Yes ebay no longer offering protection for tracked items below 250.00 for item not received claims.
Summary: thegreatcanadiannorthernstar expresses frustration about eBay's handling of an 'item not received' claim, despite having tracking evidence showing delivery. eBay refunded the buyer and advised thegreatcanadiannorthernstar to send an invoice to the buyer for repayment, an outcome that thegreatcanadiannorthernstar finds unjust and indicative of a lack of seller protection. femmefan1946 and fergua3 discuss the necessity of re-entering tracking information in claim cases, despite thegreatcanadiannorthernstar arguing that eBay's system should have been able to check this automatically. ricarmic further confirms that tracking needs to be manually added to each specific case to avoid losing the claim.
I shipped an item with full tracking worth 100 dollars, and ebay ripped me of when the buyer filed an item not recieved claim, despite tracking showing the item was deliverd.
When appealing, ebay said tracking was not available at the time and had the gall to suggest I send the buyer an invoice to pay for the item , as they already refunded it. They said they would be so kind as to not let it affect my account, I would just have to be out the money, and have to try and get a buyer who filed a item not recieved claim, to pay me somehow.
Despite tracking being there all along, it felt like ebay was having fun slapping me in the face, while intentionally denying me the protections promised from these claims when the item is tracked to be delivered.
I was quite appauled at the complete lack of integrity. It is like we are all on our own now.
It appears we all have to be aware that tracking means nothing now, and that ebay will screw us all on item not recieved claims , even when we had tracking showing the item is delivered.
Congradulations to thieves and crooks... You now can have everything on ebay for free, as ebays gift. Never thought I would see the day, ebay helped and assisted thieves. This takes us all the way back to the first years of ebay.
femmefan1946
·3 years agoSo the question remains whether when eBay requested "belt and braces" proof of tracking /delivery, the OP actually responded by repeating the information.
To my mind, and YMMV, if a robot tells you repeating the information is not necessary, but a human asks you to repeat the information, it is likely worthwhile repeating the information.
fergua3
·3 years agofrom my experience and from what i've read of others, you have to enter the tracking number again when a case is opened, even if you already entered it when the item was shipped. If you don't, then ebay won't automatically cover INR's and you will have a fight on your hands.
It's daft that you have to enter it again , but since it takes such little effort , just always do it. Gives Ebay one less excuse to wiggle out of their stated commitments.
thegreatcanadiannorthernstar
OP3 years agoTHe message says, IF you have not uploaded tracking already , upload it , It does not say upload tracking again, so you message is false. You never read all i have said. Ebays excuse was the system was not allowing them to see the tracking at the time. Well if that be the case they can reverse it now when they can see it.
Further, they told me I had to go get the money from the buyer!!!. like a buyer who filed a claim and won but should not have, is going to give me any money ?
ricarmic
·3 years agoFergua responded 6 months ago so this is an old thread but those comments are right.
If you have a claim for an item that has tracking attached and a case is opened, you have to manually add the tracking to the case itself as well. If you don't do this it will close in the buyers favour.