Zonos app mandatory for Canada Post, but not available in French... | Selling

fh991586 · 2025-09-09T13:45:14.344000Z

Since the new PPD scheme for shipping to the USA arrived, Canada Post has partnered with Zonos exclusively. But Zonos isn't available in French, as I tried to access different parts of their website before joining. Since a misreading in the declaration of export could have big repercussions, it should be mandatory to be available in both official language, as per Canada Post's own requirement.I am really wondering about the legality of this, since a French customer would be obliged to use an English-only app, and could be penalised for not understanding right everything presented to him...Personally, I am fluent in English but I might not get all the info needed to fill Zonos correctly, and even using third party translator would not relieve me of my obligations (or theirs) as the final responsability is only on my part.This is what I got when trying to find information in French BEFORE joining Zonos:Zonos supports French as a language option for its checkout and localization features, but the main Zonos.com website itself is not fully available in French. If you are using Zonos Hello or Zonos Checkout, your customers can experience these features in French based on their browser settings or by selecting French in the language selector. And also this later on:Currently, the Zonos Terms of Service are not available in French on the main website or documentation. If you need the Terms of Service in French for compliance or customer communication, I recommend reaching out to our Support team for assistance: https://zonos.com/contact-support

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Zonos app mandatory for Canada Post, but not available in French... | Selling | eBay Canada EN