Tracking info on ebay not updating, delivered days ago

Summary: A participant reported an issue with tracking information on eBay not updating correctly, which led to a buyer opening an Item Not Received (INR) claim for an item that was actually delivered. This resulted in funds being held for five days despite providing proof of delivery. They expressed frustration over the inconsistency, calling for eBay to address the issue to prevent it from affecting seller performance. Another participant acknowledged the issue, noting that different teams were evaluating it but could not promise public updates.

Anyone else having this problem? I sent 3 packages, all with tracking on Tuesday morning, all xpresspost. One package was already delivered yesterday (Wednesday) and got feedback already, but on ebay still shows 'tracking number provided' and nothing after that, for all 3.

I checked the Canada post webiste, lots of updates on each one.

I only care because paypal is holding the funds until ebay gives them the nod that transaction is complete.

If I were to edit the tracking nubmers on each one, would it update manually? Or would it somehow screw up the transaction and reset it or something. I want to edit the one already delivered, but I'm afraid if I re enter the shipping number, it might reset it and the customer might get confused

Anyone else having this problem right now?

seven-deuce-offsuit

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Posted 5 years ago·Last reply 1 month ago

12 comments

teenytrinkets

·2 years ago

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This is still happening and it's getting annoying. I had a buyer open an INR for a delivered item. My money was held for 5 days even after I uploaded my tracking number with proof of delivery. I had to call to get ebay to remove the hold a week later.

C'mon ebay... get it together!

lotzofuniquegoodies

·2 years ago

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@teenytrinkets wrote:
This is still happening and it's getting annoying. I had a buyer open an INR for a delivered item. My money was held for 5 days even after I uploaded my tracking number with proof of delivery. I had to call to get ebay to remove the hold a week later.

C'mon ebay... get it together!

@teenytrinkets

@devon@ebay Could you look into this issue and provide followup please? This has been brought up as a concern for ages and is affecting sellers performance due to bad (inconsistent) updating. See additional posts for multiple reported experiences.

-Lotz

fergua3

·2 years ago

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This is an old thread from 2021 and it underscores that this problem is STILL occuring. Unbelievable.

NONE, that's NONE of the Canadian packages i've sent in the last several weeks have had a single tracking update. NONE. They all say 'trackng number provided' and that's it. All have been delivered, many ages ago. Most of the tracking history links contain warnings about shipping being overdue.

This is not a Canada Post problem at all. Ebay could simply link directly to CP's site like 90% of other etailer sites do. But they have to do it their way and their way isn't working. So fix it, once and for all! This is embarassing.

recped

·2 years ago

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@fergua3 wrote:
This is an old thread from 2021 and it underscores that this problem is STILL occuring. Unbelievable.

NONE, that's NONE of the Canadian packages i've sent in the last several weeks have had a single tracking update. NONE. They all say 'trackng number provided' and that's it. All have been delivered, many ages ago. Most of the tracking history links contain warnings about shipping being overdue.

This is not a Canada Post problem at all. Ebay could simply link directly to CP's site like 90% of other etailer sites do. But they have to do it their way and their way isn't working. So fix it, once and for all! This is embarassing.

I don't print shipping labels on eBay, never have.

I do have a question, do eBay labels still say "powered by Pitney-Bowes" (they did when the labels came from PayPal)?

If they do then I suspect that PB are the ones processing the tracking information and are responsible for the tracking that appears on eBay.

Some people may know my feeling about PB and their gross incompetance, perhaps this is just another example.

lotzofuniquegoodies

·2 years ago

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@recped wrote:
@fergua3 wrote:
This is an old thread from 2021 and it underscores that this problem is STILL occuring. Unbelievable.

NONE, that's NONE of the Canadian packages i've sent in the last several weeks have had a single tracking update. NONE. They all say 'trackng number provided' and that's it. All have been delivered, many ages ago. Most of the tracking history links contain warnings about shipping being overdue.

This is not a Canada Post problem at all. Ebay could simply link directly to CP's site like 90% of other etailer sites do. But they have to do it their way and their way isn't working. So fix it, once and for all! This is embarassing.
I don't print shipping labels on eBay, never have.

I do have a question, do eBay labels still say "powered by Pitney-Bowes" (they did when the labels came from PayPal)?

If they do then I suspect that PB are the ones processing the tracking information and are responsible for the tracking that appears on eBay.

