so i want to sell
Summary: dragontechservices2024 seeks advice on whether to offer free shipping or a discount on computers they sell, as they received complaints about a $25 shipping charge. A participant emphasizes the importance of sending items in promised condition to avoid cancellations. mrdutch1001 advises dragontechservices2024 to understand shipping logistics and warns about scams in high-risk categories. needsmorerobots recommends avoiding large electronic items, advising on providing more photos for listings. ilikehockeyjerseys offers detailed advice on managing shipping effectively for varied items, including the use of scales and understanding costs, and provides tips to avoid scams and manage returns on eBay. dragontechservices2024 appreciates the feedback received.
so i want to know is better to offer free shipping on my computers i send out or should i offer a % on them because ive been charging 25 and people have been conplaining about that and i already have one bad review iam a new start up business and the reason i had to cancel his order was product was damaged in the process of moving boxs and i had to cancel it the order was no good no more and i felt bad i did not know what else to do i even called them and offered to replace the controller with another elite core blue series 2 blue and they were ok with that for the same price and yeah but idk just wonder on some things i can do to avoid people who are like that you kno what i mean iam working hard to keep money on the table and then u have trolls who make it seem bad for you thats something you dont need and want iam not what that one review says thats for sure ...
ilikehockeyjerseys
·1 year agoLooking at how much your items vary, you should purchase both a smaller kitchen scale (for things like hockey cards), and a larger scale meant for heavy packages (for things like the large battery).
Because your items vary so much in size, you really need to use calculated shipping. Someone from a rural town in a province on the other side of the country could buy your item and it will cost you $150 to ship it instead of the $50 you charged.
You should print your labels directly on eBay. Not only will you get better rates, but it will minimize the possibility of a user error, like making a mistake with the address. Additionally, eBay has tracked Expedited shipping for smaller items like hockey cards (200g or less) for only about $8-$10.
I would take a bit of time to read through the documentation on Canada Post's website as far as things like size and weight limits go for each type of shipping. Especially if you are going to ship to the USA with Tracked Packet. You don't want to charge someone for Tracked Packed, and then find out it's too big.
Another thing you could do, go to a Canada Post outlet and purchase one of each size of their flat rate boxes. They range in price from $17-$33 (XL, S, M, L). If items fit in flat rate boxes, you could charge a flat rate based on the size of box they fit inside. If you plan to actively sell, it is good to keep one of each size on hand at all times.
A word of caution, your account is going to attract a lot of scammers. In my experience, eBay is a safe platfrom for experienced sellers, but scammers do sometimes look for new sellers who they assume do have not read eBay's terms of service or buyer/seller protection policies. Because you only have 1 feedback rating, selling something like a $500 camera is a very risky proposition.
I would read through all eBay help pages, but the two below are very important:
https://www.ebay.ca/help/policies/selling-policies/seller-protections?id=4345
https://www.ebay.ca/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
Two things to remember:
1 - Always ship to the address on the invoice page. If the buyer tells you to ship to a different address, no matter what their reason is (it's a gift, I made a mistake, etc), contact eBay to cancel the order. That is a scam. It doesn't matter how truthful the reason is. Contact eBay's customer service to cancel, and invite the buyer to purchase the item again with the correct address. (Spoiler, they won't.)
2 - If a buyer opens a return, you have to resolve it with a return label before the deadline. You are going to get someone who buys an expensive item and plays a game of chicken with you, where they open a return and hope you have no idea how to handle it as a new seller. If you do not provide a label, they will get a refund and get to keep the item. If you provide a label, they may not go through with the return and you can cancel the label if they don't. If they return the item, at least you still have the item...
dragontechservices2024
OP1 year agothank you for all the great replies guys this is great feedback
needsmorerobots
·1 year agoYeah, I'm not going to repeat too much of what the other experienced sellers have said, but I will repeat that you stay away from large expensive electronic items like TVs. Unless you're a known corporation like Amazon who guarantee returns, people would rather buy what they can see in front of them.
TVs are what I sell away from Ebay. Customers what to know the details of a model of TV, what my opinion is and what customers who purchased the model have said. With all of this info at hand, there are customers who still want the item taken out of the box so they may inspect it (We don't have displays).
Another recommendation, more photos for your sports cards. You have a photo for the front, but how about a photo of the back. As a buyer of sports cards, I've been scammed twice by dealers who either sold me a reproduction card or cancelled a sale because they wanted to raise the price and lied to Ebay that cancelling the sale was my request. To my knowledge, not enough was done about the dealer. I now buy less on Ebay for cards, but when I do, I buy from dealers who already built trust with me. For people like me, you need to provide proof that what you are selling is legit. One photo won't do it.
ilikehockeyjerseys
·1 year agoThis is good advice, you have to consider liability with what you sell on eBay. Buyers are entitled to have you cover the cost of a return for any reason. You can report them after the return if you feel they abused that privilege, but reporting the buyer does not prevent you from having to refund them, or losing money on the return. Ultimately, you will lose out on both the shipping to the buyer, and the shipping back to you, along with any loss in value if they damaged the item. Because of this, larger heavy items can have a very high liability since the shipping and return shipping is very expensive.
You have to keep in mind that eBay charges fees to sell. Most active full time sellers get a lot of value out of using the platform as a marketing tool, so 15-20 percent of the sub-total in fees is fine. What you should consider is, could you sell some of the more high risk items locally on a classified site for close to 80 percent of what you're selling it for on eBay? Would they move quickly?
mrdutch1001
·1 year agoAs a new seller you have very much to learn about shipping and how to ship the items you list....
I do find it interesting that you believe Canada Post is going to deliver a 65 inch TV via Expedited mail...
As a new seller you have much to learn about selling on line, and consideration should have been given to your choice of items to sell BEFORE listing any items at all...
You are listing high value items in high risk categories where scammers prey on new sellers...
Know what you sell, Sell What you know...
and Be in the know BEFORE you list...
Welcome to the REAL world of online selling...
Welcome to the world of eBay where you have to be one step ahead of all others, to be successful..
Best of luck going forward!
pjcdn2005
·1 year agoThe best way is to use calculated shipping. You will have to enter the size and weight of the box ahead of time and then the buyer will be charged based on their location.
The best way for a sale to go smoothly is to send the item that you promised in the condition that you promised. Some sellers will cancel a sale when the auction didn't go as high as they wanted so the buyer may have thought that you cancelled for that reason. They don't want to wait until an auction is over only to see a cancelled sale.