Unjust negative feedback received. Please help! | Selling

rosepeak · 2023-06-04T05:04:28.097000Z

A buyer ordered two blu-ray cases from me on May 18, which I shipped the day after, on May 19, in two separate envelopes by lettermail as I did not offer combined shipping and did not have an envelope that could fit both and still be able to send by lettermail. On May 29, I got a message from the buyer telling me that he received one blu-ray case only and asking if I shipped the other one separately. I confirmed that that was the case. Three days later (on June 1), I got an angry message from the buyer asking me why the second one still hasn't arrived. The latest expected delivery date set for his order is June 13 so I replied to his message gently reminding him of that and asking if he could kindly wait some more. On June 3 (TEN days before the expected delivery date set for his order), I received negative feedback from this buyer confirming that he received both blu-ray cases but that "Seller should have acquired the appropriate size envelope and shipped both Blu-ray cases together. Separating the order caused unnecessary delay and anxiety! The items arrived five days apart." I don't see how this is just as I am not required to send both items in one shipment, especially since I never offered combined shipping in the first place. My only responsibility is to delivery both items by the expected delivery date, and both items were delivered way ahead of time. Did I deserve this negative feedback and if not, is there any way I can get it removed? I don't think this buyer can be reasoned with as I had already communicated to him the gist of the above when he contacted me. I always patiently wait a month or more and way beyond the latest expected delivery date when I purchase things shipped by lettermail because I know that delivery times can be very unpredictable and I think it's the kind thing to do; I don't understand why some people don't have the curtesy to harbour even half that amount of patience when they purchase from me.

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Unjust negative feedback received. Please help! | Selling | eBay Canada EN