What are My Chances of Winning a Return Dispute?
Summary: triplecgirl is dealing with a dispute from a buyer with no positive feedback who claimed an item, packaged securely, arrived broken. The buyer refused to provide damage pictures and initiated a refund request. reallynicestamps explained that if the item isn't returned, the seller could win the dispute, and partial refunds don't typically apply in such cases. pjcdn2005 shared information on protections for sellers in Canada, but triplecgirl expressed frustration over lack of support from eBay and felt there was no fair solution for honest sellers against potential scammers. reallynicestamps also advised on using USPS labels via Shippo for potential scam deterrence.
Curious about how successful sellers are in a partial refund case.
I had a 0 positive feedback buyer claim a well packaged,double boxed, metal and plastic item that would be almost impossible to break unless thrown on concrete....arrive broken.
The Fedex delivery picture shows no damage to the box. The buyer, who made no contact with me directly, but immediatley opened a refund or replacement dispute, refused to send any pictures to show me the damage. They just said in the dispute that the item was broken.
I have sent a a return label, but plan to dispute it if in fact they mail it back. They can't return an unbroken item as they claim it is broken. They must return a broken item, and since the shipping box showed no damage, and the buyer did not provide pictures of damage, I will claim buyer misuse.
I am a seller with a totally clean record with no returns or complaints in almost 1000 sales.
Do you think I will win and get a partial refund? I hope that I will as that would infact deter scammers(this for sure is in my mind), as it makes everyone pay.
triplecgirl
OP3 years agoA scammer can just smash it with a hammer or throw it on concrete which is how you would damage this brand new item. Since I did not let them keep the item for free, they still get the refund. I am out no matter what. Sad really.
triplecgirl
OP3 years agoNever mind. I see I stand no chance even if I am an honest seller going up against a scammer.
reallynicestamps
·3 years agoIf it is broken, which is still unknown, you refund when you get it back.
If you don't get it back, you win the case.
If the buyer does not use the label, eventually FedEx will refund it.
Why a partial refund? You either win and keep the original payment or lose and have to pay the buyer.
Partial doesn't come into it.
triplecgirl
OP3 years agoHow to issue a partial refund when the item is returned in a different condition
To issue a partial refund:
I am disputiing that there is buyer misuse because of the intact packaging and no pictures of damage, and the unbreakable nature of the item sold. Really, does the seller have no chance at all?
pjcdn2005
·3 years agoYou may qualify for this...
Protections for Top Rated and Above Standard sellers
Top Rated and Above Standard sellers who reside in Canada are protected on items listed on eBay.ca when:
A buyer falsely claims an item was not as described
If the report qualifies:
https://www.ebay.ca/help/policies/selling-policies/seller-protections?id=4345&st=3&pos=1&query=Seller%20protections&intent=seller%20protectiom&lucenceai=lucenceai&docId=HELP1267
The rules on .com and .ca are different so you may not qualify under .ca rules since you listed on .com. More information on .com...
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=3&pos=1&query=Seller%20protections&intent=seller%20protection&lucenceai=lucenceai&docId=HELP1267
triplecgirl
OP3 years agoI am in Canada, and list on Ebay.com as most sales are from the US. Max 8.00 shipping back on a 100.00 loss in best of cases. Nothing I think in my positon. Either way Ebay does not have my back at all. No upside or fairness to good sellers here at all. No fair solution either. The end.
triplecgirl
OP3 years agoThanks guys for the input though. I learned a lot form this.
reallynicestamps
·3 years ago@triplecgirl You can buy USPS labels through Shippo and your Solutions for Small Business card.
Most US scammers don't know that (scammers are not bright) and getting the form is a shock to them.
If they don't use the label, you will (eventually) be refunded.
triplecgirl
OP3 years agoI did not do Shippo. I could have so thanks for that info, but did it through Fedex business account...complete with 3 pages of customs forms. I am waiting to see what happens.
I know I have been ranting, and I really do appreciate your comments as they have helped me immensly.