...Our return policy for international shipments is set to "buyer pays." The buyer purchased an Airpod earbud and opened a return because they said they found their lost one. They reached out twice, asking us to send them a return label so they could ship the Airpod back to us. We informed them we do not offer free returns for international orders and that we were "sorry for the inconvenience." They replied that "it" (possibly eBay?) did not allow them to print a return label. We tell...

I would indicate that, unfortunately, eBay does not have a mechanism that lets you send a label, then deduct it from the refund amount as that is automated by eBay. To ship it back the easiest way is to repack the item in the box it was received in and bring it to a USPS office where they can pay for the shipment directly, and you will be sure that everything is in order and the postage is correct. I am guessing that they are used to Amazon returns where the...

WWYD. A US buyer changed their mind and opened a refund... | Selling

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WWYD. A US buyer changed their mind and opened a refund... | Selling | eBay Canada EN