this approach and asked about the format of the tracking numbers. msmaggie060 thanked ricarmic for their helpful advice.
On March 26 I shipped via eBay labels a tracked pkt International to Australia. I just noticed that eBay shows it as shipped but the tracking number that eBay shows is totally different from the one that was on my label (luckily I wrote it down, it starts with LX). Canada Post does not even recognize the eBay tracking number!
The item shows as delivered Apr. 10th on CanPost but not on eBay Seller Hub. I have rec'd FB.
If I edit the tracking number it will change the shipped date, correct? How can I correct this or do I need to?
pjcdn2005
·2 years agoI agree that you you should leave everything as is for now.
What format are the tracking numbers showing on eBay for the UK and Australia transactions? Are they all numbers or letters at the beginning and end or...?
Is there any sort of tracking information showing on eBay?
ricarmic
·2 years agoI didn't notice anyone answering directly your question. Don't edit the tracking number and don't do anything unless the buyer opens a case. If they do, all you have to do is manually (which we always have to do) put the CP tracking number into the case which shows as delivered.
This is one of these rare situations where a "stupid" rule that one has to manually put the tracking number into the case for a tracked item actually fixes the other bug!!!
msmaggie060
OP2 years ago@ricarmic
Thank you so much for that info!
lotzofuniquegoodies
·2 years ago@devon@ebay
Could you look into this please? See post 4 also. The number that gets ported into the tracking field should be a tracking number....Not a shipment reference number.
Thanks,
=Lotz
marnotom!
·2 years agoWhich tracking number is used on the Australia Post website?
lotzofuniquegoodies
·2 years ago@marnotom!
@msmaggie060
I sent a shipment out to Italy back in March using International tracked. System automatically ported in the LX variation of tracking which was trackable and still is now. I know with Intl Air/US Air small packet eBay Labels port in the shipment number vs the UR number. If you manually update the system believes the item was shipped using 2 shipments even if you delete one. Same going on if you void a label. (System still believes there are 2 shipments incorrectly.) eBay may have made another change that is causing a new issue with the tracking.
-Lotz
msmaggie060
OP2 years agojust noticed the same problem with tracked Pkt to the UK. Any point in letting ebay know about this glitch? Do we even have anyone at eBay we can flag now?
msmaggie060
OP2 years agoThe Canada Post tracking no. is the only one that shows up on Australian Post. It shows as delivered.