Unable to select damaged item in drop down menu in order to refund buyer
Summary: sparx_63 encountered an issue with refunding a buyer for an item damaged in shipping, as there was no specific option for this situation in the refund drop-down menu. They resolved the issue by asking the buyer to open a return claim for the damaged item, which then allowed them to process the refund. sparx_63 appreciated the advice received through private messages, and byto253 thanked them for updating the outcome.
Just had a buyer contact me about an item damaged in shipping. I wish to refund the buyer, but there is no selection in the drop down menu for refunding for an item damaged in shipping.
Refund the buyer
Reason for refund
Select a reason for refund
Select a reason for refund
Seller cancelled/Out of stock
Buyer cancelled
Item not received
Buyer return
Item not as described
Other adjustment
Shipping discount
So which do I pick? I do believe there was provision for damaged items previously, but I am not positive on this. Suggestions anyone?
2 comments
byto253
·3 years agosparx_63
OP3 years agoThis was resolved by requesting the buyer to open a return for damaged item. It was then possible to refund.
Thank You to those who private messaged advice, it was much appreciated.