What to do next... | Selling

mbuerschaper · 2024-05-02T17:53:29.398000Z

Hey,Relatively new seller here. A customer received an item that was damaged. I reported it to the post office and they refunded me the total value. My question is... Do I offer the buyer to return the item and refund him (less a percentage?) Who pays shipping? How do I send a shipping label to the US from Canada Post? OR Can I offer for the buyer to keep the item and refund say 50% ?? How sure how this works.Thanks

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