We are testing a new View Item experience on desktop
Summary: devon@ebay discusses a planned redesign of eBay's desktop item listing page, aimed at improving user experience by highlighting images and seller information, and reordering page elements. kawartha-ephemera welcomes the changes but raises concerns about viewing modes on mobile devices. fergua3 and msau4301 emphasize the need for easy access to the 'see sellers other items' link, while lotzofuniquegoodies notes inconsistencies in display updates. flipistics suggests pre-testing mockups with users, while mandicrafts and loc2blue criticize the placement of sponsored listings within personal listings. Concerns about glitches and interface issues are also expressed, with some suggesting improvements and criticizing excessive changes and language like "experience." Overall, participants highlight confusion and dissatisfaction with current testing and changes.
The item listing (also known as View Item) page on desktop will be going through a redesign this year. As part of this effort, we are going to simplify and modernize the user experience.
Here are some of the key highlights of what you can expect:
- Larger images
- Increased prominence of the seller information.
- Bring critical information like Item specifics and seller description higher up on the page before any modules that show other items & ads.
- Improve the hierarchy of the page, so we show the most important information in the right order.
We will be rolling out the change in phases as we design the final experience. We will be running several tests and gathering user feedback.
Your feedback is valuable and will help us in creating a better eBay experience. Thank you for buying and selling on eBay.
reallynicestamps
·2 years agoWhat does the 4th point mean in English?
Mostly this sounds good, especially # 3.
I hope that the "Other items and ads" gives more prominence to other eBay listings than to paid 3rd party advertising that takes the customer right off the eBay site.
savagemadman
·2 years agoAm I alone in thinking that Ebay's UI was better 10+ years ago than it is presently?
The interface is so gigantic and terse now. Search settings keep changing automatically on me - change a description and it will automatically change category to something random as well as your parameters, all while throwing random sponsored/promoted garbage listings at you. Critical information in listings is hidden behind clickthroughs - it is SO DIFFICULT to convey information between sellers and buyers.
The site has also lost that interesting "caveat emptor" flea market/garage sale vibe - its more and more like an Amazon knockoff. I also feel like there are way fewer listings - may have something to do with the massive fee increases.
aramatic
·2 years agoPlease stop calling everything an "experience".
mrdutch1001
·2 years agoAmen to that!...some "experiences" here on eBay are best left "unexperienced"...
lotzofuniquegoodies
·2 years agoI think something may have been lost in translation when it comes to this particular announcement and item 2.
-Lotz
mrdutch1001
·2 years agolol! ... that whole announcement is a joke! they have recently totally destroyed a seller's listings with everything but the "most important information" shown as a priority- front & foremost to the buyer are other seller's ads..
Our listings are just giving other seller's items an additional boost.
We just have to hope that is reciprocated!
lotzofuniquegoodies
·2 years ago@mrdutch1001
Stating the part about the sellers info change would be reversed and then it not happening. Way too much doublespeak/hot air!!!!
-Lotz
mrdutch1001
·2 years agoAH yes...what eBay says, what eBay does most often an "exercise" of blowing ALOT of hot air!
green_acres
·2 years agoI would like to have the choice of viewing the page. I like the Gallery View in Computer Auctions, but there is no default setting.
Where did it go?
Was able to set prior to "TESTING" period.
Each time I log in I must set to Gallery - please reinstate
loc2blue
·3 years agoYou guys testing , everything ,change everything,that works, WHY? because you have nothing else to do,you using us like lab rats? testing everything on us!!!! when I list something I don't want to see other sellers item pop up on my listing,,change that back!!! nobody likes that,but no!!! instead of fixing what is really screwed up , you make it worse all the time!!!!! EBAY check out your reviews on line!!! or you don't do that? I see ,,,then you would know how many Sellers, Buyers are upset with your performance,,,just saying !!!!! You guys changing everything to push small sellers out ,,good action on your part, Do you know that 70 percent sellers are buying from each other here? no new buyers or collectors want to use you guys anymore , Well good luck Ebay ,I also closed my Basic store, as it is useless, and I am just relisting the items not sold and I will just do that ,saves me time, no use listing new stuff as I really don't want to sell my stuff to other Sellers, so if I list I just list Junk comics and take the good ones to auctioners !!!! Thank you Ebay for all the changes you have made for the worst the past 15 years ,YOU ARE GOING DOWN not Up,,you just don't see it ,,but I do, you changing staff all the time,but I have been here from the start and I see what is going on ,your costumer service SUCKS, you hire people with no knowledge, who repeat the same thing when we call, "I see you have been a member for x amount of years thank you " etc ...etc... like a robot!!!! but they have 0 knowledge and don't do anything just try to make you feel that they care...but they don't or can't do anything about your problem.....Just saying the trueth ...and you I know ....YOU DON'T CARE SO I just waisted some more time here!!!!! Thank you
mrdutch1001
·3 years agoyou think eBay is atrocious for "testing"? you outta been a seller on Etsy for the past 15 years and then you would really know the FULL extent of sellers' experiences with on going, never ending "tests"!! eBay's "tests" are few and very mild compared to what Etsy has been putting its sellers through over the past 15 years and continues to do so ...You ain't seen nothin' till you've experienced Etsy!
