Answer Centre

Attention Canadian Sellers: Potential Tariff Collection at Checkout Could Kill Cross-Border Sales

Hi everyone,I’m posting this to alert the Canadian seller community about a potentially devastating change: the possibility that eBay may start collecting tariffs automatically at checkout for shipments to the U.S.Like many of you, my business relies...

eBay app for selling is not working!

Anyone having issue with the selling page on your eBay app? The app itself works and load up, able to serach and purchase but when I try to go to my selling page, it kept saying it has a network error. Tried using my cell service 5G and wifi, tried t...

Increased costs of shipping. Apple Watch was 30-50$ now 100$+ from USA to Canada

Recently being looking at replacing my Apple WatchNoticed nearly all US sellers are charging more than 100$ for shipping. Used to be in the region of 30-50$. Still pretty sure that there is duties to come as well. Anyone know why this is?

Many US sellers seem to be charging much more for shipping

I've noticed recently that in the field I'm interested in, vintage computing, shipping charges have in many cases increased quite dramatically. To take the most egregious example, noted yesterday, a Macintosh with a Buy It Now price of US$219 comes w...

Cost of taxes and duties on item cost 10 dollars , free shipping DHL , from Japan to Ontario Canada

Hello, just I am curious . DHL charge in an item cost less than 10dollars , free shipping from Japan to Canada?

Why are presale items allowed on eBay?

I don’t understand why eBay allows sellers to list items as “presales” when the site that the item is coming from doesn’t even have them available yet. Maybe this is a hot take, but you shouldn’t be able to sell an item that you don’t own yet.

Resolved! En route to DHL eCommerce distribution center or awaiting processingMelrose Park, IL. 19 days ago!

How long does it normally take for the transfer from EIS Glendale Heights, IL to DHL eCommerce in Melrose Park, IL? The tracking showing label created July 11th and then the following tracking status that it was enroute or awaiting processing on the ...

is there a way to exclude shipping locations in my ebay.ebay automatically excludes KSA etc.

if a buyer is from for example kuwait, KSA, macedonia morocco, they can paid the bill when they buy. is there a solution to this. i see seller on ebay.com who have these exclusion solved kind regards

Resolved! How do I get rid of some of my shipping Policies from the drop down menu?

As I was learning I ended up making new shipping policies rather than just editing and I have caused myself some confusion now because I have too many on the list. How do I change that list. I want to delete some of them

Package tracking says unable to deliver

Ebay international shipping Package tracking says unable to deliver

U.P.S false broker chargesand fees

Please be advised, As a Canadian seller YOU CAN broker your US parcels yourself. Ask U.P.S. to send you the forms via email, fill them out send them back , make a copy for yourself and they MUST accept them so you can save the cash grab fees. As pert...

eBay International Shipping not responding to my emails re: the status of my return case?

Greetings from CanadaI purchased a book, Stephen King's Dark Tower VII Artist Signed LTD Edition, for US$200.00 (plus shipping & taxes), but the seller mistakenly sent a First Trade Edition, worth about US$10.00. The seller immediately conceded that ...

Resolved! eBay fees adding up to 75% of gross profit

I sold an item with a gross profit of $20.40. eBay charged 20.8% for whats supposed to be an 11% ad fee and 28.7% final value fee which I've heard is only supposed to be 13.5%. After shipping label and regional taxes eBay has taken over 75% of my gro...

PolicyHow do I add a international calculated shipping through a web browser

How do I add international shipping policy

I purchase some injectors from Germany and they asked for $150 US as a retainer to return old inject

As stated, I purchased some injectors from Carbox24 in Germany. They want me to return the old ones. However, following their shipping rules, they never picked up from their customs and will not respond to my messages.So, my big problem is with eBay ...

Ebay global shipping at fault for damaged package.

Ordered some expensive action figures from a seller in the usa with stellar feedback. Im located in canada. He shipped 3 combined in a box through ebay global shipping center who then unpacked the box and put them individually in bubble mailers. Of c...

Why does Ebay take a commission off the Actual Shipping Cost and the Taxes?

When Ebay takes a commission off the Actual Shipping Cost and the Taxes it makes selling a $10 item a waste of time. It is ridiculous that use the shipping service and print labels through Ebay's sight and then they take a commission from that. The p...

20+ Calls to eBay – Still No Courtesy Credit After a Month. Anyone Else?

Hi everyone,I'm reaching out to see if anyone else has experienced something similar.Over the past month, I've contacted eBay customer support more than 20 times by phone regarding a courtesy credit I was promised. Eight different agents assured me t...

eBay's calculated shipping is less than what it actually costs?

Is anybody finding that after you enter size & weight for your items, the amount eBay charges buyers based on that information is less than what it will cost you to ship it? I don't sell much at all, but this is the 2nd time it's happened. For an Exp...

Can we ask Ebay to be more Fair with Fee Structure?

Okay strap on your seatbelt and keep your eyes on the road. I guess we can say that the Honeymoon is over! But here's the thing about taxes and doing business. If you claim all your expenses, there is only a fraction of what you sell to be taxed. May...

eBay Seller Refuses To Ship Or Cancel Item

I bought a Samsung Galaxy S21, after about a week, the seller refused to ship it. I cancelled it and I ordered another from someone else. The seller cancelled the cancellation and hasn;t shipped the item. I can't afford two. Ebay is a nightmare to co...

Hi, I ordered a CD and the wrong CD arrived. The seller and EBay won’t help. What do I do?

I ordered a CD and the wrong cd arrived. The seller and eBay refuse to help with a refund or delivery of the correct cd. What do I do now?

how to report fraudulent misleading ads?

where is the button?

What’s the best and cheapest way to ship a small product to Saudi Arabia ?

Can you get a eBay shipping label for Saudi Arabia ?

Is this seller trustworthy?

Hi! I found an item I like but I'm not sure if the seller is reliable. The seller has 80% positive feedback and some reviews mention delays. What do you usually check before deciding to buy? Would love to hear your thoughts!

Are Canada post labels going to be available soon or should I just cancel

Are Canada Post labels going to be available on EBay or not? Do I just cancel all the orders I have and shut down again? Canadian sellers shouldn’t be penalized for not shipping out on time…. I am about to go to another platform. Not sure what I am p...

Resolved! Please turn Canada Post Back On... 10AM PST, 1PM EST and still not on...

Please turn Canada Post back on... Its 1PM EST, 10AM PST and still not on, but they have been generating labels for 3 hours already elsewhere.Its working everywhere else, except for eBay Labels.

Why has the Ebay system suspended shipping to Israel? CP sends there.

I have has several instances where the E-Bay shipping system has said that there is no service for shipping to Israel. Yet, Canada Post apparently will ship there. I've lost a couple of sales as a result. Can anyone tell me whats happening here?

à la commande que j'ai fait il manque la pédale pour faire fonctionner la machine à coudre, pouvez-v

A qui dois-je m'informer pour réclamer la pédale pour la machine à coudre que j'ai reçue le 27 juin. no commande 05-13193-13248 je ne peux pas l'utiliser car ce morceau est important. Merci France-Lynn Ouellet

CHANGING LISTINGS

Hello Community Members, Robert here. Currently I am attempting to change my Auction listings to Buy It Now status. I am finding it impossible to do so, no such option exists. Strangly, there is an option present to change Buy it Now listings to auct...