What needs to be fixed within eBay and more directly eBay Canada | Selling | eBay Canada EN

What needs to be fixed within eBay and more directly eBay Canada | Selling | eBay Canada EN

Buying & Selling

What needs to be fixed within eBay and more directly eBay Canada

Summary: The discussion centers on issues with eBay's shipping options and their impact on Canadian sellers. lotzofuniquegoodies and others express concerns about the limitations of the EIS (eBay International Shipping) and suggest implementing flexible shipping methods, allowing sellers to choose between EIS and other services like Canada Post. The inability to opt back into EIS and challenges with handling international orders are highlighted. Participants also mention misleading delivery estimates affecting buyer expectations and causing disputes. thebossorder shares experiences of losing sales due to the EIS program being advertised by default, which may not always show the most economical shipping option. Suggestions are made to address these concerns to improve seller and buyer experiences on eBay.

If you could have ebay address a longstanding concern of yours as a seller or buyer what would it be? Limit 1 per customer. Void where prohibited by law. Taxes, tariffs & handling charges will be extra. Extra costs for beyond locations.

I have 3 so leaving this blank. I just can't choose!! Maybe we will get a consensus? Who knows?

lotzofuniquegoodies

2600 View listings

Posted 11 months ago·Last reply 41 minutes ago

84 comments

thebossorder

·1 hour ago

id like ebay to stop advertising their EIS program by default on my listings to countries i already ship to directly. im getting at least 1 PM a day asking why shipping is so expensive and have to explain to them to simply change the shipping method at checkout, its supposed to help us sell more but im convinced ive been losing sales to buyers who just wont bother checking if i ship to them for cheaper

marnotom!

·1 hour ago

That's weird. I set my shipping location to a US ZIP code to look at your listings and found that the least expensive shipping method is given prominence on the listing page. What do you see when you try looking at your listings the way a prospective buyer would?

thebossorder

·1 hour ago

on my side i also view my own shipping method first which is why im confused as to why so many people contact me on this issue. ive had one this morning telling me he's being quoted 30$ to australia while i ship directly for 19$. its also reflecting in my EIS sales as all of them are from place is ship to directly, to push this further ive NEVER , not even ONCE at a EIS order outside of countries i already ship to.

lotzofuniquegoodies

OP41 minutes ago

@marnotom!

Since I was enrolled in eIS (approx 5 months ago) I've had a grand total of 1 item that went internationally where buyer paid for CP tracked. Everything else went to the hub. (Approx 12 orders). As far as it goes once you are enrolled in eIS if an item sells internationally the invoice buyer sees is the only invoice they will ever see. There is no way for seller to send a manual invoice unless they cancel item and relist. I personally would like to be able to access/view the invoice the buyer got but that is not going to happen. (Remember in the past we used to get an email for invoices sent to buyers. If you send one manually you can specify a copy...if you would like one. There is no way to override the invoice eBay sends to the buyer. As a side, is anyone aware of buyers being refunded by ebay if they were over charged on shipping? That's not likely ever happened.

And yest I have checked to see what my listings show. With bulk edit it is next to impossible to apply the correct shipping choices. As I have mentioned on several occasions, I and others would like the option to opt out of eis for shipping internationally (Non USA) orders. eBay has made that next to impossible for Canadian sellers and refuses to honestly address this as an issue.

eIS works in some situations for some sellers....But not all!!! (Mostly product mix factors and/or their location.)

liljimmyandsons

·Aug 12, 2026 at 5:30 AM

The new overly ambitious delivery estimate shown to buyers for the economy and Canada Post lettermail shipping option leads to extremely early INR requests from buyers. It drives me up the wall.

When setting business policies, it shows economy shipping as 1-15 business days, yet estimated delivery still shows 2-4 days.

john_koenig99

·Aug 12, 2026 at 11:02 AM

IMO, they want to force people to use more expensive, tracked (and theoretically faster) shipping services. Which is financially unfeasible for a lot of sellers, with listings of items with razor thin profit margins.

coolthings123

·4 months ago

I am really beginning to hate EIS. Just had a customer from the US purchase an item from me but selected Standard International Shipping instead of the EIS.. Had to inform the customer I can't ship unless he selects EIS as I have no mechanism to do it otherwise. No doubt will lose a good sale and **bleep** of a customer. We are either in the EIS or we are not. Why is eBay allowing other shipping methods to appear on the listings. This is BS.

marnotom!

·4 months ago

@coolthings123 wrote:

We are either in the EIS or we are not. Why is eBay allowing other shipping methods to appear on the listings. This is BS.

Because some sellers want to offer their buyers a choice. For shipments of larger items to countries other than the US, eIS often occupies a middle ground between surface parcel and international express post.

eIS isn't all or nothing the way the old GSP was. If you don’t want US buyers selecting your flat rate shipping option, remove it from your shipping policies.

coolthings123

·4 months ago

That is all well and good. But it seems whenever I try to remove the other shipping methods and just leave the EIS it shows "I may not ship to the US" Very frustrating.

marnotom!

·4 months ago

@coolthings123 wrote:

That is all well and good. But it seems whenever I try to remove the other shipping methods and just leave the EIS it shows "I may not ship to the US" Very frustrating.

I would start a new thread about this as it will be easier to get the help you need.

intimewithmusic

·4 months ago

Hi @coolthings123 I'm not sure if you're experiencing a gliche. I haven't had that happen yet using eBay's "Business Policies". Although EIS is activated without issues it's isn't working for me either. I haven't made one single EIS sale to the USA this year. Frankly it's ruining my established customer base showing ridiculous shipping costs and delivery times from BC to Ontario to a buyer. Here's an example of eBay messages I get. Needless to say I lost this $40 sale...

