We canceled a sale for your security, But You are Overdue on Shipping | Selling

byto253 · 2025-06-05T13:58:58.903000Z

A recent sale was cancelled by eBay and eBay cancelled the buyer's account "No longer a registered user." As per the message sent, and below, I am instructed to not ship nor interact with the buyer, and that "If payment was processed, a refund has not been issued yet just in case you’ve already shipped the item." The issue is that I did not ship, the sale has not been refunded but the item is still in my "Waiting to Ship" list and is red flagged for being an overdue shipment. So on one hand eBay cancelled the sale, and on the other I am getting nagged by eBay to ship. Has anyone else had this happen? I assume that after a certain period of time this will resolve itself, but I don't want a late or not shipped hit. I am thinking I should cancel for a "problem with the address"? Thoughts or ideas appreciated. From the eBay cancellation message: Here’s what happenedAll bids or orders from <buyer's> account have been canceled and any associated fees have been credited to your account. Here’s what you should doDon’t complete the sale or ship the item to <buyer> if you haven’t done so yet.Don’t communicate any further with <buyer>, especially if they get in touch with you outside of eBay. If <buyer> requests a payment or refund, don’t send any money without contacting eBay first. If payment was processed, a refund has not been issued yet just in case you’ve already shipped the item.If you already sent the item, contact the shipper to find out if you can stop the delivery and have the item returned to you.If your listing has ended, you can relist your item.

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We canceled a sale for your security, But You are Overdue on Shipping | Selling | eBay Canada EN