UNDESERVED NEGATIVE FEEDBACK
sold an item to a korean buyer with ground shipping with a disclosure that delivery time is 60 to 90 days , after aprx. 15 days after item was shipped buyer asks for refund and leaves me negative feedback and claims that delivery is bad .
this buyer just did not read all of the descripion details and was just signed up as a new member at end of FEB. 2023.
THIS IS WHAT E BAY IS ALLOWING TO HAPPEN !
12 comments
rocketscollectibles
·3 years agoHi! yes i appealed twice.
The firs rep refused to remove it , he said i should wait for the item to arive !!
I appealed again and got another rep and it was removed.
What do you think of that ?
That is an example of the overall quality of some of those reps.
Sometimes there is grey zones. You can have 2 different answers the same way you could have 2 different judgements going to court facing 2 different judges. Humans being humans, truly shocking.
I'm more shocked about how so many people jump on community boards only to scream and rent nowadays. We see those on regular basis now...
HOW EBAY ALLOWING THIS! Then they fix it just by contacting... And instead of admitting you overreacted, you still try to find a way to rent more.
needsmorerobots
·3 years agoOver 25 years in retail I have learned customers do not read the fine print and sometimes even the big print right in front of them.
I've made so many printed sign adjustments in the real world due to people not reading that some days, there's no point to creating a sign at all.
Fo example, a majority of shoppers don't read "up to" as in "Sale, up to 50% off". Others don't read "groups of" or "limit signs" either. There is a minority of customers who'll actually read a cheaper price for a product they want that belongs to the next product over.
And I advise never send a package by ground shipping.
Customers would rather pay the extra for faster shipping (within reason). Over the last 4 years I've had about 2-3 customers whom specifically requested ground shipping. In all cases, I turned down their requests.
I know what I'm saying has already been said by other posters, but I thought I would help strengthen their statements.
filamenthead
OP3 years agoHI ! when listing an item , the forum asks to include a turnaround time among other things for the item , so if you choose a 40 day turnaround , the buyer will not be able to file a dispute before the turn around time ( delivery date ).
so that is why i use it !
the issue i beefed about is that e bay allows buyers to post feedback befor the item has arrived .
that is what makes me angry !
reallynicestamps
·3 years agoreallynicestamps
·3 years agoNever use Surface shipping.
The shipment is very likely to arrive well after the date given by eBay for delivery.
In this case the buyer was in South Korea, so he may have been buying based on the picture alone. How much did you understand of my previous post?
You may be able to get the unwarranted FB removed. Use eBay's social media accounts .
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that mean giving you the advice you want to hear instead of the advice you need to have.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
And never use Surface shipping.
As you have learned, it's too expensive.
filamenthead
OP3 years agoHI ! thanks for the reply and suggestion , but i think you have missed my point !
my point is that E BAY allows this sort of thing to happen , i just think that E BAY policies towards seller protection is the real problem ., which is practically non existing .
as for surface parcel delivery usage ! when listing an item , e bay allows a seller to post a turn around time for delivey . so if you declare a turnaround time of 40 days the buyer must wait for the allowed time to file a dispute .
but the issue that i tried to convey is ! HOW OR WHY IS A BUYER ALLOWED TO POST FEED BACK BEFORE THE ITEM HAS ARRIVED !
filamenthead
OP3 years agoblah blah blah to you also .
mrdutch1001
·3 years agoand as a longtime experienced seller, you should already know buyers don't read everything in a listing....and did you not consider the risks of shipping a high value item via "Surface" mail?
filamenthead
OP3 years agothe risk of shipping surface is not greater then any other method , when listing an item the forum asks for a turnaround time to insert in the listing .
this way the buyer must wait for the item to arrive on or after the item has arrived to file a dispute . i use the max turnaround time allowed when shipping via ground or surface shipping.
the issue i have is that the buyer is able to post feed back before the item has arrived .
THAT IS WHAT MAKES ME ANGRY ! I BLAME E BAY FOR THAT !
PS. in your opinion what is the risk of shipping surface or groud shipping ! i have shipped ground shipping to the US many times and that has given me some problems ! the US delivery people are horrendous , they toss packages on delivery and i have had disputes of damage on delivery . no amount of secure packaging can save you from an unreliable or careless delivery person .
and i have shipped over seas ground with no damage issues .
avidhiker-33
·3 years ago@filamentheadI would also be upset if I received negative feedback before an item has even arrived. Have you been able to get that removed? (I didn't see any negative fb on your account.)
You are correct about customers being able to leave feedback as soon as an order is placed.
I've twice received feedback before I had even mailed the customers' orders. In both cases I suspect the customers intended to leave feedback for another seller and inadvertently left feedback for me. Fortunately both were positive.
ma_447603
·3 years agoThe firs rep refused to remove it , he said i should wait for the item to arive !!
I appealed again and got another rep and it was removed.
What do you think of that ?
That is an example of the overall quality of some of those reps.
mrdutch1001
·3 years agoThis is eBay's site, eBay's rules...if eBay allows this or that one must accept, adapt, adjust and carry on ....and if eBay doesn't and/or won't remove the feedback, no amount of ranting, complaining will make much of a difference other than maybe self-satisfaction, so it may be best to just carry on and keep rollin' on.....