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westcoastmw · 2023-06-14T00:12:25.479000Z

I am a seller. I recently had an issue when the buyer never received the item opened a case and wanted a refund. It happens and I have no problem issuing a refund. My frustration is with the Ebay help system. I spent hours trying to get some help from the AI driven help system that Ebay employs, but it just went in circles or dead ends. The system even suggested that I needed to adress the problem with the platform I sold the item on. I sold the item on Ebay.ca but the AI Ebay help stated that I must go through Ebay.com because that is were I sold the item, which was not true. At that point the help was a dead end and did not let me proceed. I am sure Ebay saves $$ by using computers to run their help system, but the old Call back system were you could talk to an agent was superior and was a strength of Ebay. Its a lost not to have the call back system and I rate Ebay a lot lower than in the past. More frequently I turn to Facebook Marketplace & Amazon for selling and buying.

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