When ebay will remove misleading banner ??
Summary: raanana raised a concern about a banner on eBay that states buyers must pay import fees even when there are no import tariffs on certain items like postcards. This message is seen as misleading and potentially damaging to sales. raanana tagged an eBay representative, @devon, seeking advice on the matter. byto253 asked if there had been any response from Devon or eBay regarding this issue. marnotom! speculated that inquiries might have been made by Devon to eBay officials but remain unanswered.
"Due to US customs policies, the buyer of this item will need to pay import fees to the shipping carrier prior to delivery."
This banner appear on international sales even if there are no tariffs on particular items.It's simply false,misleading and harmful for sales statement .
hansatrade
·9 months agoI hope money will speak soon. Usually, I sold 3 items a day, now I sell 6 items a week. The FVF and PL income is gone. They probably are losing millions....
sapphyres-designer-jewellery
·9 months agoI'm doing especially terrible this week... one of my competition was boasting about their sales, so I checked out their store. They're practically giving stuff away, I calculated around 43 cents in revenue on each sale (not including the price of the item being sold). I'm sure if I give stuff away I'll sell lots too.
So this is two weeks in a row doing really really badly, in both stores. I was doing OK until Thanksgiving.
C.
snoopwiz
·9 months agoJust a guess but, it may have been an order/suggestion from their legal dept and until/if things change, the blue banner of death will remain.
marnotom!
·9 months agoI do get the sense that something has tied eBay’s corporate hands on this. What they're likely waiting for is the Supreme Court ruling.
phc64
·9 months agoIf that is the case, they need to get some new lawyers.
byto253
·9 months agoDid @devon@ebay ever reply to this or any other of the threads about the banner being inaccurate?
marnotom!
·9 months agoI suspect Devon has made queries about this to eBay higher-ups that have gone unanswered.
https://community.ebay.ca/t5/Seller-Central/Okay-Ebay-What-is-going-on-Why-you-lie-about-things-to-buyers/m-p/531015/highlight/true#M169433
transtraders
·9 months agoCan't ebay disable the banner for "informational media" catogories at the very least?!?!?
I had to put a bold "banner" in all my item descriptions to try and tell my customers that dispite what ebay says all my DVD's/CD's etc are tarrif/duty free.
dhslk
·9 months ago....instead of making it look like other country's buyers are affected.
marnotom!
·9 months agoI don’t think the banner shows up if the shipping location used when searching and viewing listings is any country other than the US. The "learn more" link on the banner takes the user to a page that has US-specific information.
dhslk
·9 months agoCan't they AT LEAST put " a buyer located in the USA may have to...."
rdemaree
·9 months agoIt really is a shame that they are taking a giant sweeping brush to this issue. I went through the trouble of CUSMA registering my items to avoid tariffs and now im basically being told to keep the misleading banner or accept DOUBLE the shipping cost/ time and use the EIS.
Very lazy an approach and bad for business.
I think ebay Canada should perhaps partner with chitchats. They have been around in Canada since 2001 and are very reputable and most of us who ship CUSMA items will use chitchats or stallion express to stay competitive.
UPS, fedex and EIS are nowhere near as competitive as chitchats/ stallionexpress unless you are strictly selling high dollar and very hard to find items. If you are selling smaller/ lower dollar items then EIS/ UPS/ Fedex etc. is a death nail for your business by doubling or trippling shipping costs/ times.
marnotom!
·9 months agoWell, consider that there are about 193 other countries in the world besides Canada and the US and most of them haven’t got off as “lightly” as Canada has when it comes to the Trump Tariffs. Unfortunately, it seems that eBay US hasn’t figured out that Canada is kind of a special case when it comes to the tariffs, and certainly hasn’t figured out how they actually get applied for personal imports.
byto253
·9 months agoIt applies to sellers from other countries as well. The mail rules apply worldwide, if sent by post the fees have to be paid up front. Other countries are also selling made in US items to the US as well.
Our perspective here is Canada of course, but the banner is false and inaccurate and knee capping sellers around the world.
marnotom!
·9 months agoThat was my point, but you stated it more clearly. Thanks!
katlover1952
·9 months agoAlso items made in the USA are not subject to any tariffs.
recped
·9 months agoThis issue is not just for tariff free items. Most shipments to the US are now DDP so any tariff if applicable will be prepaid and the recipient will never have to pay anything on delivery.
I doubt eBay actually understands any of this.
john_koenig99
·9 months agoNot really. Shipments via UPS or FedEx will be "tariffed" COD.
widgetc
·9 months agoNo tarrifs on postage stamps and covers.
hansatrade
·9 months agoI added to all my listings my own banner saying my items are tariffs exampt.
sapphyres-designer-jewellery
·9 months agoI did something similar in my US store (the Canada store doesn't have lots of US shipping right now). It tells buyers we're using Stallion Express and Canada Post to ship items duties paid. Lots of my items are tariff exempt because of CUSMA, if items are not exempt I am raising prices.
C.
rdemaree
·9 months agohow do you add sucha banner? I have added a message in my item description in BOLD to let customers know the banner doesnt apply to my CUSMA registered items
hansatrade
·9 months agoTechnically, I did the same - an oversized color message, which looks like a banner. It's placed before the item's description.
But you can add a banner, too by adding a link to your item's description (the banner must be on your private server and you need to know HTML a little bit).
sapphyres-designer-jewellery
·9 months agoThat's basically what I did (in the description, but I didn't make it Bold, it's just part of my TOS).
There is no such info in my .ca listings since a lot of them don't ship to the US. I'm not worrying about not having US sales on the Canadian site, my prices on the Canadian site are even lower to try to attract other customers.
C.
lotzofuniquegoodies
·9 months ago@hansatrade
The only nuisance banners I keep seeing are 1. improve my handling time, 2. ship with other carriers and the ever popular...3. Have you thought about becoming a Top Rated Seller?!?!?! 🙄
The Essexs said it best when they sang...."Easier said than done".
Think I am off to find my classic LP Wings of Banner on the Run!!!
lotzofuniquegoodies
·9 months agoIt appears eBay is big on the concept of banners that are not entirely accurate. In the past there was an additional disclaimer about the amount due was an estimate only. That one no longer appears. A disclaimer does appear with the eBay calculator tool stating that it is an estimate.
Example: UPS Banner
Payment by seller account
Once the shipping label has been used, the amount due will be automatically deducted from your funds or charged to your on-file payment method in a few days.
As an addendum to the above with UPS and Fedex it has been reported that charges don't actually appear until the item has been delivered. CP is from 2 days to ??? for a timeframe. Either as as noted originally, revised or revised after the fact charge.
Disclaimer: This shipping calculator is intended for informational use only and does not include all potential applicable fees. By using the shipping calculator, you acknowledge that eBay is making no representations or guarantees regarding actual fee and sales amounts and that the results are estimates only.
Issue being if you happen to get dinged for inaccurate charges at a later date there is no accompanying message explaining/breaking down any discrepancy. Something that is a standard business practice everywhere else.