I finally received (sadly) my first neutral feedback. It came from a customer who bought a CD. I accepted a cheaper offer when I sold. I shipped the CD out as fast as I could. I test all my CDs to make sure they play before shipping, but never did it occur to me just because a CD can play, doesn't mean it can be ripped. This was the issue the customer had. With every package sent off, I send a message to each customer to contact me if there is a problem. This customer didn't do th...

At least neutral feedback is better than negative. You've done what you could, replied apologetically to neutral feedback and asked customer to contact you. That's all you need to do, it's back to him now.You don't have to refund him if he isn't asking for a refund. If the CD is still partially useable he may wish to still keep it/use it and just needed to vent his disspointment. Leave it be unless he contacts you. If he was really upset he would have left negative and opened a case for item not...

To refund or not to refund | Selling

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To refund or not to refund | Selling | eBay Canada EN