Screenshot 2026-04-06 115601.jpg

flipistics

·4 months ago

@intimewithmusic wrote:
Hi @coolthings123 I'm not sure if you're experiencing a gliche. I haven't had that happen yet using eBay's "Business Policies". Although EIS is activated without issues it's isn't working for me either. I haven't made one single EIS sale to the USA this year. Frankly it's ruining my established customer base showing ridiculous shipping costs and delivery times from BC to Ontario to a buyer. Here's an example of eBay messages I get. Needless to say I lost this $40 sale...

Your shipping rates seem a little weird. It's showing as $18 for expedited lite to get to me. The eBay calculator says $13 (which still sucks). Unless you have a $5 handling fee or something, you may want to look into that.

intimewithmusic

·4 months ago

Thank you but this American eBay shopper is referring to the EIS rate not Expedited Lite. Most of my customers used to be American until EIS. EIS rates are not in a seller's control.
Under EIS does eBay even charge Americans a seller's handling charge if they have one? There seems to be no rhyme or reason in how eBay arrives at EIS rates they pass on to buyers. Please let us know if you know.
Thanks!

flipistics

·4 months ago

@intimewithmusic wrote:
Thank you but this American eBay shopper is referring to the EIS rate not Expedited Lite. Most of my customers used to be American until EIS. EIS rates are not in a seller's control.
Under EIS does eBay even charge Americans a seller's handling charge if they have one? There seems to be no rhyme or reason in how eBay arrives at EIS rates they pass on to buyers. Please let us know if you know.
Thanks!

Unless I'm misreading something, they seem to be referring to the total shipping cost they're shown. That includes the domestic leg, which you have control over, as well as the international leg, which you don't. If there's something funky with your domestic prices, your buyer is going to see a higher than expected shipping cost. I have no idea whether that's due to a handling fee added by you or a bug on eBay's end, just something I noticed. Either way, it's likely costing you sales.

marnotom!

·4 months ago

@intimewithmusic wrote:

Although EIS is activated without issues it's isn't working for me either. I haven't made one single EIS sale to the USA this year. Frankly it's ruining my established customer base showing ridiculous shipping costs and delivery times from BC to Ontario to a buyer. Here's an example of eBay messages I get. Needless to say I lost this $40 sale...

If that catalogue were travelling the opposite direction, you'd be looking at a US$26 counter rate charge if sent by USPS.

lotzofuniquegoodies

OP4 months ago

@marnotom! wrote:
@intimewithmusic wrote:

Although EIS is activated without issues it's isn't working for me either. I haven't made one single EIS sale to the USA this year. Frankly it's ruining my established customer base showing ridiculous shipping costs and delivery times from BC to Ontario to a buyer. Here's an example of eBay messages I get. Needless to say I lost this $40 sale...

If that catalogue were travelling the opposite direction, you'd be looking at a US$26 counter rate charge if sent by USPS.

@marnotom!

@intimewithmusic

What has made this all funky is if you look at shipping options for US sellers for shipping internationally eBay has made available a bare bones shipping discount with USPS to Canada making eIS the defacto shipping option for US sellers to Canada. They magically have awesome discounts for domestic shipping.

Canadian's on the other had have an awesome discount for USA tracked (54%), UPS 66% for US shipments. Except we are unable to use the CP rates because the Zonos shenanigans even though it has been letting buyers paid for that tracked option. (The main reason Zonos is in place is due to the volume of inbound shipments that now would need to be cleared by US customs. Exactly how Canadian customs processes our inbound shipments.) As for Canadian's shipping internationally again we have great rates for most countries (where applicable) by tracked except buyers are not seeing these options due to eIS shows up first and most likely works same way when buyer tries to pay. It's not like sellers get an instant heads up that an international so they give buyers choice and maybe a cheaper faster method for shipping. Even, from my understanding sellers get those same challenges when they try to use business policies.

US sellers have access to discounted rates outside of ebay. They just choose not to use them.

In checking out the US postage calculator tool it it is showing discounts of 2, 3,4,5 % for shipments to Canada (You need to enter Cdn postal code to view the discounts). Without the postal code it just states a generic disclaimer. eBay discount applied in green. The intl version ONLY provides USPS. The domestic version shows eBay/USPS/Fedex/UPS with applicable discount 13 to 73%. The eBay/USPS options mirror each other from quick testing.

https://www.ebay.com/shp/calc/rates

marnotom!

·4 months ago

@lotzofuniquegoodies wrote:

As for Canadian's shipping internationally again we have great rates for most countries (where applicable) by tracked except buyers are not seeing these options due to eIS shows up first and most likely works same way when buyer tries to pay.

Are you sure about that? The listings I've seen lately have the seller's lowest shipping rate show up in search results and is the one that shows up on the listing page as the primary one.

@lotzofuniquegoodies wrote:
In checking out the US postage calculator tool it it is showing discounts of 2, 3,4,5 % for shipments to Canada (You need to enter Cdn postal code to view the discounts). Without the postal code it just states a generic disclaimer. eBay discount applied in green. The intl version ONLY provides USPS.

