Shipping to a different address | Selling

ten_8985 · 2026-03-23T19:26:53.919000Z

I had an US buyer ask me to ship to a Canadian address, instead of his US address. I sent the $800 order to his address through Canada post with a tracking number. Tracking shows it was delivered. The buyer then filed a "did not receive" case against me. I appealed and Ebay completely ignored the written conversation telling me to ship to that adress, they ignored my tracking data showing it was delivered, and ruled in the buyers favour. Now I'm out $800. Is there a way I can appeal that ruling, or do I have to file a small claims suit against Ebay to get a competent employee to look at this case. I'm new to Ebay. The US buyer is actually a huge seller - I don't know if thats relevant or not. PS The buyer asked me to ship to that address because I refused his request to fudge the customs value so he could avoid paying duties.

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Shipping to a different address | Selling | eBay Canada EN