Tangerine Not Supported Error | Selling | eBay Canada EN

Tangerine Not Supported Error | Selling | eBay Canada EN

Buying & Selling

Tangerine Not Supported Error

Summary: La discusión gira en torno al problema con los pagos de eBay a cuentas bancarias de Tangerine. kawartha-ephemera describe que no recibió su pago rutinario porque aparecía un error de "banco no soportado" al intentar verificar su cuenta de Tangerine. Otros usuarios, como dark2025, mtg_crystal, y pjcdn2005, expresan problemas similares, con frustraciones por la falta de métodos alternativos para acceder a sus fondos, como el uso de PayPal. marnotom! sugiere que el problema podría estar relacionado con los números de ruta de Tangerine y da cuenta de cómo otros han resuelto el problema después de contactar varias veces con el soporte de eBay. Finalmente, dark2025 logra solucionar su problema hablando directamente con un supervisor quien habilitó su cuenta Tangerine en el sistema de eBay, mostrando que el problema puede resolverse con persistencia y contactando con las personas adecuadas en el servicio al cliente.

Yesterday, which was Tuesday, I was expecting to receive the routine "we sent your payout" email. Didn't happen, what they did send me though was an "unable to verify account details" no payout for you kind of blurb.

Upon checking out their resolution process they offered three options.
1. Login to bank account
2. Micro deposits or
3. Forward an account statement, it was stated this option may take several weeks to be reviewed.

Option 1 seemed the obvious choice so I did that. I was presented with a list of banks, scrolled down and selected Tangerine. The first two login steps went perfectly, the third and final step did not. In place of a successful login I got the "unsupported bank" error.

So, now I'm giving option 2 a shot, I've requested the micro deposits.

If those deposits don't arrive I'll not bother with option 3.

Until now, they've sent a payout to my Tangerine account every Tuesday since April of 2021. Ķind of disappointing.

kawartha-ephemera

1804 View listings

Posted 3 years ago·Last reply 3 years ago

61 comments

prokart12

·3 years ago

I tried to contact the customer service via chat now. Seems like there is a work around however it does not work for me as it requires Canadian visa / master card (I only have Amex)...I was given a contact number to call and will try that in 48 hours.

marnotom!

·3 years ago

Who are you calling? The contracted CSRs who follow scripts?

dark2025

·3 years ago

I spoke with their supervisors. Anyway seems like the second supervisor I spoke with did something on the back end / contacted some other team and allowed me to add my bank finally.

pjcdn2005

·3 years ago

So you were able to add your Tangerine account?

dark2025

·3 years ago

Yes.

pjcdn2005

·3 years ago

Awesome! So there is hope for people that are having a problem but it shouldn't be so much work and I don't understand why it is.

kawartha-ephemera

OP3 years ago

Super, it's great you've at last been able to submit your banking info. Hopefully the verification process goes smoothly and successfully from here on out. The biggest complaint I see with eBay Payments is that when users experience problems with it there doesn't seem to be any way to contact that department for help.

dark2025

·3 years ago

It went through - I was basically paid like the day after. There is hope! Call in, talk to supervisors, be persistent and firm, keep calling back.

laurensimar0

·3 years ago

do you have the phone number still?
i have the same issue

dark2025

·3 years ago

Tried calling again. Spent 20 minutes with a supervisor and they hung up on me. I wasn't rude or anything. They just refused to give me a realistic solution other than open a new bank account. This is BS.

dark2025

·3 years ago

I called again and talked to another supervisor... seems like he did... something... will be calling me back in the next day or so, so we'll see if it worked.

dark2025

·3 years ago

Well... after 48 hours I reached out to support again. They were adamant nothing can be done. Therefore I have filed a complaint with both BBB and Consumer Protection Ontario.

Let me know if there is another place I can turn to. I'm not letting this go.

kawartha-ephemera

OP3 years ago

@dark2025
That was quite a chat, after reading everything the CS agent said, I don't think he offered any actions that could be seen as constructive in terms of solving your problem.

As far as the reliability of Tangerine is concerned, if the bank cannot be supported how is it that ebay had no trouble transferring .02 and .03 cent deposits into my account, then shortly afterwards managed to debit .05 from the account. This is the same entity that has debited my account on numerous occasions to settle label purchases and subscription fee shortfalls.

