A bad advice by a teammate brings a bad feedback.
Summary: gauth-andre discusses a situation where they received negative feedback due to following a colleague's poor advice. reallynicestamps responds but does not provide any additional content or insights.
I accepted a 50% discount for a buyer for 3 Ademco infra-red wireless detectors. Shipping cost went up. It had to go from mail to UPS. I contacted the buyer who did not answer me. I talked to a teammate who suggested me to cancel the sale and reimburse him, and that I would have no problem. Ebay reimbursed and relisted. Buyer made a bad feedback without contacting me. I contacted him again but he did not answer back. I told him he could still buy the stock at the same cost, no answer. I made a claim at ebay to remove the feedback, telling them that they are responsible for what the teammate told me to do. I just got their answer saying they will not do it because the buyer did not ask to cancel the sale, even if it was provoked by their teammate. They don't keep themselves responsible for what their teammates tell the sellers. They dropped my rating by 5% but they say it will not affect my performance level. But for the sales, they don't care about that. It is the decond time a teammate give me the wrong information.
reallynicestamps
·7 months agoThe phone reps (team mates) do not work for eBay.
They are subcontractors from a company in Utah.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
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https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options. Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
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And you get a transcript so you can compare what you heard with what you were told.