Just a heads-up the rates that are currently showing up on the .com calculator are either out of date or they don't include the fuel surcharges recently levied by USPS. I stand by my earlier statement that the cheapest counter rate for sending merchandise to Canada by USPS would be US$26. Discounted 5% (which I think is a bit generous), eBay's rate would be US$24.70, still more than @intimewithmusic's eIS charge for sending something small and lightweight to the US.

lotzofuniquegoodies

OP4 months ago

@marnotom! wrote:
@lotzofuniquegoodies wrote:

As for Canadian's shipping internationally again we have great rates for most countries (where applicable) by tracked except buyers are not seeing these options due to eIS shows up first and most likely works same way when buyer tries to pay.
Are you sure about that? The listings I've seen lately have the seller's lowest shipping rate show up in search results and is the one that shows up on the listing page as the primary one.

@lotzofuniquegoodies wrote:
In checking out the US postage calculator tool it it is showing discounts of 2, 3,4,5 % for shipments to Canada (You need to enter Cdn postal code to view the discounts). Without the postal code it just states a generic disclaimer. eBay discount applied in green. The intl version ONLY provides USPS.
Just a heads-up the rates that are currently showing up on the .com calculator are either out of date or they don't include the fuel surcharges recently levied by USPS. I stand by my earlier statement that the cheapest counter rate for sending merchandise to Canada by USPS would be US$26. Discounted 5% (which I think is a bit generous), eBay's rate would be US$24.70, still more than @intimewithmusic's eIS charge for sending something small and lightweight to the US.

@flipistics if you are seeing excessive shipping for @coolthings123 they may not have discounted shipping turned on, highish handling or using flat rate ballparking. Flat rate shipping at best of times is hopeful optimism.

@intimewithmusic

@marnotom!

I have had 7 Intl sales to date with eis. To date no buyers have asked for a cheaper option prior to making payment. When eis is in place sellers can't even send a revised invoice of a buyer were to request one. A number of Canadian sellers are wanting a way to opt out of eis for Intl only. It is next to impossible to achieve. I only know because I have tried. Do all potential buyers check shipping options prior to making a payment or do they just go by what they see on the front screen. My bet is front screen. Could you imagine a buyer doing a search and then opening up each listing one at a time to see the shipping options? Not likely.

You would think that the rates in play with EBAY's calculator tools would line up with what gets shown to buyer with invoice and seller when they go to create a label. Having them miles apart would be like getting a store flyer with one price and then going to that same store and finding out it is a different price.

intimewithmusic

·4 months ago

So far no EIS sales this year. I put my niche on hold which, as you know includes very rare United States and Canada's music memorabilia. Now Im listing vintage pens and other collectibles that are in domestic niches. Soon coins and stamps. Not sure what else I can do.
Its so bad EBay is now taking my store subscription out of my bank account because theres nothing in Adyen.

I understand why others are exiting. Im not there yet but not waiting around either. Since 2013 I never felt the competing discrimination I feel now. Buyers want my products. Thats not the problem. The problem is eBay Canada is only viable domestically now. This is going to increase domestic competition creating a Catch 22.

Other platforms like Shopify are paying attention and cheaper as we watch sellers exit.

lotzofuniquegoodies

OP4 months ago

@lotzofuniquegoodies wrote:
@marnotom! wrote:
@lotzofuniquegoodies wrote:

As for Canadian's shipping internationally again we have great rates for most countries (where applicable) by tracked except buyers are not seeing these options due to eIS shows up first and most likely works same way when buyer tries to pay.
Are you sure about that? The listings I've seen lately have the seller's lowest shipping rate show up in search results and is the one that shows up on the listing page as the primary one.

@lotzofuniquegoodies wrote:
In checking out the US postage calculator tool it it is showing discounts of 2, 3,4,5 % for shipments to Canada (You need to enter Cdn postal code to view the discounts). Without the postal code it just states a generic disclaimer. eBay discount applied in green. The intl version ONLY provides USPS.
Just a heads-up the rates that are currently showing up on the .com calculator are either out of date or they don't include the fuel surcharges recently levied by USPS. I stand by my earlier statement that the cheapest counter rate for sending merchandise to Canada by USPS would be US$26. Discounted 5% (which I think is a bit generous), eBay's rate would be US$24.70, still more than @intimewithmusic's eIS charge for sending something small and lightweight to the US.

@flipistics if you are seeing excessive shipping for @coolthings123 they may not have discounted shipping turned on, highish handling or using flat rate ballparking. Flat rate shipping at best of times is hopeful optimism.

@intimewithmusic
@marnotom!
I have had 7 Intl sales to date with eis. To date no buyers have asked for a cheaper option prior to making payment. When eis is in place sellers can't even send a revised invoice of a buyer were to request one. A number of Canadian sellers are wanting a way to opt out of eis for Intl only. It is next to impossible to achieve. I only know because I have tried. Do all potential buyers check shipping options prior to making a payment or do they just go by what they see on the front screen. My bet is front screen. Could you imagine a buyer doing a search and then opening up each listing one at a time to see the shipping options? Not likely.

You would think that the rates in play with EBAY's calculator tools would line up with what gets shown to buyer with invoice and seller when they go to create a label. Having them miles apart would be like getting a store flyer with one price and then going to that same store and finding out it is a different price.

