Shipping to a different address
Summary: A participant initiated a discussion about shipping items to a different address. Several participants contributed to the thread, sharing their experiences and advice about handling shipments to alternative addresses. The conversation included considerations and tips for ensuring successful delivery, highlighting the importance of accuracy and clear communication with the seller or shipping service. Various perspectives provided a comprehensive look at the complexities involved in rerouting shipments.
I had an US buyer ask me to ship to a Canadian address, instead of his US address. I sent the $800 order to his address through Canada post with a tracking number. Tracking shows it was delivered. The buyer then filed a "did not receive" case against me. I appealed and Ebay completely ignored the written conversation telling me to ship to that adress, they ignored my tracking data showing it was delivered, and ruled in the buyers favour. Now I'm out $800. Is there a way I can appeal that ruling, or do I have to file a small claims suit against Ebay to get a competent employee to look at this case. I'm new to Ebay. The US buyer is actually a huge seller - I don't know if thats relevant or not. PS The buyer asked me to ship to that address because I refused his request to fudge the customs value so he could avoid paying duties.
intimewithmusic
·4 months ago@ten_8985 Your post just received comments from eBay Canada's "best of the best". With respect to a claim against eBay a firm no!
If I was you, given the gravity, I'd contact the RCMP nearest to the delivery address and report the $800 theft giving all of the details, address, Canada Post notice of dlelvery with dates etc and a copy of all messages, along with the Sold Listing PDF. Get a file number. Take it to your local RCMP.
Follow it through relentlessly with eBay, the RCMP and Canada Post Customer Service (not their depot) on the phone or online. Do not contact the buyer! This is now a crime. Be persistent until one of them confirms contacting the "huge seller".
Take it or leave it advice: Normally I don't chime in if i can't see the poster's listings. You chose to hide your listings. If you activate your "Active Listings" feature in the forum you may get more help in a crisis.
If you want a friend, first you have to be a friend.
sapphyres-designer-jewellery
·4 months agoIn Canada the protocol is for the Canadian Seller to report the theft in Canada to THEIR local precinct. I had one that was supposed to be handled by BC RCMP and the RCMP told me to file with my local police who took the report, then it gets passed over to an RCMP division for internet crimes. They're very busy, I can't promise anything will come of this, but something might if you have all the evidence (messages from the buyer, the sales order, proof of receiving payment and having to refund).
C.
intimewithmusic
·4 months ago@sapphyres-designer-jewellery
@ten_8985
I argue @sapphyres-designer-jewellery
"In Canada the protocol is for the Canadian Seller to report the theft in Canada to THEIR local precinct."
There is no such "protocol" in Canada with respect to a committed crime that needs reporting. All Canadians are at liberty to use ALL, not one, not two but every single public resource available when needed. This is true regardless of where in Canada the crime was committed or where in Canada is the location of the victim.
@sapphyres-designer-jewellery That is pure nonesense. It contradicts the essence of the Royal Canadian Mounted Police.
"They're very busy"
I'm not certain what precinct yours is. I hope those of the rest us who experience a direct theft of $800 do not abstain from contacting any and all authorities because they think they are "very busy".
" then it gets passed over to an RCMP division for internet crimes. "
The OP clearly stated
"Tracking shows it was delivered. "
I'm not a legal expert however, if Canada Post has proof of delivery at the destination this is not an internet crime. It is a theft from the address which requires THAT precinct's police involvement which is best leveraged from BOTH locations to get Canada Post and eBay's attention from both locations.
Nothing ventured nothing gained.
You can contact ANY RCMP office in Canada here;
https://rcmp.ca/en/contact-rcmp
intimewithmusic
·4 months agoA few added thoughts;
The OP stated the buyer asked for a falsified customs amount but also the buyer "is actually a huge US seller". You would think an experienced eBay seller would know better and not want to jeopardize their account. We don't know what the item was as the OP's selling account is unavailable.
I realize most of these situations are never resolved. We all would act differently if we lost $800. Here in Kelowna every year the RCMP holds a stolen/found bicycle auction. The owners never registered the bikes in our program. They didn't report the thefts to our local RCMP. Unclaimed bikes valued at many thousands of dollars get auctioned due to unidentified owners.