May I ask what transit number you used?

dark2025

·3 years ago

Mine is 00152. I think I might also call Tangerine to see if they know anything about this.

kawartha-ephemera

OP3 years ago

That is your branch number, and is the standard one in use. Insert Tangerine's institution (614) number in front of that and add your account number on the end, thiis is the info payments needs. Without those three pieces payments will not be able to verify the account. I don't recall needing to add any extra zero in front but I'd need to check the website to be certain.

kawartha-ephemera

OP3 years ago

If you logon to Tangerine, search the help files for "transit", all the info you would ever need to know about your transit number is supplied there.

dark2025

·3 years ago

Oh right sorry it's 614. I had the numbers mixed up.

dark2025

·3 years ago

Sorry I looked again. I was right the first time. Transit Number 00152, Bank Number 614.

And yes, you do need it as 00152 and not just 152. Not really sure why you're asking because I've tried it who knows how many times now. Doesn't work.

byto253

·3 years ago

Are you being given advise, such as providing a different account? There has been a pretty steady number of posts and topics about Tangerine having issues with managed payments, so it is likely a good idea to move away from Tangerine either way.

marnotom!

·3 years ago

I'm guessing that all those routing numbers were inherited from the former ING Direct Canada. It's anybody's guess as to whether Tangerine uses more than one of them.

kawartha-ephemera

OP3 years ago

No, these were not inherited from ING. Until very recently Tangerine like ING before them had only a single transit number for all accounts. Apparently they've recently begun experimenting with pop-up kiosks, that's a new development. I've no knowledge of these, no firm idea what their purpose is. It's hard to imagine they are staffed with the equivalent of bank clerks providing full service banking. Maybe they are sales focussed, sign up new accounts and then try and sell them other financial products. Perhaps because those are physical locations they require their own quasi branch numbers. Whatever they're doing, it may be that eBay hasn't adjusted, or won't adjust.

marnotom!

·3 years ago

Does anybody out there use Tangerine to accept direct deposits from other sources, such as government payments or paycheques from a day job? Have there been issues with these deposits too?

pjcdn2005

·3 years ago

I only use Tangerine for eBay and so far haven't had any problems.

dark2025

·3 years ago

Yes I use Tangerine for everything, including direct deposits, never had a problem with anywhere else. I've done wire transfers too without problems.

marnotom!

·3 years ago

@dark2025 wrote:

Yes I use Tangerine for everything, including direct deposits, never had a problem with anywhere else. I've done wire transfers too without problems.

Do you know if the routing number (or branch and transit numbers) used for those direct deposits and wire transfers was the same as the one that eBay uses?

dark2025

·3 years ago

Exactly the same. And I've tried multiple times so can't be a typo.

kawartha-ephemera

OP3 years ago

As a Tangerine user I can say with absolute certainty that the bank has just the one transit number. There support FAQs state this fact. The reason being the bank has just the one branch in Toronto there is only one possible combination of institution and branch available.

recped

·3 years ago

@kawartha-ephemera wrote:
As a Tangerine user I can say with absolute certainty that the bank has just the one transit number. There support FAQs state this fact. The reason being the bank has just the one branch in Toronto there is only one possible combination of institution and branch available.

According to this page they have multiple routing number all located at the Steeles branch in Toronto. Although I only see the one number posted on the Tangerine site that doesn't neccessarily mean that is all they have.

https://canada-banks-info.com/routing-numbers/tangerine-bank-routing-numbers/

Here's a board post about an Uber driver having the same issue connecting their Tangerine account (Uber says incorrect routing number).

https://www.uberpeople.net/threads/tangerine-routing-number-eats.330727/

In any event, while this issue persists using Simplii Financial for an account is prettty much the identical service (no fees/free CIBC ATM access, Same day deposit of eBay payouts).

recped

·3 years ago

Here is a list of Tangerine routing numbers, taken directly from thr Payments Canada website, they are the Crown Corp that issues and supervises Canadian banks and assigns routing numbers.

I have no idea if this is the source if the issue with eBay but it's clear than Tangerine has more than one routing number.

kawartha-ephemera

OP3 years ago

That's interesting, I remain sceptical though, the discussion has been around the correct routing number for chequing account holders, I'm sure the bank has routing numbers for other purposes too. I also see they're fooling around with pop-up kiosks in several cities, would those be assigned branch numbers??

At the end of the day though none of this matters, it is not rocket science. All a person needs to confirm their routing number is to refer to the bottom line on any cheque issued with their account. If no physical cheques are available simply logon to your Tangerine chequing account, Tangerine provides an image of your cheque with your account transit number provided on the bottom line. If youre having trouble understanding how to interpret the info just search support/ help using the term "routing" or "transit". They explain everything.

recped

·3 years ago

But if eBay is looking for a different routing numbers then the standard one might not work anymore. This would explain why Tangerine is on the list of supported banks but then fails when it comes to verifying. Old sign ups using Tangerine worked and still do, new sign ups don't seem to, something changed.

