Uploading Video to Listing Option
Summary: canadianglassmountain expressed frustration over the inability to upload a video directly in the new eBay.ca listing tool, a feature available on eBay.com, despite contacting customer support since November 2022. regs43 and dinomitesales suggested that the feature might be exclusive to eBay.com, noting the differences between the platforms. brettjet38 provided a detailed guide on video uploads, emphasizing using APIs or third-party services, while minijunkie criticized the poor video quality after compression. craigaarondurling lamented the long delay in implementing this feature in Canada, and byto253 shared a workaround used on eBay.com to guide users to an external video link for more flexibility.
Hey Everyone....
Not sure I have the correct board, but will post my issue anyway. I have been trying to have resolved via eBay.ca Customer Support since Nov 2022. Since they have not resolved my issue & keep passing it off, thought I would ask here.
I switched over to the "New Listing Tool" within my seller hub when it was first offered. Within this new tool or advanced tool which ever you may call it, you are suppose to have the option to upload 1 vid per listing. I do NOT have this issue.
I can always upload a vid via my youtube channel & throw the html code into eBay via the description, but I want it within the photo area where it is suppose to be offered/option.
Any answers to why I do NOT have this option? Customer service have me repeat the same steps every single time I contact them & then they are baffled why I do not have the option & tell me they will have tech looking at it & it will be fixed shortly... well it's been since Novemeber 2022... dont think they are in a hurry from 4 different eBay reps reporting my issue.
Cheers Caz
byto253
·3 years agoI have used the video option on .com but it is really, really short. I compress them to squeeze a bit more time.
Hosting your own video link will give you a lot more flexibility. Perhaps have the 2nd picture say "Watch the Demo Video from the Link Below" or something along those lines.
craigaarondurling
·3 years agoThey had issued a notice on 10-14-2021 https://community.ebay.ca/t5/Announcements/Introducing-seller-videos-on-item-pages/ba-p/467985 to allow video. Almost 2 years later and it's still not implemented yet for Canada? What a load of **bleep**.
minijunkie
·3 years agobrettjet38
·3 years agohttps://www.ebay.ca/help/selling/listings/creating-managing-listings/adding-video-listing?id=5272&st=3&pos=1&query=Adding%20a%20video%20to%20your%20listing&intent=video&lucenceai=lucenceai&docId=HELP1657
One of the easiest ways to increase buyer engagement is by adding a video to your listing.
You can add videos to your listings free of charge to help showcase items in more detail using APIs or certain third party providers. Currently, videos are displayed in the image gallery of the listing in the eBay app and the mobile browser.
How to add a video to your listing
You can only add one video per listing, but you can use the same video on multiple listings - you just need to upload it once. There are two options to add videos to your listings:
Tip
Adding the same video to multiple listings is easy: you only need to upload the video once and then associate it to different listings.
Tips for creating effective videos
You can use your product video to show off your item's benefits, unique features or even answer frequently asked questions in new ways. Here are a few ideas to inspire your own videos:
Your product videos can influence, clarify, and provide extra information for your buyers, but be sure to still include a detailed item description and accurate photos on your listings.
Ideally, videos should be one minute or less and need to comply with the same listing policies as any other content in listings.
Video moderation and restrictions
Once your video is uploaded, it will be moderated and posted to your listing within 48 hours. However, it can take up to seven business days to moderate and post a product video during occasional peak periods. The content you provide must comply with all of our policies. Buyers will be able to view your video after successful moderation.
Visit our Images, videos and text policy for additional information on applicable policies and common reasons for video rejection.
Video Format Requirements
To add a video to a listing, you need to use the Media API or contact your third party provider for more information. Adding videos is not currently possible using eBay listing flows. You only need to upload the same video once, even if you are using the same video in different listings.
canadianglassmountain
OP3 years agoahhhhhhhh ok... didnt even think of that. Tyvm for your replies.
Cheers Caz
dinomitesales
·3 years agoI list on .ca and have never had the video option; as @regs43 mentioned I'm pretty sure this is a feature that hasn't rolled out on the Canadian side of things just yet. The rep(s) you're speaking to probably don't understand you're not listing on .COM, or don't know there's a difference between eBay.CA and eBay.COM (or, a difference between the United States and Canada for that matter).
regs43
·3 years agoI havent tried, but I wouldnt be shocked if its .com only feature, it seems standard for .ca to have no features and never get anything thats promised. Would be nice to have coupons, multip item discounts for cards etc like .com has but don't see that happening here ever lol