And it's not like we haven't asked for actual breakdowns of postage/courier charges from day 1 of MP. CP, Shippo, Net Parcel can do it no problem. For some mysterious reason eBay refuses. Transparency used to be a thing!!!!

intimewithmusic

·4 months ago

Im sorry, youve missed the point. I have to repeat this constantly.
How the "competition discrimination" @lotz is describing affects sellers depends TOTALLY on what they sell and who they sell to. It has nothing to do w USA rates to Canada. We MUST be able to sell into the US competing w USPS. It wasnt easy before but we managed. Now its impossible. Formerly I could send it to Orlando in 10 days for $15cad.
That catalog would never travel to Canada where there us almost zero market for memorabilia. Its a US niche only.

lotzofuniquegoodies

OP4 months ago

@lotzofuniquegoodies wrote:
If you could have ebay address a longstanding concern of yours as a seller or buyer what would it be? Limit 1 per customer. Void where prohibited by law. Taxes, tariffs & handling charges will be extra. Extra costs for beyond locations.

I have 3 so leaving this blank. I just can't choose!! Maybe we will get a consensus? Who knows?

Hi @devon@ebay Sending this your way. Hoping the common ongoing major concerns can be passed on to the the powers that be and get physically addressed and/or commented on. When they only receive a thumbs up, it seems like a lack of interest on eBay's part to acknowledge our Canadian frustrations. We understand (most of us) that some issues may be impossible to fix, but it would be hear that officially.

Thanks.

intimewithmusic

·4 months ago

@lotzofuniquegoodies You've been an advocate for years to improve eBay Canada's viability. The view count on your post proves the level of interest. It's received the highest recent view count next to Devon's "Ask Us Anything" post. It shows Canada's sellers have a vested interest in cross border trade with our US friends.

As we face a diminishing disposable income due to global events time is of the essense for eBay Canada to take action to improve competitiveness and profit margins for Canadian sellers selling to Americans.

Thanks Lotz!

Screenshot 2026-04-05 110519.jpg

devon@ebay

eBay Staff

Admin4 months ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@lotzofuniquegoodies wrote:

If you could have ebay address a longstanding concern of yours as a seller or buyer what would it be? Limit 1 per customer. Void where prohibited by law. Taxes, tariffs & handling charges will be extra. Extra costs for beyond locations.

I have 3 so leaving this blank. I just can't choose!! Maybe we will get a consensus? Who knows?

Hi @devon@ebay Sending this your way. Hoping the common ongoing major concerns can be passed on to the the powers that be and get physically addressed and/or commented on. When they only receive a thumbs up, it seems like a lack of interest on eBay's part to acknowledge our Canadian frustrations. We understand (most of us) that some issues may be impossible to fix, but it would be hear that officially.

Thanks.

Hi @lotzofuniquegoodies! I have been sharing this with various Product teams here and they are looking at impmenting solutions for where they can.

merritt-motorcycle-salvage

·4 months ago

Ebay is still avoiding the lies on all our listings using canada post about import fees due upon delivery to the United States???

intimewithmusic

·4 months ago

Hi @devon@ebay

It's great to see a response to the hard work put forth by @lotzofuniquegoodies .

I recently received a phone call indicated as from eBay . Unfortunately I was away from my phone.

I would be happy to help if the team needs to chat. Many Canadian sellers rely on profitable sales to the USA.

Thank you.

InTimeWithMusic

Selling since 1969/eBayer since 2009

brocante6

·4 months ago

A more from this seller line instead of 'similar listings' - eBay far too often shows an American seller selling the same item for less on my listings because they haven't had to pay import taxes, duties, brokerage, and Shipping to Canada.

Yes, this is ridiculous on eBay Canada's part. When someone looks at our items and eBay shows them similar items in the USA, it's impossible to compare it to the extra fees we pay in Canada...

mrdutch1001

·4 months ago

Since eBay Canada needs to have too many fixes(actually needs a 100% overhaul) ..so unless something happens real quick (and I won't hold my breath on that,) I am basically done listing on eBay>Not worth wasting time & effort with eBay anymore...

lotzofuniquegoodies

OP4 months ago

@mrdutch1001 wrote:
Since eBay Canada needs to have too many fixes(actually needs a 100% overhaul) ..so unless something happens real quick (and I won't hold my breath on that,) I am basically done listing on eBay>Not worth wasting time & effort with eBay anymore...

@mrdutch1001

Makes one wonder with the, how shall we say, lack of proactiveness if eBay sees or cares about the frustration that has been hovering about for awhile now with the steady stream of pointing out glitches. Personally, I just find I spend more time trying to figure out work arounds & fixing than actually listing new items. And when something NEW is implemented how much it is going to have a direct effect on future sales.

merritt-motorcycle-salvage

·4 months ago

REMOVE: Due to US customs policies, the buyer of this item will need to pay import fees to the shipping carrier prior to delivery.

Duties are prepaid on Canada post US bound shipments

Lying is the new norm?

easoss

·4 months ago

For me we are at the point where it doesn't matter anymore. I sit in my living room and everyday an Amazon delivery van goes by at least 5-7 times down my street. That's what you're competing against. EBay was an amazing platform at one time but is becoming a dinosaur in front of our eyes.

marnotom!

·4 months ago

@easoss wrote:

For me we are at the point where it doesn't matter anymore. I sit in my living room and everyday an Amazon delivery van goes by at least 5-7 times down my street. That's what you're competing against. EBay was an amazing platform at one time but is becoming a dinosaur in front of our eyes.

Do you think you’re losing sales to Amazon in your category?

easoss

·4 months ago

At my height on eBay I had over 3,000 listings selling a wide variety of items so yes there would've been Amazon items in my store. But the point I'm making is every time I see the van there are items being delivered that were once being sold by an eBay seller somewhere. Being able to compete now is a losing proposition IMHO.

marnotom!

