I bought a psp on september 2 2025 for around 170$. It was supposed to arrive on september 9. I have not received it. it hasnt even shipped. ive been trying for months to get my money back. I sent a request for a cancelation and refund and the seller denied it.  On the order tracking page its stuck on "paid" since september 2. I contacted the seller numerous times and he only responded on november 6 and 8 that he will get back to me on the next monday.  Im lost and I dont know what to do. Any help is appreciated.

I have tried to speak to an agent at eBay as I have an issue that cannot be solved with the automatic replies. Cannot find a single phone number after one hour search. Does anyone have a phone number for Customer Support ? Thanks in advance Angel Diez Montreal

Tracking said delivered, but buyer never received item. What do I do?

Hi, I bought an item listed as “Pre-owned - Excellent,” but it arrived damaged with visible deformation. I contacted the seller through eBay messages. The seller replied that he could refund me $50 and admitted he could’ve packaged it better. He also said he had not been paid by eBay yet and that it should take 2-3 days after delivery. He also wrote: “If you complain I’ll never get paid,” which seemed unusual to me. I accepted the $50 refund through eBay messages and gave him until Monday evening, June 8, for an update. After that, the seller somehow found my personal phone number and texted me outside eBay, saying that eBay does not like exchanges of emails or numbers, but that he found my number. I replied only to ask him to keep all communication through eBay messages. I haven’t heard from him since, and no refund or update was received. I would prefer to keep the item and receive the agreed $50 partial refund, rather than return the item. However, eBay’s help flow only seems to let me open a full return request with return shipping. What is the correct process here? Should I open the return request anyway and explain that I want the agreed partial refund, or is there another way to get eBay to review the messages and help with the partial refund? Thanks.

I recently started using eBay International Shipping for sales outside of Canada and have been getting bad detailed seller ratings for shipping costs and shipping speed using this service. Doesn't eBay guarantee to remove bad detailed seller ratings because of their service since we have no control over speed or costs? How do I get the bad ratings removed since I have dropped from 5.0 to 4.8 in both categories after receiving bad ratings from US buyers. Any help regarding this would be greatly appreciated.

I tried to use Zonos for the first time and it didn't go well.    I added the Zonos key to my Canada Post account and  purchased a shipping label.  During the process, I added a short content description and its HTS code (my items are tariff exempt).  I expected the transaction will be shown in my Zonos dashboard in the "shipments" section, so I will be able to add all necessary details (manufacturer, etc), but no shipment was found in this section. People also talk about a request to provide a photo of the item. Where and when?    I contacted the Zonos support and they told me the shipment will appear there after the item reaches the border. It doesn't make any sense to me at all.    If someone has an experience in that matter, please advise. Thank you!    PS. I now tried to use their mobile application and it seems to work much better. But my question above is about their desktop application - I cannot imagine doing 10 or 15 orders one by one using my phone.     

Is there any way to filter or download *all* my active listings by country of origin/manufacture?   I can download exactly what I am looking for but only for about 65% of listings that have 'missing or required item specifics' on the Manage Active Listings page, using the 'download' button.  However I can't find a way to search by or get a listing of my entire active listings by manufacture locations?

I have seen post concerning this problem, but never with any diffinitive answer.  I am trying to sell my old Amiga 600. (Niche item, most likely sold to U.S.) The computer is made in the Phillipines, the power supply  and mouse are made in Malaysia, the pcmcia adapter and card are made in China.  When I go to the listing page, it gives me one listing COO option.  I was going to put Phillipines and add the other options when doing customs.  Is this posible?  I do not yet qualify for EIS.  Any thoughts for how to do this, who to ship with to accomodate all customs requirements I had this listed, and ended it, realizing I was in over my head. Thank you in advance for any thoughts!!

Hi! Wanting to sell a set of elephant stools and after hours of research to no avail, reaching out to you guys. I have a set, mint condition, they are large: 18 inches tall x 22 inches long. Been in my family for years. Any idea as to where I could refer to find out their value. Thank you for your time.

I just did my first purchase on ebay today: "Delivery info: Arrives Apr 8, 2025 - Apr 22, 2025". Shipping from USA to Canada...   I wonder if I'll get an email or phone call later telling me the EXACT day of delivery... Something like 24 hours in advance... I can't stay indoors for two weeks waiting for a small package..!