SO frustrated with combined shipping problems | Selling

triber · 2021-06-21T20:18:46.960000Z

This problem never ends. I had 2 buyers who asked for combined shipping last week, very smooth and easy. Today I get a buyer saying they have 13 items in their cart, and every time they ask for a combined shipping invoice they are told that I don't do combined shipping. I have phoned eBay many times about this, I thought I'd give it one more try. The rep was hard to understand, but came up with the suggestion that the buyer purchases each item and then I work out the combined shipping and send the refund for the overpayment. NO! That is not the answer. I explained that I have to pay fees on each shipping cost paid for and then when I refund I will be losing money. She just didn't seem to understand that. I kept at it, and then she said to ask the buyer to call eBay. I am not going to do that either, my buyers shouldn't have to do that. She finally said she would forward it to the technical bods, I explained that that had been done many times before, still a problem! Why can't eBay get this fixed. The rep checked my options and I clearly support combined shipping.I just got an email to leave feedback to the call, I hate to say what I really think without being rude. eBay needs to have reps that are easy to understand and that understand eBay. I now have to ask my buyer to send numbers of all the things she wants, she shouldn't have to go to that trouble, if she decides not to bother, I am losing 13 sales.

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SO frustrated with combined shipping problems | Selling | eBay Canada EN