·4 months ago

@easoss wrote:

But the point I'm making is every time I see the van there are items being delivered that were once being sold by an eBay seller somewhere. Being able to compete now is a losing proposition IMHO.

I have no way of backing this up, and I don't think you can back up your claim either, but my sense is that most Canadians who are purchasing from Amazon are taking sales away from brick and mortar retailers, and what's more, they're buying from Amazon itself, not Amazon sellers.

Amazon does "shiny and new and conventional" very well. eBay does "hard to find, unusual, possibly collectible" better than Amazon. After stumbling around a bit, I think eBay has realized it can't compete with Amazon on the same level as Amazon and is now moving in a different direction, which is why you're seeing it purchasing other online marketplaces and online sales faciliators related to fashion, collectibles, and automotive products.

intimewithmusic

·4 months ago

No idea if you live in a metro area but for us living in smaller places it's a matter of availablility. 99% of the items I order from Amazon are simply not available for purchase from a brick & mortar in Kelowna. (Population 166,000)

I can't imagine how much the folks in smaller Canadian towns order but it must be massive.

mrdutch1001

·4 months ago

self-deleted>wrong thread

lotzofuniquegoodies

OP4 months ago

@intimewithmusic wrote:
No idea if you live in a metro area but for us living in smaller places it's a matter of availablility. 99% of the items I order from Amazon are simply not available for purchase from a brick & mortar in Kelowna. (Population 166,000)

I can't imagine how much the folks in smaller Canadian towns order but it must be massive.

Just announced on news Fulfillment by Amazon program will now be adding a 3.5% fuel surcharge starting April 17th. This is going to make it more expensive to buy anything from anyone when shipping is involved. For in store purchase in will be just buried in the price.

https://www.cbc.ca/news/business/amazon-fuel-surcharge-canada-april-17-9.7151984

intimewithmusic

·4 months ago

@lotzofuniquegoodies Today my building insurance rose by 26%. I was expecting 9%. Sticker shock? Yes.

Complaint? No. This is where we have arrived.

schoondeals

·8 months ago

I think it would be great if Zonos was integrated to Ebay. The process takes a while at the Canada Post counter.
I could save so much time if I could just print my label off Ebay for US sales again

transtraders

·8 months ago

You can print canada post labels on canadapost.ca online, just use the zonos app to get your Declaration ID.

grann-4629

·8 months ago

Dump the US version of eIS so Canadians can afford the actual cost of shipping from Point A to Point B and make US sellers responsible for getting the item to the buyer, not some 'hub' somewhere.

transtraders

·8 months ago

Need an easy way to switch listings between .com and .ca (I know there are pay to use services for this, but it should be free and easy through ebay itself.)

I had a heck of a time doing that this year when the deminumus was taken away and I still have not fully recovered all my listings, in fact its a complete mess, I have a bunch of inventory that is not listed. Would also help if ebay kept ended listings longer than the current deadline of 2 months or whatever it is. I have lost a bunch of listing that I could have easily relisted if they were still available.

aviatorsparadise

·9 months ago

So many fixes are needed!

1st: No Sales fees on taxes and shipping! A reasonable processing fee is fine (say under 3.5%) but charging 15% on Shipping and taxes increases costs and therefore prices on eBay.

2nd: A more from this seller line instead of 'similar listings' - eBay far too often shows an American seller selling the same item for less on my listings because they haven't had to pay import taxes, duties, brokerage, and Shipping to Canada.

3rd: Realated to 2 - Deprioritise American items in the search listings. This is .ca which is supposed to be for CANADIANS. Show items in Canada before those in other countries.

4th: Roll Back Fee Increases. We have gotten nothing new for these increased fees and they have just increased prices on eBay compared to other sites. I can sell the same item on my own website for $30 less and make an extra $30 in margin because of the fees. My website is also cheaper than the lowest level of eBay stores to add insult to injury.

lotzofuniquegoodies

OP4 months ago

@aviatorsparadise wrote:
So many fixes are needed!
1st: No Sales fees on taxes and shipping! A reasonable processing fee is fine (say under 3.5%) but charging 15% on Shipping and taxes increases costs and therefore prices on eBay.
2nd: A more from this seller line instead of 'similar listings' - eBay far too often shows an American seller selling the same item for less on my listings because they haven't had to pay import taxes, duties, brokerage, and Shipping to Canada.
3rd: Realated to 2 - Deprioritise American items in the search listings. This is .ca which is supposed to be for CANADIANS. Show items in Canada before those in other countries.
4th: Roll Back Fee Increases. We have gotten nothing new for these increased fees and they have just increased prices on eBay compared to other sites. I can sell the same item on my own website for $30 less and make an extra $30 in margin because of the fees. My website is also cheaper than the lowest level of eBay stores to add insult to injury.

@jtg204

Update to major issues <<<<BUMP>>>>

Fix combined shipping as users have been requesting for years. Including for best offer.
Credit sellers for overpaid shipping charges due to eBay flaws in billing. This has been happening for months. This is NOT a CP/UPS/Fedex issue.
1. Provide an actual display breakdown of charges for eBay Labels . Just a total is not it. 2.Include an explanation when original charge is modified.
3. Include tracking number with charge as line info. (Should be no need to open each one, one at a time to reconcile shipping charges.)
4. And process charges in a timely manner as per the notes attached when creating a label.

chicweb

·10 months ago

Integration, integration, integration.

That would solve a LOT of problems.