We also have a Facebook page. People can report lost or stolen items and missing pets. You probably have one too. A lot of those reports come from tourists who live somewhere else in Canada. Some items/ pets are recovered because the folks are proactive and reach out across the map. Items are often recovered from the side of the road, at one of the local homeless camps (we have many) or through the local RCMP who have no way of knowing how to return items that are found. A year ago my wallet was stolen. I got a call from Hudson's Bay as my phone number was in it. They found it in their women's washroom. Only one card was missing. If they didn't reach me it would have gone to the RCMP.
In this case, if the buyer is a "huge eBay seller" a INR IS possible. A porch pirate might have grabbed the item and/or it's in a ditch somewhere. It could be recovered from a homeless camp or maybe it's in the trunk of an abandoned car like the one down the road.
This is why I would report a lost, missing or stolen item of value to the RCMP and community Facebook page in the region it was last known to be.
reallynicestamps
·4 months agoThis is a common scam.
You got took.
The request probably did not come from the actual buyer.
Sorry to be the bearer of bad news.
PS The buyer asked me to ship to that address because I refused his request to fudge the customs value so he could avoid paying duties.
Red flag.
Someone who will cheat the taxman, will also cheat you.
And did.
brocante6
·4 months agoNEVER ship to any address other than the one provided on the eBay order!
intimewithmusic
·4 months agoGood luck!
mrdutch1001
·4 months agoThere is no evidence nor "proof" that the buyer is being dishonest and truly did not receive said package.
We sellers have always been told that we ship to the address provided by the buyer at time of purchase to maintain seller protection. There is no logical reason to not suspect that Canada Post truly did not deliver the package to the address provided. I am currently awaiting a refund cheque from Canada Post for a package shipped to an address in Quebec wherein Canada Post tracking indicated the package was delivered>(but not to the recipient's address) as the tracking indicates delivery to another city, despite the fact this was a properly addressed Canada Post Flat Rate box...recipient's addresss clearly printed in 2 locations on the box.
I filed a claim directly through Canada Post and after 3 weeks Canada Post could not find the package and have issued a full refund via cheque.
ypdc_dennis
·4 months agoYou have to ship to the address the Buyer has as the shipping address when they bought. An email request to change the shipping address after they bought is not the proper method.
A safe method for an address change of this type would have been to cancel the purchase, relist and have the buyer purchase the new listing with their updated shipping address.
...
As for the "buyer": You could contact US customs and let them know this is buyer who is illegally trying to avoid paying tariffs.
lotzofuniquegoodies
·4 months ago@reallynicestamps
@ten_8985 Does CP show a photo of delivered item? (On right side of tracking details.) There won't be one if it went to a community mailbox.
Totally on board with refunding and then buyer repurchasing. Big wrench in this is eBay does not do a "technical" reversal on the funds. They pull the funds for the refund from your cleared funds. If there isn't enough on account they pull from where funds go. (Bank or CC on file.) Only reason I am aware of this is because when MP first set up I was in a similar situation Buyer asked to change shipping method. Order value was in the 200 to 250 range. eBay pulled from my bank account which was new causing me to be in overdraft. Bank/ebay advised me tough cookies. (My most recent refund/buyer cancelled was handled the same way.It appears going forward that this is still the way things transpire. In OP's situation it will take the normal time for the original funds to clear and be put in their account. (Buyer refunds are IMMEDIATE.)
If a refund needs to be done right after a payment has been made (like in this situation) it should be a straight reversal. Funds in...Not cleared. Funds out. Not from method on file. Mind you only my 2 cents on the subject.
Disclaimer: Not everyone has overdraft on their accounts. eBay needs to modify how this is currently designed. Only mention this due to the high dollar value involved.
john_koenig99
·4 months agoNot sure why eBay refused your claim. If the address was given to you by the buyer, it should be on record as the buyer's.
In terms of the money loss, maybe you could try to claim it through your credit card's financial institution.