We're simplifying order cancellations
Summary: triber inquired whether others received a message about a new eBay feature that allows buyers to request order cancellations before shipping. ricarmic, msau4301, and flipistics confirmed that the message is legitimate, appearing both in eBay messages and email, with some emails being mistakenly sorted into the junk folder. needsmorerobots and byto253 appreciate the feature, noting it simplifies the process, while mrdutch1001 and lotzofuniquegoodies discuss the potential challenges it could bring with customers who change their minds. teenytrinkets questioned if the 'Mark as Shipped' feature prevents automatic cancellations, and pjcdn2005 explained it still requires seller approval. regs43 noted confusion over the lack of improvement on the Canadian site, with recped suggesting the system has been improved rather than fixed.
Did anyone else receive this message. I have 2 email accounts, one Google that is very reliable, it didn't come up on that, and one that it came up on is not so reliable.
Buyers now have the option to request an order cancellation using the Cancel order button before the item is marked as shipped.
I am just not sure if this is really from eBay.
regs43
·1 year agoStill had someone message me today after they paid asking to cancel, so not sure where the option is, or if its not that easy to find. Or maybe its not on .ca since ebay doesnt seem to update this site (pretty much ever) even thought they messaged Canadians about it happening.
I still cancelled for the person, but I don't really see why this needed to be "fixed"
recped
·1 year agoInstead of "fixed" a better word would be "improved" or "expanded".
byto253
·1 year agoI like it. Keeps it simple.
Just have to be sure that lettermail and untracked shipments are mark shipped as soon as you post them. Sometimes I would wait until the next morning to let it get on its way.
mrdutch1001
·1 year agoI never ship anything same day so the time before purchasing a shipping label and/or finalizing the packing up of an item has always worked well for me and allows adequate time for buyers to cancel and/or change mind BEFORE I mark as "shipped".
lotzofuniquegoodies
·1 year ago@mrdutch1001
Those are the perils of being prompt and providing good service. Basically darned if ya do and darned if ya don't!! And we all know what could happen if you send to a difficult customer who "wanted or tried" to cancel........
For anyone on here that can remember way back when either placing a bid or purchasing USED to be a contract one was committing to. Now really no longer the case.
mrdutch1001
·1 year agoI have had 3 day handling time for years so this cancellation thingy is no big deal for me...
teenytrinkets
·1 year agopjcdn2005
·1 year agoIt's not a self cancel. It is still a cancellation request so the seller can still refuse to cancel.
it works the same way as it did before but instead of the buyer only having an hour to send an official cancellation request, they have a few days. They cant use that feature if the item has been marked as shipped, just like before.
needsmorerobots
·1 year agoIt's legit.
I received it via e-mail and on my Ebay private messaging.
I think it's a win win for the customers and the sellers.
flipistics
·1 year agoIt's legit. There's a post about it on the community page here as well.
triber
OP1 year agoThanks, I never usually get a message on Outlook and not on Google, you have to be so careful these days.
msau4301
·1 year agoI also saw that message in eBay messages this morning, I just re-checked my regular email since I didn't recall seeing it there, but lo-and-behold there it was in my junk folder. So I got one both in eBay messages and my regular email account. Most messages from eBay don't wind up in junk but for whatever reason that one did.
ricarmic
·1 year agoI got the message from ebay messaging as opposed to an email (no email yet) so it's legit.