Top Rated on Ebay.com Below Average on Ebay.ca
Summary: pmok_distributions is confused about the discrepancies in seller ratings between eBay.com and eBay.ca. Despite having the same number of transactions and defects on both platforms, they are rated as a Top Seller on eBay.com but Below Average on eBay.ca. The issues causing defects include items being out of stock and non-paying buyers. They're concerned about whether this affects their visibility in Canada since they don't ship globally, and they seek advice on understanding and resolving these rating discrepancies.
I recently received a notification that, as of today, I’ve been marked as a Below Average Seller on eBay.ca (I’m based in Canada). The notification states that I have a total of 50 transactions (with 3 defects) in the global realm, but I also have 122 transactions (with 3 defects) on the U.S. site. Strangely, these metrics result in completely different ratings.
What’s confusing is that all my defects are either due to items being out of stock or buyers who didn’t pay right away, leading another buyer to purchase the item. Despite this, I’m considered a Top Seller on eBay.com, where I can promote my listings, yet I’m classified as Below Average on eBay.ca and am restricted from promoting my listings entirely.
This raises a few questions:
- Does this mean my listings will only be promoted within the U.S. and not in Canada?
- Since I don’t ship globally and all my orders are either to the U.S. or Canada, does this restriction significantly impact my visibility in Canada?
The inconsistency between these ratings makes little sense to me, and I haven’t been able to find any forums or resources explaining the situation. I’m hoping someone can provide clarity on why these ratings differ so drastically and what I can do to resolve this issue.
