sold possible fake merch | Selling

northlandthrift · 2023-11-12T15:19:57.794000Z

Hi, so I had made an agreement with someone going to a concert in August to pick up several merch items for me to resell. When they returned, I had no reason to belive they weren't authentic and listed them as such. Sold a few items with no issues. Just recieved a message from a buyer saying theyre disappointed they were mislead. I don't think theyre scamming me as it's been well over 60 days since delivery and they've only sent this one message now, no claim or review accussing me of scamming. I'm in the process of figuring out how to differentiate but the one item this buyer contacted me about, I think they are right and that it did not come from the concert. Obviously I'm annoyed both that I was duped but also at myself for not authenticating before listing in the first place. I've removed the remainig item in my shop but what to do from here? Do I ask them to return the item for a refund or ask if they want a refund or apologize? I've also sold a couple other items that I will have to look into as well, what do I do if they turn out to be fakes too? All sold items are way over 30 days past delivery and the claims window. I'm a new seller and I'm honestly embarrassed

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