Some people may know my feeling about PB and their gross incompetance, perhaps this is just another example.

@recped

On Canadian and US shipments it only has the CP account used by eBay. Nothing about Pitney Bowes. Would have to go through the archives to confirm what showed with Shippo. Canadian shipments skip phone numbers and date of shipment on label. They do show gross so when cubing is applied but not actual weight inputted by seller. US/Intl. shipments show gross weighed paid but do include the date. Note on both Manifest is not required. Also any notes sellers add do not display on Intl shipments. (Imbedded into UPC but unable to confirm. Still missing the side report with display of charges/discounts/tax/fuel for all shipments.

Lastly system still is incorrectly automagically updating to show CA/Prov vs what was entered with actual country goods were manufactured as per customs requirements. CA/Prov is intended for CO forms where the shipper is the manufacturer of record.

All that I can see. Hope that answers for you?

-Lotz

Regarding the tracking not displaying, that could have something to do with any changes eBay has made internally. Basically they work properly(consistently) until they don't. They should be doing at least 1 data transmit per day from eBay to CP. Info updates accordingly when you check CP's website. Like after parcels have been picked up at a depot and are scanned as a sort plant. Strange that these outside sites have tracking that is update compared to what's available at eBay.

ypdc_dennis

·2 years ago

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I took a a quick look at my last 4 sales that had tracking and all show as delivered (with date) on the Manage orders page. A mix of Expedited Lite and Tracked Packet USA. All labels bought through ebay shipping.

This is an old thread.

A 2024 problem that looks like a 2021 problem may not even be caused by the same things.

lotzofuniquegoodies

·2 years ago

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@ypdc_dennis wrote:
I took a a quick look at my last 4 sales that had tracking and all show as delivered (with date) on the Manage orders page. A mix of Expedited Lite and Tracked Packet USA. All labels bought through ebay shipping.

This is an old thread.
A 2024 problem that looks like a 2021 problem may not even be caused by the same things.

@ypdc_dennis

@fergua3

@teenytrinkets

Unfortunately this discussion was added to around post 17. One of the observations I made moons ago was that when anyone having a problem does a search on this board the default results are best match vs new. In most cases once a post is found and is "appears" to be similar it just gets added to vs creating a new discussion. For many problems we never know if the original issue was ever resolved. All any user can do is keep trying with fingers crossed. In checking issues on dot com discussions do get closed but not as consistently as what happens on ca.

Maybe something that should have been tweaked long ago but it is what eBay users are stuck with. It would be helpful in many cases if someone were to come back from eBay to confirm it had been resolved or update the status. If it has been then maybe close vs leaving anyone that it is affecting in the Lurch. Otherwise it just is another eBay "Thing". Sorry, meant glitch!!!😆 Best way so the problem doesn't, ummm for lack of a better word, Fester!!!

-Lotz

PS. Regarding tracking there are still some users seeing inconsistenties as to how this works or doesn't. See post 23 from the powers that be for context of implied limbo.

devon@ebay

Admin2 years ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@teenytrinkets wrote:

This is still happening and it's getting annoying. I had a buyer open an INR for a delivered item. My money was held for 5 days even after I uploaded my tracking number with proof of delivery. I had to call to get ebay to remove the hold a week later.

C'mon ebay... get it together!

@teenytrinkets

@devon@ebay Could you look into this issue and provide followup please? This has been brought up as a concern for ages and is affecting sellers performance due to bad (inconsistent) updating. See additional posts for multiple reported experiences.

-Lotz

Hi @lotzofuniquegoodies! I know that this an issue that is being evaluated by a few different teams. I reach out to see if they have any insight to share but there may not be anything that I can share publicly.

jnelms41

·1 month ago

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Same

pjcdn2005

·5 years ago

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It does seem to happen though not for every transaction. eBay customer service should look at the Canada Post site if you ask them to so that your money can be released. If you can't contact them by phone and you have facebook, send them a message here.

7366carl

·5 years ago

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I have had the exact same issue. eBay tracking shows still in transit. Canada Post tracking shows it was delivered over 2 weeks ago. Buyer opened INR case.

18wheelerbabe

·2 years ago

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I have 2 items that have been delivered but Ebay has not updated. I have proof on the canadapost website of delivery.
Ebay has been horrible and horrible to it sellers. I have since traded my sales to POSHMARK for an easy peasy experience. No shipping over 13.99 and sellers are super protected over there.