A state of emergency has been declared in British Columbia following flooding, mudslides, and strong winds. We are closely monitoring the situation and will provide eBay sellers with additional support and protections during this challenging time.
If you’re located in an area impacted by the storm and are not able to ship your inventory, we recommend you:
- Communicate with your buyers to advise them of the situation
- Extend your handling time on your listings if you expect delays
- Consider using a tool like Time Away to pause your sales without needing to end any listings
As a seller, you do not need to worry about your seller performance rating. If your business is impacted, eBay will automatically protect your seller performance rating, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” requests due to late delivery as long as you uploaded tracking and the shipment received a scan from the carrier before the request was opened
- Defects resulting from transactions you canceled for being out of stock or unable to fulfill the order
Additionally, we will remove any neutral or negative feedback left for impacted transactions, as well as Service Metric ratings associated with Item not Received requests
You do not need to contact Customer Service in order to receive these protections.
For updates on delivery interruptions, visit the following carriers’ websites:
Please stay safe and as always, thank you for selling on eBay.
The eBay Team
