So now UPS is randomly charging US customer with duties and taxes for item shipped from Canada! | Selling

arkh_angel · 2025-06-12T00:22:45.334000Z

About a month ago an USA customer who bought a drum for its printer (for 90$ CAD + shipping) contacted me saying UPS tried to charge them $146.25 USD in duties/taxes when they attempted delivery. Customer had refused the delivery and the package was on its way back to Canada. However, somewhere in transit, UPS re-attempted to do the delivery to the customer but that time without claiming any money. Then, a few days after, customer received an invoice by mail asking them to pay the aforementioned amount. They said they would contact UPS to fight the invoice and I have not heard back from them since then - that was 9 days ago. Nothing changed in the tracking data. Today, another customer, who bought a computer for 311$ CAD plus shipping, received an email saying they owe $149.27 USD in duties and taxes to UPS. Between these two incidents, I have sent numerous items by UPS, including some worth more, to the USA, without any comeback from customers. I know item worth under $800 USD sent to the USA were free from duties, and I haven't heard it changed lately, but I don't know what to think about this. Anyone had a similar experience? Both labels were purchased using eBay's shipping service. Amounts charged are very similar. I know UPS have a reputation to charge fees over fees and - Oh even more fees - at fixed amounts, with only a small part of the final amount being taxes/duties. This time they've really pushed the ridiculous up a notch.

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So now UPS is randomly charging US customer with duties and taxes for item shipped from Canada! | Selling | eBay Canada EN