Shoes marked as "doesn't seem authentic" but returned without tag, what do? | Selling

taylor_smith · 2023-09-22T22:24:59.854000Z

I was selling off-white converse, including the orange tag that had been torn off, it was included in the package with the shoes. I insured the package for over 500$ because even if they didn't verify it I personally know they're real and still need everything. The shoes were almost immediately marked "doesn't seem authentic, and returned to me in a new package without the tag. How am I supposed to deal with this? Ebay hyped up the trustworthiness of their guarantee system so much I'd assumed the only weak link would be the postal system itself. Though since it's been returned missing a crucial component in a still sealed bag, I have to assume they either threw away the tag or stole it. I've kinda lost my trust in the credibility of this system as I'm not sure I have any way of actually confronting them for their accountability.

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Shoes marked as "doesn't seem authentic" but returned without tag, what do? | Selling | eBay Canada EN