USPS RTS (Return to sender) Mystery | Selling

randomchans · 2025-06-13T03:22:04.242000Z

The joys of no longer being able to use cross-border shippers! Shipping to the US direct with Canada Post has been surprisingly smooth so far except for this odd ball. Item just returned to me withthe sender address / phone # completely blacked out with thick marker and "RTS" written on it. Original tape is still sealed so no indication of tampering or even a customs inspection. The reason for return has always been clear whenever the occasional package comes back but this is a stumper. Tracking info just shows vague "customs" and "in transit to next facility" updates before suddenly popping back into Canada. My first instinct is the buyer refused the item bc of tariffs but it's not even clear if the item reached the local post office, if delivery was attempted, or if tariffs were even charged. Will probably just refund and somehow recoup the shipping fees. If the buyer wants to pay for shipping again, then I may consider resending it back out (assuming no imminent strike / lock out)? The buyer has confirmed that the address is correct and has not been contacted by USPS. No reason to believe buyer is dishonest...if they've somehow managed to reject the item bc of tariffs then they've found a loophole lol Anybody with a similar experience, or any theories on what went wrong? Partial tracking updates are below. Thanks for reaching the end!

Discussions

USPS RTS (Return to sender) Mystery | Selling | eBay Canada EN