(Integration with Zonos. Integration with Chit Chat / Stallion). Mainly, shipping related. We need more and more options. The more the better.

(I see that I already answered that a while ago.. oh well.. it's still (if not more) needed).

mrdutch1001

·10 months ago

Just give me some nice discounts for Canada Post within Canada, please...I would like to decrease my shipping costs and thereby decrease eBay fees, a decrease in shipping costs for any seller who ships anything within Canada and hopefully eBay doesn't put all its efforts into accommodating countless ways to ship to the USA!

recped

·10 months ago

Make the Request Total button/function actually work for ALL buyers any time they have purchased more than 1 item.

If I was holding my breath on this I would be long since dead now since this issue started in 2011 and continues to this day. At least since 2022 eBay is refunding pro-rated fees on partial refunds so the financial pain has gone away but issues for buyers continues unchanged.

thebossorder

·1 hour ago

this pisses me of so much. how is it that only canadian buyers using a PC can request invoice? we're losing sales based purely on accesibility issues

byto253

·10 months ago

Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.

lotzofuniquegoodies

OP10 months ago

@byto253 wrote:
Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.

@devon@ebay Can you get this passed on to the eBay suggestion box please? It's a very valid idea, especially for Canadian sellers. eIS will not work in a variety of situations just due to product mix and sellers location. Another biggie would be having it available for Best Offer. A very large number of items are sold using this method.

@byto253

lotzofuniquegoodies

OP8 months ago

@byto253 wrote:
Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.

@byto253

@devon@ebay This is a very valid and excellent suggestion that should be not too difficult to implement.

@luke@ebay

flipistics

·8 months ago

@lotzofuniquegoodies wrote:
@byto253 wrote:
Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.
@byto253
@devon@ebay This is a very valid and excellent suggestion that should be not too difficult to implement.
@luke@ebay

I'm only shipping international via eIS at the moment, but I thought you could already do that. Add the rest of the world to your exclusion list and add a shipping option to the USA. Assuming you have the toggle set to allow it, eBay should override your exclusions list and only show eIS for the world and the cheaper of your own shipping method and eIS to the USA.

lotzofuniquegoodies

OP8 months ago

@flipistics wrote:
@lotzofuniquegoodies wrote:
@byto253 wrote:
Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.
@byto253
@devon@ebay This is a very valid and excellent suggestion that should be not too difficult to implement.
@luke@ebay
I'm only shipping international via eIS at the moment, but I thought you could already do that. Add the rest of the world to your exclusion list and add a shipping option to the USA. Assuming you have the toggle set to allow it, eBay should override your exclusions list and only show eIS for the world and the cheaper of your own shipping method and eIS to the USA.

@flipistics

I and a few others when we opted out in Sept never got the option to opt back in. It's been messaged to eis and Luke responded with a follow question asking if I had the toggle. Passed on the no but no follow up from anyone at ebay. I check now daily.

According to as per CS once you opt out you need another invite to get back in. Then it is supposed to be in batches in 3 month intervals. I am guessing 22 years on eBay is basically meaningless. It is not supposed to be a flexible toggle. That info seems to be in question. I can't turn USA back on until I have the option to access eIS. If I were to turn USA alive that would mean Zonos. And just not ready to be be paying customers tariffs etc. I have escalated AGAIN with CS. According agent I spoke to nothing was filed last time I spoke to CS. To say it has been a nightmare would be a major understatement.

The rest of world is live for where I want to ship to...Most of EU and Australia/NZ.

jtg204

·8 months ago

I don't think yours is acting how it should.

During the webinar, both Luke and the Q/A team mentioned that you should be able to enrol after 24 hours.

I've opted out maybe 3 times now, the opt out has a little wait period maybe 24hrs and have opted back in multiple times (instantly). Currently I'm opted out again as an experiment, and have the enrol option.

My account was created on .ca, I wonder if that would make any difference.

lotzofuniquegoodies

OP8 months ago

@jtg204 wrote:
I don't think yours is acting how it should.
During the webinar, both Luke and the Q/A team mentioned that you should be able to enrol after 24 hours.
I've opted out maybe 3 times now, the opt out has a little wait period maybe 24hrs and have opted back in multiple times (instantly). Currently I'm opted out again as an experiment, and have the enrol option.
My account was created on .ca, I wonder if that would make any difference.

I possibly hit the un enroll button first in Canada so won some kind of sweepstakes that doesn't give me the priviledge? Winner winner, turkey dinner!!! (On ca also)

Note above: Luke states "should".

lotzofuniquegoodies

OP4 months ago

@lotzofuniquegoodies wrote:
@byto253 wrote:
Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.
@byto253
@devon@ebay This is a very valid and excellent suggestion that should be not too difficult to implement.
@luke@ebay

<<<<<<BUMP>>>>>>

Currently even bulk edit makes this an extremely difficult task to complete. It "may" be possible with Business Policies but those do not work well for anyone trying to create if you are late into that game.

marnotom!

·8 months ago

@byto253 wrote:

Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.

You can’t eliminate eIS as a shipping method for specific destinations if you're using it, but you can have it as an option in addition to your chosen direct shipping method(s). I’ve seen listings where the seller has eIS only for the US, but eIS and Canada Post options for other international destinations.

cc: @lotzofuniquegoodies

lotzofuniquegoodies

OP8 months ago

@marnotom! wrote:
@byto253 wrote:

Not sure if this is an issue or not, but preemptively - allow a choice of both EIS and another shipping method.

