Too many labels printed by mistake...
Summary: cacaboudin16 encountered an issue with a sale on eBay where they mistakenly paid five times for shipping labels instead of once, resulting in an extra cost of $34.28. They requested guidance on getting a refund for the overpayment, explaining it was their first time using eBay's shipping label system. mrdutch1001 pointed out that this forum is for member discussion and recommended contacting Shippo directly to resolve the issue, as it's not an official customer support channel.
Hello, I have just encountered a problem with a sale that I made yesterday Sunday October 1st to the buyer: katherine Richerkathric-6018.
Ella bought me a box of the game yesterday: The Legend of Zelda Oracle of Seasons (Game Boy Color | GBC).
The problem is that today is the first time I have shipped by paying a label on Ebay!
I'm really not used to it and without knowing it I paid 5 times for shipping: Canada Post Expedited Lite at $8.57 instead of just 1 time.
I apologize, I didn't think that the payment would go through so quickly each time without going through any other steps and I didn't realize that I had paid for shipping so many times.
Normally shipping should have cost me $8.57 and here it cost me: $42.85!
Could you please reimburse me for the shipping costs of the 4 other transactions that I should not have paid, i.e. $34.28?
I apologize, this is my first time creating a shipping label myself and I only wanted to use it once, not 5!
Usually when I make transactions on Ebay it is to buy items and before paying for it I have to go through other steps such as connecting to PayPal! And there the payment was done automatically after printing the label, I didn't expect that and it was the first time I was confronted with that!
Ebay told me to contact you: Shippo to request a cancellation request for the 4 other labels and a refund.
mrdutch1001
·2 years agoPlease be aware this is a member to member forum and not Shippo or eBay customer support. You will need to contact Shippo directly to resolve your issue.