What to do about buyers that don't understand lettermail? | Selling

teenytrinkets · 2024-09-24T21:59:14.151000Z

I've been selling for a long time, and this is a new one. Buyer's item was shipped o/s lettermail a week ago. Could take up to 2 weeks to arrive since it's from one end of the country to the other. Buyer wants tracking. Tried to explain no tracking. They didn't understand and asked the post office, who told them there should be a receipt and that is traceable. (WTH?). There's been a few back and forths already with me trying to explain lettermail and how it's untraceable. I'm not sure if this person is being scammy for a INR refund without a claim, or truly has no idea how lettermail works - even after multiple attempts to explain and a photo of the envelope with an o/s stamp. Has anyone ever encountered such confusion over lettermail before?

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What to do about buyers that don't understand lettermail? | Selling | eBay Canada EN