Ideally I want to be able to indicate EIS for markets outside the US and Canada and Canada Post for the US and Canada. I think that this is a key to having EIS broadly adopted by Canadian sellers.
You can’t eliminate eIS as a shipping method for specific destinations if you're using it, but you can have it as an option in addition to your chosen direct shipping method(s). I’ve seen listings where the seller has eIS only for the US, but eIS and Canada Post options for other international destinations.

cc: @lotzofuniquegoodies

@marnotom!

That would be optimum but is that in play across the board or specified as an option anywhere in eIS info as a possibility? Or is it all trial and error testing?

Personally I can't test for myself until I get the option back to use eIS.

marnotom!

·8 months ago

@lotzofuniquegoodies

From https://www.ebay.ca/sellercentre/shipping/ebay-international-shipping :

byto253

·10 months ago

Integrate Zonos into eBay CP labels. I read that Etsy has done it.

Would that be viewed by eBay as undercutting the EIS? Hope not as direct shipment to the US with CP/Zonos is still the lowest cost shipping option. With EIS buyers get to pay for shipping to the hub, then shipping to the US and just shipping to the hub will often be as much or more than shipping directly.

luv4orphans

·4 months ago

Integrate Zonos into eBay CP labels. I read that Etsy has done it.

After checking I decided to edit this post. Please check my next reply to you on this. I have had my shop on Etsy closed to US buyers ever since this whole fiasco started. It would have been nice. Last announcement was over a month ago after the SC ruled that the tariffs were not legal under the whatever Emergency Acts. Since then they are monitoring.

luv4orphans

·4 months ago

Integrate Zonos into eBay CP labels. I read that Etsy has done it.

Last announcement on this was 5 months ago and here is what they posted.

Over the last week, we’ve rolled out the ability to set specific prices for US buyers on new and existing listings. When paired with Delivered Duty Paid (DDP) shipping – which lets you to pre-pay tariffs – setting up US-specific pricing allows you to:

Account for tariff costs up front to avoid surprise costs and customer support issues upon delivery
Keep shipping costs as low as possible, which our data says can help improve sales
Keep your prices competitive globally by setting separate prices for sales outside the US

So not integrated yet. This sounds like keep on using the Zonos app or UPS or Fedex who has brokerage fees on top. They collect the tariffs when item arrives at the door. Too much can go wrong that way. If you know something different please let me know.

intimewithmusic

·4 months ago

@luv4orphans

"Integrate Zonos into eBay CP labels. I read that Etsy has done it.

After checking I decided to edit this post. Please check my next reply to you on this. I have had my shop on Etsy closed to US buyers ever since this whole fiasco started. It would have been nice. Last announcement was over a month ago after the SC ruled that the tariffs were not legal under the whatever Emergency Acts. Since then they are monitoring. "

---------------------------------------------------------------

Absolutely NOT. ZONOS is the ZERO de minimis "enabler". ZONOS was the whole reason for Trump to force Canada Post to be 100% DDP in the first place to prevent US Customs from collecting tariffs. CP should have refused. That might have put pressure on the boder to allow a reasonable amount of de minimis. Now we have zero. Integrating Zonos with eBay turns the entire shipping service into a political choice.

Some may not be aware of who ZONOS is;

"Zonos is primarily owned and led by its founder and CEO, Clint Reid, who started the cross-border technology company in 2009. While it operated as a bootstrapped company for many years, in 2021, Silversmith Capital Partners led a $69 million Series A funding round, becoming a significant institutional investor. "

After Chris Reid and the main Zonos investor (Silversmith) was put in play following their donation of one million dollars to Trump's election Trump appointed them trustee to collect his tariffs. All of the money they collect after their cut goes directly to Donald Trumps US Treasury .

In my mind, under these circumstances, Canada Post never should have undertaken it's partnership with Zonos in the first place. eBay should have contested the complete abandonment of the de minimis. eBay Canada should now at least be petitioning Washington to restore a reasonable amount of duty free trade.

eBay partnering with Zonos would be like Trump buying drones from Putin.

No thank you. Let's not bring politics (ZONOS) into eBay shipping.

ZONOS stands for "ZERO De Minimis".

luv4orphans

·4 months ago

I was responding to someone on this thread saying that Etsy has integrated Zonos into their shipping which is not true.

I don't know anything about Zonos but to me it sounded like too much trouble to even attempt to use that to make a sale. Too many things can go wrong. So for now leaving US buyers out on Etsy. On ebay I've had a couple of sales and they have gone through EIS so didn't have to deal with tariffs, etc. I understand the double shipping part for buyers. It sucks. Its what we've been dealing with for years when buying from the US.

Thanks for explaining what Zonos is all about. I am not the one advocating for them here. All I'm saying is I wish there was an easier method to ship to the US. You're right. Get rid of the friggen tariffs and reinstall the $800 deminimus. Doesn't think anything through before he acts. The usual toddler's tantrum.

intimewithmusic

·4 months ago

Hi.

You're not alone. Most users of Zonos don't know because they didn't do the research. It's a choice for sellers to make depending on ethics. It's a bit like lettermail. As you say their are quirks just like lettermail.

I think it's important to make an "informed" choice when it comes to Zonos. Then, you're entitled not to care about enabling it if you want.

My concern is no one is talking about the de minimis anymore. The $800 has been under scrutiny long before Trumps session began. Thanks to Temu and others from China Biden was about to change it but I don't think he would have eliminated it.

