We’ve heard from many of you about the need for more insight at the transaction level into how you’re doing toward eBay’s performance standards—and we listened.
I’m pleased to announce you’ll soon be able to run weekly detailed reports on your transactions to help you prepare for the new approach to seller standards coming with the August 20 seller evaluation. These reports will show which of your transactions have defects, and the specific defects associated with each transaction.
Starting the week of April 16, you’ll be able to see which transactions have:
- Returns initiated for a reason that the item was not as described
- eBay Money Back Guarantee cases opened for item not as described or item not received
- Seller-cancelled transactions, and negative or neutral feedback
Starting in late April, the detailed rating system will no longer be anonymous, and you’ll also be able to see which transactions have low detailed seller ratings for item description and ship time.
We’re making this change to the feedback system specifically to help you succeed with the new standards—and deliver the great service that earns you more visibility and potential sales.
In the meantime, be sure to register now for the special free webinar on Wednesday, March 26, 2:00 am EDT to learn more about the new seller standards and the top 5 things you can do right now to help make sure you stay on top.
Michael Jones
Vice President
Merchant Development
