Answer Centre

Why does Ebay take a commission off the Actual Shipping Cost and the Taxes?

When Ebay takes a commission off the Actual Shipping Cost and the Taxes it makes selling a $10 item a waste of time. It is ridiculous that use the shipping service and print labels through Ebay's sight and then they take a commission from that. The p...

20+ Calls to eBay – Still No Courtesy Credit After a Month. Anyone Else?

Hi everyone,I'm reaching out to see if anyone else has experienced something similar.Over the past month, I've contacted eBay customer support more than 20 times by phone regarding a courtesy credit I was promised. Eight different agents assured me t...

eBay's calculated shipping is less than what it actually costs?

Is anybody finding that after you enter size & weight for your items, the amount eBay charges buyers based on that information is less than what it will cost you to ship it? I don't sell much at all, but this is the 2nd time it's happened. For an Exp...

Can we ask Ebay to be more Fair with Fee Structure?

Okay strap on your seatbelt and keep your eyes on the road. I guess we can say that the Honeymoon is over! But here's the thing about taxes and doing business. If you claim all your expenses, there is only a fraction of what you sell to be taxed. May...

Attention Canadian Sellers: Potential Tariff Collection at Checkout Could Kill Cross-Border Sales

Hi everyone,I’m posting this to alert the Canadian seller community about a potentially devastating change: the possibility that eBay may start collecting tariffs automatically at checkout for shipments to the U.S.Like many of you, my business relies...

eBay Seller Refuses To Ship Or Cancel Item

I bought a Samsung Galaxy S21, after about a week, the seller refused to ship it. I cancelled it and I ordered another from someone else. The seller cancelled the cancellation and hasn;t shipped the item. I can't afford two. Ebay is a nightmare to co...

Hi, I ordered a CD and the wrong CD arrived. The seller and EBay won’t help. What do I do?

I ordered a CD and the wrong cd arrived. The seller and eBay refuse to help with a refund or delivery of the correct cd. What do I do now?

how to report fraudulent misleading ads?

where is the button?

What’s the best and cheapest way to ship a small product to Saudi Arabia ?

Can you get a eBay shipping label for Saudi Arabia ?

Is this seller trustworthy?

Hi! I found an item I like but I'm not sure if the seller is reliable. The seller has 80% positive feedback and some reviews mention delays. What do you usually check before deciding to buy? Would love to hear your thoughts!

Are Canada post labels going to be available soon or should I just cancel

Are Canada Post labels going to be available on EBay or not? Do I just cancel all the orders I have and shut down again? Canadian sellers shouldn’t be penalized for not shipping out on time…. I am about to go to another platform. Not sure what I am p...

Resolved! Please turn Canada Post Back On... 10AM PST, 1PM EST and still not on...

Please turn Canada Post back on... Its 1PM EST, 10AM PST and still not on, but they have been generating labels for 3 hours already elsewhere.Its working everywhere else, except for eBay Labels.

Why has the Ebay system suspended shipping to Israel? CP sends there.

I have has several instances where the E-Bay shipping system has said that there is no service for shipping to Israel. Yet, Canada Post apparently will ship there. I've lost a couple of sales as a result. Can anyone tell me whats happening here?

à la commande que j'ai fait il manque la pédale pour faire fonctionner la machine à coudre, pouvez-v

A qui dois-je m'informer pour réclamer la pédale pour la machine à coudre que j'ai reçue le 27 juin. no commande 05-13193-13248 je ne peux pas l'utiliser car ce morceau est important. Merci France-Lynn Ouellet

CHANGING LISTINGS

Hello Community Members, Robert here. Currently I am attempting to change my Auction listings to Buy It Now status. I am finding it impossible to do so, no such option exists. Strangly, there is an option present to change Buy it Now listings to auct...

Resolved! How to track an international order?

I ordered a USB-C hub from a seller in China. It's been 12 days and the tracking hasn't update since dispatch.Should I wait longer or contact the seller?What's the average delivery time for such items?

Canceled transaction

@zaricro won an auction today and paid for it and immediately after seller cancelled my order with a generic excuse that there's something wrong with my address which is totally false. I contacted the seller numerous times and have been ignored. I fe...

Shipping Label error, eBay will not correct a flagrant error.

We're talking about a near 500$ error !!!! I need to send all facts and evidence of this error to eBay customer service. Chat and Phone does not work, or they don't understand or don't want to ??? What is customer service email ? Thanks !

canadian tariffs on ebay vintage tin toy robot

I want to buy a vintage tin robot toy from a US seller and it was manufactured in Japan back in the 1950`s. Is it subject to this 25% tariff to bring it into Canada by ebay international shipping ?

How do I retract an offer (due to typo) without ending my listing?

I dropped a return to Staples / DHL 2 weeks ago, but they are on strike.

I have paperwork from Staples saying the item is recieved, with the tracking number. I have spoken with ebay chat twice and they said they will pass the issue on to the correct people and that I should expect an email. Then nothing. I tried speaking ...

Resolved! Damaged Package

A couple weeks ago I had a buyer claim he recived a damaged package, and the contents were missing, 6 old magazines. On the tracking number it shows the package as delivered. I asked the buyer to send me photos of the damaged envelope, but he said he...

Many US sellers seem to be charging much more for shipping

I've noticed recently that in the field I'm interested in, vintage computing, shipping charges have in many cases increased quite dramatically. To take the most egregious example, noted yesterday, a Macintosh with a Buy It Now price of US$219 comes w...

Can I talk to a live agent on eBay

I have tried to speak to an agent at eBay as I have an issue that cannot be solved with the automatic replies. Cannot find a single phone number after one hour search. Does anyone have a phone number for Customer Support ? Thanks in advanceAngel Diez...

The seller would like to hear your offer

Are these emails coming from the seller, or from eBay? I got one this morning about a listing that I have placed two offers on, with no response from seller. Both offers were reasonable for the item. If they are coming from eBay, I can simply delete ...

I purchase some injectors from Germany and they asked for $150 US as a retainer to return old inject

As stated, I purchased some injectors from Carbox24 in Germany. They want me to return the old ones. However, following their shipping rules, they never picked up from their customs and will not respond to my messages.So, my big problem is with eBay ...

Every time I buy (and pay for) a buy-it-now item, it appears in a "bidding" column

Every time I buy a buy-it-now item, it appears in a "bidding" column, which tells me what I've bid on it, with a certain number of days left for the item - after which it seems I'll win it. If I try to click on "bids", to see and ideally retract my u...

Can not contact sellers anymore

For over a week I can not contact sellers anymore. The area for message is greyed outHave contacted Ebay several times with no results

Can I deduct brokerage fees from a refund?

I have a buyer in the US (I’m in Canada) who sent a “changed mind” return via UPS.I had specified in messages that it would need to be sent back via USPS, or UPS Expedited, so no brokerage fees would be charged to me. She sent it UPS, but not Expedit...

Canada Post Shipping Down?

Hi,So as there is a stike with Canada post, it seems they are still working but just not overtime. Why can I not purchase a canada post label through ebay? It says temporarily unavailable. Not sure if this is just me.