FYI - that earlier mention of Uber, Adyen also handles processing for them.

marnotom!

·3 years ago

@dark2025 @mtg_crystal

This thread goes back to September of last year and it goes sideways after the first couple of pages, but it may still offer some useful insights and info for you:

https://community.ebay.ca/t5/Payments/BEWARE-Tangerine-no-longer-accepted/td-p/483543

mtg_crystal

·3 years ago

Has anyone been able to fix the issue? I just listed an item for sale yesterday, (and you can only add payment details AFTER, mind you) and I've got tangerine. I get through the whole process, even choosing which checking account to use, and I'm getting the "Use funds in EBay preferred" for the selling costs, and then, I get "We do not support this bank." Tangerine is the only bank account I have. I called EBay yesterday, they told me to wait 24h and to call them back if it's not fixed. They would forward to the IT department. Just tried tonight, and still getting the same error message. My account is old, so I still have my Paypal linked. And I asked the guy on the phone yesterday if the funds could be transfered to my PayPal and he said no. So now what?

mtg_crystal

·3 years ago

Ok, so I just called again. They told me that Tangerine is no longer supported. And anyone who's using Tangering with Ebay right now got a pop-up saying they need to migrate to a different bank. They are hoping this won't be permanent, but they can't promise. So I guess I either open up a new bank account with Scotia Bank or I just sell in the States.

dark2025

·3 years ago

So you're in the exact same situation as me... which is total BS.

What's the legalities behind a company forcing you to open up a new bank account in order to retrieve your own money with no other way to spend it or withdraw?

What's the legality behind telling you your money is locked AFTER you've already committed to making a sale on the site? Like even if you knew you had to add a bank account to access your funds, you would not have any way of knowing after the fact that your bank is not supported, especially since that bank is on the list of banks available to choose from.

Again, I was told 48 hrs by the rep. I'm going to wait and try again, then escalate this. I'll probably file a consumer complaint (https://www.ontario.ca/page/filing-consumer-complaint)... or maybe the BBB... not sure if it'll even do much or if they'll let me even file a complaint for this issue... but not sure what else I can do at this point.

I don't even have much money to cash out, so imagine me opening up a new bank account just so I can get access to $100 of my own money being held hostage by some company... It'd be easier just to abandon it... yet there's no way I want eBay to keep it just out of principle.

kawartha-ephemera

OP3 years ago

@mtg_crystal
I'm of the opinion that the CS person you spoke with knows nothing about the problem. It's categorically untrue that "anyone using Tangerine got a popup telling them they need to migrate to a different bank" No such notice has ever appeared here, and I seriously doubt any major corporation would ever approach a problem in that manner.

pjcdn2005

·3 years ago

@mtg_crystal wrote:
Ok, so I just called again. They told me that Tangerine is no longer supported. And anyone who's using Tangering with Ebay right now got a pop-up saying they need to migrate to a different bank. They are hoping this won't be permanent, but they can't promise. So I guess I either open up a new bank account with Scotia Bank or I just sell in the States.
=======================

You can sell on any of the ebay sites with the same bank account but it has to be a bank account in the same country that you live in. I'm not sure what you mean by 'sell in the States' but if you mean sell on ebay.com, you will still need a Canadian bank account.

femmefan1946

·3 years ago

@devon@ebay

Tangerine Bank again.

marnotom!

·3 years ago

@kawartha-ephemera wrote:

Until now, they've sent a payout to my Tangerine account every Tuesday since April of 2021. Ķind of disappointing.

Disappointing, but not surprising given the issues that newer adopters of Managed Payments have faced with Tangerine.

I still hold to my belief that this is possibly more an issue with Tangerine than it is with eBay, however.