and BTW a sale is a sale no matter who the buyer is...who cares whether sellers are buying from each other? ...at least it keeps things moving! Not all buyers are buyers only!
and it matters not whether it is eBay, Etsy, Amazon or other selling sites, sellers are buyers and many buyers are sellers!
mandicrafts
·3 years agoIs this the new listing view experience??? Click on your listing and now, BEFORE your item specifics or description is a gallery of other seller's similar Sponsored listings!!?? This is in addition to even more below your description. A sea of other people's listings within your own listing!!???
It is so crowded it is tough to distinguish what stuff belongs to your own listing you are trying to view and what is not. It isn't clear to the buyer. It causes confusion to the buyer. They may click off your listing because they think what they are seeing is part of it or are other listings you have (but are not)? They may think you have no item specifics and no description.
I am NOT happy with this.
eBay please stop pushing other peoples stuff within MY listing, especially up front and in your face before you can even get to my listing details.
aramatic
·3 years agoYou don't test or design "an experience". You design and test something and we experience it. Please move on from the current fixation on "experience" and also drop the silly language like "Breathe Easy! The seller accepts returns". We're neither children nor idiots.
gauld
·3 years agoNot sure if your modifications to the listing too are the cause or not but I now I can list about 1 item or so a night if i'm lucky because it's taking me hours to list an item due to a gltich that causes it to reset back to it's default most of the time I try to edit anything in the desciption on my computer using Google Chrome. It's costing me a fortune in potential lost sales because I barely can list anything anymore because of it, In 3 hours tonight I was able to list 2 items and in the last hour my last item I couldn't finish it because now all I get is refresh instead of listings. Also Ebay help is not working at all in way ... no phone option, no email option and uit has been down for the past couple days. Eventually everyone effected by this is going to just give up on Ebay if this continues because so no listings means less and less sales.
Please fix these problems asap.
mrdutch1001
·3 years agoI use sell similar for everything I list on eBay(whether it be a new listing or simply re-listing a previous listing) and as of yet have not experienced any issues...I work within my unsold listings and scheduled listings because draft mode is way too unreliable.
gauld
·3 years agoI do that too. I only tried draft because any other method wasn't working. I'm going to try listing more stuff if I can.
reallynicestamps
·2 years ago@gauld
Don't bother with the phones.
Use the actual employees on the social media Chats.
Or post your problem to the Technical board on dotCOM for advice from both eBay staff and other sellers.
rocketscollectibles
·3 years agoWould be great to just have something working properly. I'm not sure if it was previously said, but personally since a few weeks or months (clearly an update), my searchs are as gallery view by default. This is annoying. I put it as list view, sometimes it stays, sometimes it randomly reset. Same for my settings to sort, or when i select canada only, or when i search with sold listings. I do researchs sessions and often everything reset randomly over items i enter and i need to re select everything. It would be great to just have an interface that work. It was not like this a few weeks or months ago. It would be great to be able to save our item view. I should not have to click and re click on every setting every few item i search in a totally random way.
happycatcomics
·3 years agoWill there be fee increases attached to this somehow?
flipistics
·3 years agoWith the new government regulations regarding cheaper card processing fees, there should be a decrease if anything. I'm sure there won't be though.
flipistics
·3 years agoCould I suggest that it would be useful if you had a mockup of the new look that people could offer public feedback on prior to rolling it out in A/B testing?
