Two Returns and Both Arrived with Problems
Summary: qwestsupply experienced issues with two separate returned packages. The first package arrived damaged, likely due to inadequate protection by the buyer during transit. The second package was initially marked as delivered but did not arrive until several hours later. Despite the delay, the missing package eventually showed up, and qwestsupply is seeking guidance on processing these returns.
Hi all,
I had two separate buyers return items, and both "arrived" today. Package #1 arrived damaged, but it looks like it was damaged in transit because the buyer didn't provide enough protection in the box. Package # 2 is marked as delivered to me, but I have not actually received the package. I have contacted the buyer to confirm the exact address they used to ship the item back to me, but I haven't heard back yet. The tracking information doesn't provide the address it arrived at.
How do I go about processing these returns? Any info would be appreciated!
qwestsupply
OP2 years agoThe missing package just arrived which is strange since it was marked as delivered at 3:33pm and it's not 8:04 pm.