Did you have a payout that was unusually larger than what you usually get? Anything else unusual happen that affected your scheduled payout? Just wondering what could have triggered this breakdown.

kawartha-ephemera

OP3 years ago

Yes. Due to medical issues my sccount was more or less on auto pilot from last April through till November. A few new listings were created here and there but basically was just selling down old inventory. As you may have imagined by January my TRS status was in danger, urgent action was required. So i started running weekly auctions which have gotten sales moving in the right direction. I don't know if it was coincidental or not but the restriction went on within minutes of being paid for an auction valued well below $100. There wrre other small orders come in too. I've got a sneaking suspicion all of us with Tangerine accounts may eventually come to grief with them.

lotzofuniquegoodies

·3 years ago

@kawartha-ephemera wrote:
Yes. Due to medical issues my sccount was more or less on auto pilot from last April through till November. A few new listings were created here and there but basically was just selling down old inventory. As you may have imagined by January my TRS status was in danger, urgent action was required. So i started running weekly auctions which have gotten sales moving in the right direction. I don't know if it was coincidental or not but the restriction went on within minutes of being paid for an auction valued well below $100. There wrre other small orders come in too. I've got a sneaking suspicion all of us with Tangerine accounts may eventually come to grief with them.

@kawartha-ephemera

Very strange when you consider anyone trying to enroll Tangerine displays as an approved bank from the drop down. The issue rears its ugly head at the very end of the process.

-Lotz

kawartha-ephemera

OP3 years ago

It's a curious situation for sure. Tangerine's login process is a little unusual, it took me a while to figure out what goes where. Perhaps the ebay verification by login system just doesn't mesh well with Tangerine?

lotzofuniquegoodies

·3 years ago

@kawartha-ephemera wrote:
It's a curious situation for sure. Tangerine's login process is a little unusual, it took me a while to figure out what goes where. Perhaps the ebay verification by login system just doesn't mesh well with Tangerine?

@kawartha-ephemera

That's a definite possibility. Whenever I sign into Tangerine I get hit with one of my multitute of mystery questions for step 2 of 3. RBC only requires 2 step(PC). I've hit that mystery question requirement randomly with CP.

I thought when I graduated years ago I wouldn't have to worry about pop quizzes. Boy, was I wrong!!! This is all giving me flashbacks of trying to connect with dial-up? 🤖

-Lotz

lotzofuniquegoodies

·3 years ago

@kawartha-ephemera wrote:
Yesterday, which was Tuesday, I was expecting to receive the routine "we sent your payout" email. Didn't happen, what they did send me though was an "unable to verify account details" no payout for you kind of blurb.

Upon checking out their resolution process they offered three options.
1. Login to bank account
2. Micro deposits or
3. Forward an account statement, it was stated this option may take several weeks to be reviewed.

Option 1 seemed the obvious choice so I did that. I was presented with a list of banks, scrolled down and selected Tangerine. The first two login steps went perfectly, the third and final step did not. In place of a successful login I got the "unsupported bank" error.

So, now I'm giving option 2 a shot, I've requested the micro deposits.

If those deposits don't arrive I'll not bother with option 3.

Until now, they've sent a payout to my Tangerine account every Tuesday since April of 2021. Ķind of disappointing.

@kawartha-ephemera

That doesn't sound promising. Did you happen to do something to break Tangerine? Wonder if we can get some clarification on these scenarios?

-Lotz

pjcdn2005

·3 years ago

This whole situation with Tangerine is bizarre. I hope that my account isn't affected next.

kawartha-ephemera

OP3 years ago

I'm very confused by this whole Tangerine unsupported bank error nonsense. During the last hour I checked my bank account, took note of two ebay micro deposits, and relayed the amounts to Payments and presto!

Hi *******,

Thanks for confirming the microdeposit amounts we sent to your bank account.

We verified your bank details and you’re all set! If your payouts were on hold, you’ll start receiving funds to your bank account, provided there are no other issues that need your attention.

If we haven’t already, we’ll reverse the microdeposits from your account within a few days.

If you have any questions or concerns, just get in touch. We’re here to help.

Thanks for being a part of the eBay community.

I've no idea why Payments is behaving this way with Tangerine bank, but it seems obvious the "unsupported bank" error is bogus.

dark2025

·3 years ago

Hey I'm having problems as a Tangerine user as well... keeps saying bank is not supported. I went through chat as well and they basically passed the puck and said to try again in 48 hours and contact support again if it doesn't work (which based on this thread and a couple of other threads it's probably not that easy of a fix).

Can you tell me how you got the microdeposit option? I only see the option to add a bank account through logging in or manually with your banking details.

I'm surprised they allow you to sell without a verified bank account first... last time I sold something was when they were still depositing to PayPal. I totally forgot that's no longer a thing. It's unreasonable to expect someone to open a new bank account for this. I can't even use the money on other eBay purchases. Is there another course of action I can take? I don't want my money to be taken hostage by eBay.

Would I have a chance at filing a consumer complaint against eBay? https://www.ontario.ca/page/filing-consumer-complaint

marnotom!