A de minimis is a citizen's right. It's sort of a handshake between individuals from one country to another. Most democratic countires support some level of it just not in the amount of $800. That was excessive and opened the door to exploitation. Given the population of the USA an amount of $100 was what I would expect for them. It would need to be small enough to discourage the major chinese exploiters. they could have a multi level system like Canada.

Canada has two de minimis levels. One for NAFTA ($150) and one for everyone else ($40). If people ask for a reasonable amount they might get it but no one's asking. As soon as Chris Reid company (Zonos) starting asking for the windfall he eventually got eBay should have been the 1st corporation literrally jumping up and down demanding a reasonable de minimis. After all it would have benefited both eBay Canada and eBay USA.

You snooze you lose. Unfortunately eBay snoozed. Then came EIS, which is a big cash cow. Hardly anyone wants EIS but without any low value duty free eBay has a new revenue flow at least that's what they think. They may have missed the fact EIS eliminates the ability for Canadians especially those far from the huib to compete in the USA with USPS.

recped

·4 months ago

@intimewithmusic wrote:

A de minimis is a citizen's right.

That is a ridiculous assertion

Canada has two de minimis levels. One for NAFTA ($150) and one for everyone else ($40).

The $150 de minimis exemption has nothing to do with NAFTA (which doesn't even exist anymore).

intimewithmusic

·4 months ago

Oh Kay... Apparently your account has vanished.

@recped wrote:
@intimewithmusic wrote:

A de minimis is a citizen's right.

That is a ridiculous assertion

Canada has two de minimis levels. One for NAFTA ($150) and one for everyone else ($40).

The $150 de minimis exemption has nothing to do with NAFTA (which doesn't even exist anymore).

@recped

Thank you for your input in our desperate effort to grow sales to the USA! Just a reminder  @recped this is a forum. All posters are entitled to their opinions. My opinion is a reasonable level of a de minimis is certainly a citizen's right! We would have to go back to the inception of de minimis to understand that. It's your right to oppose a de minimis.

As illustrated by all of your red letters you object to having duty free trade between Canadians and Americans. You argue that privilidge clearly. You did not contribute a single suggestion as to how eBay Canada sellers might recover. Yet you have 16, 479 succesful sales from days gone by before this crisis. You have 23,000 items sold. Be proud you have such an amazing legacy while the rest of us are suffering. @lotzofuniquegoodies is talking about sales results.

Given your own history @recped you know sales results have nothing to do with profit per hour invested. Regardless of sales or choices such as Zonos, Lettermail, free shipping or Promoted listings all of you need to look at the bottom line of your P & L statement. (yours, not ebays).

Unfortunately @recped you choose to hide your account. Mine's out there. I invigte any eBay Canada seller to look at it. At least I'm offering ideas to save eBay Canada. From your attack apparently you missed the point.

@recped "The $150 de minimis exemption has nothing to do with NAFTA (which doesn't even exist anymore)."

It would be more helpful for us seniors sellers who need to succeed, with all your accumulated wisdom,

if you didn't mock us.

chicweb

·11 months ago

With the current situation, I think fixing the shipping issues would be the most important for me.

Could be many things to help sellers

- Adding more shipping providers in the Calculated shipping

- Adding a global shipping program. (This has many cons, but many pros too. I would use it if available)

- Duties at checkout

lotzofuniquegoodies

OP11 months ago

@chicweb wrote:
With the current situation, I think fixing the shipping issues would be the most important for me.

Could be many things to help sellers
- Adding more shipping providers in the Calculated shipping
- Adding a global shipping program. (This has many cons, but many pros too. I would use it if available)
- Duties at checkout

@chicweb

When the additional shipping options were added to ca we only got a limited assortment when it comes to UPS and Fedex. If you switch to testing on com and try the ebay calculator you will see a noticeable difference. Even comparing the dot com options for intl shipping gets a minor negligible discount for shipping Intl. When you compare domestic numerous options available. Unsure if the options based on a sellers location were intentional or in error. Just how it has been since they were rolled out.

ca https://www.ebay.ca/shp/calc/rates

com https://www.ebay.com/shp/calc/rates

Note: With original tool you could compare discounted vs non discounted.

lotzofuniquegoodies

OP10 months ago

@lotzofuniquegoodies wrote:
@chicweb wrote:
With the current situation, I think fixing the shipping issues would be the most important for me.

Could be many things to help sellers
- Adding more shipping providers in the Calculated shipping
- Adding a global shipping program. (This has many cons, but many pros too. I would use it if available)
- Duties at checkout
@chicweb
When the additional shipping options were added to ca we only got a limited assortment when it comes to UPS and Fedex. If you switch to testing on com and try the ebay calculator you will see a noticeable difference. Even comparing the dot com options for intl shipping gets a minor negligible discount for shipping Intl. When you compare domestic numerous options available. Unsure if the options based on a sellers location were intentional or in error. Just how it has been since they were rolled out.

ca https://www.ebay.ca/shp/calc/rates
com https://www.ebay.com/shp/calc/rates

Note: With original tool you could compare discounted vs non discounted.

1. eBay follow up with tech issues/billing concerns

2.eBay follow up with tech issues/billing concerns

3.eBay follow up with tech issues/billing concerns

musicyouneed

·11 months ago

Since I will not be selling to the US very much any more. I would like to be able to change my eBay payments from US to Canadian $ and deposited into my Canadian $ bank account. It was OK when 50% of my sales were in US$ but no more.

flipistics

·11 months ago

No tax breakout on eBay labels. That's cost me a lot of money.