Also, thank you for all 4 of these. I am curious what eBay considers the most important information to be.
recped
·3 years agoRolling it out for testing with the general eBay population is the only way to test these things. For effective testing you need LOTS of people. to reach even 5% of users means millions of people.
flipistics
·3 years agoIt's not the only way to test them, but it is an important step. All I'm saying is that eBay providing the opportunity for us to see and make suggestions to the new format BEFORE the general testing phase would be better than dealing with them immediately on live. For example, eBay could very easily make a testing page where we could input one of our listing numbers and see how it would look in the new format. That would allow anyone (who wanted to) to test things, see how addons interacted, etc prior to it going live. It would likely eliminate a lot of the bugs in an environment that wouldn't potentially damage sales.
lotzofuniquegoodies
·3 years ago@flipistics
This is how it appears it will look going forward. For the sellers I tested using on dot com this is what I am seeing. Hard to know how much of this is still a work in progress.
dot com
Scroll~~~~~~~~>
The store and contact are down at near the bottom.
Current dot ca view
-Lotz
Improvement? Downgraded?
The UK site mirrors the new dot com view.
regs43
·3 years agoSees like a DOWNGRADE to me, lets just hide any important seller details at the bottom. Since we know people love to read NOTHING they wont get to the bottom of the page lol!
lotzofuniquegoodies
·3 years ago@regs43
Now seeing that there is a similar type of downgrade on Etsy. Full article below.
https://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2023/7/1690490690.html
So sadly the new normal even when the users take issue with it.
-Lotz
reallynicestamps
·2 years ago@lotzofuniquegoodies
The new version -- someone in design is saying "that looks cluttered-- needs more white space" without thinking about what the purpose of the design is.
Pretty is as pretty does.
Y'know what would be less cluttered?
Fewer ads above the seller's Description, so that everything to the end of the Description is from the listing seller and about the listing seller.
Then if the customer is not taken with that listing, there are more suggestions.
Oh.
Put the Description in a box. Don't leave it floating around.
kawartha-ephemera
·3 years agoI would remind those responsible for the new design that there are sellers like myself that highly value the ability to view the site in "classic" (desktop) mode while using their mobile devices. All of this week, while using my mobile phone "Classic" view has NOT been fully functional. The usual left side of page listing filters have been completely absent, nothing appears there but blank white space. Conversely, when I switch to "Mobile" while still using my mobile browser the filter link is present but clicking on it does NOT open the filters box. I'm using the latest Android OS with Edge browser.
The ability to view Seller Hub pages as well as search and listing pages in "Classic" view while using a mobile device is important. I object to being forced into mobile view at every turn as has been happening more and more often this year. Please allow users to choose their preference, Classic or mobile view. Personally, for mobile view, I use the app. I don't want to be forced into that view when using a browser.
fergua3
·3 years agomy feedback is don't hide the 'see sellers other items' link at the very bottom of the page where few buyers will ever find it. It should be right beside (or below) the seller's name and feedback score.
For some reason Ebay doesn't seem to attribute much importance to buyers being able to see sellers other items and that's a mystery to me. It's a very important link.
recped
·3 years agoYou may not be seeing the latest version of the new format (it's changing almost every day). Currently on most listings I'm see a partially change location for the seller info, the new location in a page wide block just below the description with the old location still active.
I was seeing the big seller info block at the very bottom last week and briefly when the original location was not showing at all.
Currently my main comment is that this could use a little work, maybe put a biorder on it it or make it reverse type in a blue box. Perhaps even reduce it to "Seller Description".
Item description from the seller
kawartha-ephemera
·3 years ago@recped
The current desktop description header, both the text and format is identical to that being used in the app. If new site design holds true to pattern I expect the overall app style will be applied to desktop. At the moment that description header does stick out like a sore thumb, have no idea why they stuck that one app element in there.
I'm expecting the desktop design to follow the app look and feel but with less hidden information. Compare the app description header I've screenshot with the desktop version, the style works well in the app. It looks silly on desktop because the surrounding elements have not yet been updated to a matching style.
lotzofuniquegoodies
·3 years ago@kawartha-ephemera
The other thing that could be majorly in play here is Buyers and Sellers are currently seeing random displays. Really depends on how they are searching and maybe even the listings they are looking at. If there is no consistency this will definitely cause confusion. There will always be buyers and sellers using 1 way or the other and/or both to search.
=Lotz
msau4301
·3 years agoAs lotz has said I've seen comments about the changes and think it is inconsistent depending who you talk to. My desktop version has had no changes (same as it's been for a while) and app has a couple of changes with biggest change I've noticed is the seller's name and feedback is front and center right under the Item Description, even before the price. I still have "see sellers other items" on both (some have said they don't).
Perhaps part of the "testing" is only doing it for certain sellers (for example maybe sellers with a store first?, I don't have one) or changes will be different depending on broswer and/or device.