·3 years ago

Nobody's expecting you to open a new bank account for managed payments. You can use a chequing account you already have if it's supported. The consensus though is that it's better to keep your eBay monies separate from everything else.

Just curious about on what grounds you'd make a consumer complaint against eBay.

dark2025

·3 years ago

As I mentioned they are not taking my Tangerine bank account. It's in their list when adding a bank so I don't see why it's not supported, but apparently it's not. They also do not have a secondary method of withdrawing the money - heck they won't even allow me to use the money on other eBay purchases - effectively taking my money hostage unless I open a new bank account. I'm not a frequent seller, it was kind of a one time thing as I was cleaning house - like I said the last time I sold anything was years ago. Would you really want to open up a bank account with another institution purely for one eBay deposit?

It's unreasonable that they are not supporting a bank in their list, no backup option available for withdrawals, and no warning about any of this when you post an ad without a valid bank account on file. For someone like me who haven't used eBay since the PayPal days I didn't even think about needing a bank account now.

marnotom!

·3 years ago

@dark2025 wrote:

As I mentioned they are not taking my Tangerine bank account. It's in their list when adding a bank so I don't see why it's not supported, but apparently it's not. They also do not have a secondary method of withdrawing the money - heck they won't even allow me to use the money on other eBay purchases - effectively taking my money hostage unless I open a new bank account. I'm not a frequent seller, it was kind of a one time thing as I was cleaning house - like I said the last time I sold anything was years ago. Would you really want to open up a bank account with another institution purely for one eBay deposit?

It's unreasonable that they are not supporting a bank in their list, no backup option available for withdrawals, and no warning about any of this when you post an ad without a valid bank account on file. For someone like me who haven't used eBay since the PayPal days I didn't even think about needing a bank account now.

I don't know if you ever took computer science in high school, but one thing it taught me is that computers can only do what you tell them to do and they can only respond to quirks in ways that they've been programmed to do. As I suggested earlier, I think there's the possibility that this is more of a Tangerine issue, not an eBay issue, but the "glitch handling routine" that's been programmed into Managed Payments can only give a "institution not supported" error message.

Just over ten years ago, Tangerine was created out of the old ING Direct, which may have been running on code quite different than what parent Scotiabank and other Canadian banking instutions use. As @kawartha-ephemera hints, there may be something about its security system or other aspects of the site's coding that's not simpatico with Managed Payments.

dark2025

·3 years ago

Okay that's just one point, but again eBay is still holding my money without a way to get it out. These things happen, I get it, but how can a company just hold your money without giving me another reasonable way to get my money out? Or at least be able to let me spend it on its own website.

Now, I did go back to my email and found this thing from Mar 2021 about my account's listing capabilities being disabled unless I complete the registration for eBay to manage payments. I did not register but it looks like my listing capabilities were not disabled. If it was disabled as stated I would have dealt with this before creating any listings and probably wouldn't have listed in the first place. And obviously did not state it would hold my money forever until I enter a bank account that it approves of.

recped

·3 years ago

There have been some similar issues for new sign ups in the US who are trying to use major banks (BOA ect). it has often been determined that they were using the wrong routing numbers, a few times at least because they were trying to use routing numbers intended for BOA brokerage accounts instead of regular checking accounts (even though you CAN write cheques from those accounts).

Out of curiosity I thought I would Google Tangerine routing numbers. Most of the result show 061400152 as the number, a few state that this is the only Tangerine routing number.

I did find this page

https://canada-banks-info.com/routing-numbers/tangerine-bank-routing-numbers/061400152/

It indicates that this is the Primary code but it also show 12 other routing number related to Tangerine. I don't have any insider knowledge but this COULD be the reason for all the Tangerine issues.

femmefan1946

·3 years ago

@devon@ebay

In spite of what you have been told, here's another example of a listing uploaded without a MP account registered.

t's unreasonable that they are not supporting a bank in their list, no backup option available for withdrawals, and no warning about any of this when you post an ad without a valid bank account on file. @dark2025

kawartha-ephemera

OP3 years ago

My recent situation was a bit different from your problem. I had my longstanding payment account "Restricted" which meant I could not receive any payouts of the funds held in my account until I successfully verified my bank account details. Upon initiating the verification process that is when I was presented with choices, those being account logon (got the error) and request micro deposits. Like I said your situation is different, it's more like an account creation process but as I recall in the beginning everyone was offered the micro deposits verification option. There's probably an obscure link, path to that option somewhere.